Magento Support Ticket System - Module is fully featured support ticket system / helpdesk based on osticket for magento e-commerce platform and is very useful for every e-commerce store
Magento HelpDesk Extension Features
- Admin can create Departments.
- Admin can create Staffs.
- Admin can create Staff-Groups.
- Staff user communication.
- Very easy to use.
- Based on osTicket means all the features will be like osTicket.
- Department Admin can assign ticket to Staff.
- The admin can be become super admin and can view all the tickets irrelevant of departments.
- Ticket status check using email and ticket id.
- Ticket search and filter option.
- Customer can view all previous tickets at one place.
- Admin or Super Admin can transfer the department of staff.
- Any type of file can be uploaded with defined file size in Admin.
HelpDesk System - New Ticket Creation
Helpdesk extension provides tons of features like creating new ticket , ticket status check , ticket assignment to other staff . Users can create infinite number of tickets using support help desk tool . New ticket form provides all the essential information like
- Full Name:
- Email Address:
- Order id/Invoice Number
- Your Query:
- Help Topic
Support Ticket Module - Staff / Admin Management
Module provides lot of options for ticket filter and view , after login as support staff , Staff person will be able to view the ticket grid with options like
- Ticket Id
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- An excellent product and great supportReview by redlaguna
- Perfect helpdesReview by amaral webdesigner