UVdesk - Opencart Free Helpdesk Ticket System - UVdesk Helpdesk System for Opencart integrates the UVdesk system with the Opencart store and allows registered customers/visitors to Create Tickets regarding any inquiry/query from UVdesk option available in My Account section to get the instant solution from the support staff. Merchant/Support Staff can manage and respond to all tickets from Opencart back-end as well as from UVdesk Portal.
The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Opencart Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.
Now you can integrate UVdesk help-desk cloud Support service with your Opencart Store.
Features of OpenCart Help Desk Module -
- This module integrates UVdesk Helpdesk System with Opencart Store.
- Only registered users are allowed to Create a Ticket from the front-end.
- Ticket reply to the customer can be sent either from Opencart Store back-end or UVdesk Dashboard.
- Merchant can Assign Ticket to Group, Team, and Agent for delivering prompt customer support.
- The Filter option can be used to search any specific ticket using various properties.
- A detailed information about the ticket is displayed using different labels and statuses.
- The Merchant and its assigned agents have an option to attach any supported file in its reply message.
- All the tickets can be managed either from Magento back-end or UVdesk Dashboard.
- A customer can add collaborators in a ticket thread by entering their email addresses
- Merchant can delete any ticket.
- Customers can reply to Tickets from their Opencart store account on front-end.
- Real-time synchronization between UVdesk Helpdesk System and Opencart Store tickets.
Opencart Help Desk Extension Admin Management
Admin can easily integrate UVdesk with the Opencart Store by just providing the Access Token and Company Domain name. Admin will get the access token from the UVdesk account. In UVdesk menu under Opencart Dashboard admin can see all the UVdesk tickets and can view and reply on the tickets. Admin can also delete tickets.
- Integrate UVdesk with the Opencart Store.
- Merchant will be having complete Ticket System for better Customer Support.
- All the conversation and attached files will be recorded in very appropriate manner.
- Merchant can view and reply on the tickets from Opencart backend.
- Merchant can delete tickets from Opencart backend.
- Merchant can Assign Ticket to Group, Team, and Agent for fast reply.
- Admin can create Workflow to automate the repetitive task.
- Real time ticket synchronization between UVdesk and Opencart Store.
Opencart Ticket System Customer Panel
Your registered customer will be able to see the UVdesk Option on their Account menu. They can create New Ticket for the query and will be able to view the ticket reply given by support agents on Ticket View List. In the real-time, the UVdesk tickets will get synced on your UVdesk Ticket System and OpenCart Admin Panel.
- Customer can view their tickets.
- Customer can reply on ticket.
- Customer can add a collaborator to the ticket.
- Customer can attach files to be sent with the replies.
Registered customers or buyers will be having their own Ticket Panelwhere all their queries and replies will be recorded in systematic manner which can be ulilized in future.