PrestaShop Marketplace Buyer Seller Chat - This module comes with an amazing functionality by which the seller and buyer can have a direct communication . The buyer and the marketplace seller can chat with each other conveniently. The chat option is available on the product detail page, under the seller detail column.
Till now there was no point of contact for the seller and the buyer by which many of the buyer doubts or queries remain unanswered. So, this module works as a medium by which seller and buyer can connect through chat.
Note : This module is an add-on of marketplace module. To use this module you have to first install Prestashop Advanced Marketplace
PrestaShop Marketplace Buyer Seller Chat Features -
- Buyer can initiate the chat with any seller, once the seller is online. But can send message to seller, when seller is offline
- Seller can respond to many buyers simultaneously.
- If the seller is offline, when buyer send the message then all the messages can be seen when next time seller is online.
- The chat option available on product detail page shows if the seller is online or not. If that shows a green sign, then seller is online.
- Seller can respond to the chat messages when the buyer is online.
- An easy side menu is available to see the chat list.
- The offline messages are not lost, they can be retrieved later by seller.
- Now the buyer and seller can have the direct communication.
- Multiple chat can be done at a single time be the seller.
PrestaShop Marketplace Buyer Seller Chat Merchant Benefits -
- Lesser number of queries, as now the buyer can directly communicate to the seller
- More productivity from admin end
- More traffic to the site
- More happy customers
PrestaShop Marketplace Buyer Seller Chat Seller Benefits -
- Direct communication to the buyer, once the buyer is online
- All the offline messages are received by seller, once logged in
- Buyer can have more information about the seller products
- Increased customer satisfaction
- More visitors turning into buyers
PrestaShop Marketplace Buyer Seller Chat Customer Benefits -
- Direct contact to the seller of the product
- Product related issues resolved easily
- Buyer can initiate the chat when seller is online
- Buyer can send message even when the seller is offline
Please refer this link to view the French counterpart of this module : Prestashop Marketplace Acheteur Vendeur Chat
PrestaShop Marketplace Buyer Seller Chat Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
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