Joomla Helpdesk Ticket System : Joomla Free Helpdesk Ticket System integrates the UVdesk system to the Joomla Store. Using this add-on Merchant can allow their buyers or customers visiting their website and Creating Ticket for any inquiry/query to get the quick response from Support Staff. This extension provides complete Support Ticket System to Merchant and Support Staff for responding to tickets from the back-end of Joomla store.
This add-on provides a platform with the help of which site Merchant(Admin) can be easily connected with their customers in order to provide them support (after-sale and presale)in real time. All the communication via UVdesk is recorded so admin can check the history of any ticket at any point of time.
Customers or Buyers will also get their Ticket Panel where all their service inquiery will be saved and they can create New Ticket for any concern or query. All the files and attachments shared between support staff and customer/buyer will be recorded in a systematic way which can be used in future.
Having a complete Ticket System helps Merchant and support staff to provide customer support on right time and multiple times follow up with customer to close the lead positively.
UVdesk - Joomla Free Helpdesk Ticket System can be called as a virtual support system where a single person (site admin) can easily manage the entire customer support.
- This module integrates UVdesk Helpdesk System with Joomla Store.
- Register user can Create Tickets for any inquiry or doubt.
- Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
- The Filter option can be used to search any specific ticket using various properties.
- A detailed information about the ticket is displayed using different labels and statuses.
- Merchant can Assign Ticket to Group, Team, and Agent for delivering prompt customer support.
- Merchant can create Workflow to automate the repetitive task.
- The admin and its assigned agents have an option to attach any supported file in its reply message.
- All the tickets can be managed either from Joomla back-end or UVdesk Dashboard.
- A customer can add collaborators in a ticket thread by entering their email addresses.
UVdesk - Joomla Free Helpdesk Ticket System Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com