Magento Support Ticket System - Module is fully featured support ticket system / helpdesk based on osticket for magento e-commerce platform and is very useful for every e-commerce store
Magento HelpDesk Extension Features
- Admin can create Departments.
- Admin can create Staffs.
- Admin can create Staff-Groups.
- Staff user communication.
- Very easy to use.
- Based on osTicket means all the features will be like osTicket.
- Department Admin can assign ticket to Staff.
- The admin can be become super admin and can view all the tickets irrelevant of departments.
- Ticket status check using email and ticket id.
- Ticket search and filter option.
- Customer can view all previous tickets at one place.
- Admin or Super Admin can transfer the department of staff.
- Any type of file can be uploaded with defined file size in Admin.
HelpDesk System - New Ticket Creation
Helpdesk extension provides tons of features like creating new ticket , ticket status check , ticket assignment to other staff . Users can create infinite number of tickets using support help desk tool . New ticket form provides all the essential information like
- Full Name:
- Email Address:
- Order id/Invoice Number
- Your Query:
- Help Topic
Support Ticket Module - Staff / Admin Management
Module provides lot of options for ticket filter and view , after login as support staff , Staff person will be able to view the ticket grid with options like
- Ticket Id
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- An excellent product and great support
QualityI purchased this product and had a problem with a conflict with another component, I put a support ticket, they immediately repondieron telling me that as soon as daylight in their locality revised, the next morning and was in my email the product corrected, installed and worked the first time, their support is great! (Posted on September 20th 2014)
- Perfect helpdes
QualityPerfect helpdesk module for our magento site works very fine , also asked developer to customise the module as per my need and they did it at no time and at a very low price thanks webkul for the superb ticket system module . (Posted on September 8th 2014)