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UVdesk - Wordpress Helpdesk Free Ticket System

Description

UVdesk - Wordpress Helpdesk Free Ticket System: WordPress Helpdesk Free Ticket System integrates the UVdesk system to your WordPress site. This plugin makes use of the UVdesk API to deliver the content using which you can streamline support requests and better serve your customers.

Helpdesk builds on the definition to serve the customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and much more. This add-on makes use of the UVdesk API to deliver the content.

Using this add-on the admin can manage all their tickets from WordPress store admin panel. Customers can also respond to tickets from the front-end of WordPress store. The updates/replies on the tickets will be instantly updated on both the platforms. That is if admin responds to a ticket using the WordPress Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

Every ticket has a unique ticket number assigned to it which helps in Managing them. Information such as Ticket Status, Ticket Priority, Ticket Labels, the number of replies etc can also visible by the Admin and Agents. Having a helpdesk ticket system for any kind of business small or big is very much necessary for providing customer service and support.

Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.

  Features of Wordpress Advanced Ticket System -

  • This module integrates UVdesk Helpdesk System with the WordPress site.
  • Only registered users are allowed to create a ticket from the WordPress website front.
  • Ticket reply to the customer can be sent either from WordPress back-end or UVdesk Dashboard.
  • Admin can Assign Ticket to GroupTeam, and Agent for delivering prompt customer support.
  • Admin can create Workflow to automate the repetitive task.
  • The Filter option can be used to search any specific ticket using various properties.
  • A detailed information about the ticket is displayed using different labels and statuses.
  • The admin and its assigned agents have an option to attach any supported file in its reply message.
  • All the tickets can be managed either from WordPress back-end or UVdesk Dashboard.
  • A customer can add collaborators in a ticket thread by entering their email addresses. 
  • Real-time synchronization between UVdesk Helpdesk System and WordPress site tickets.

 WordPress Customer Help Desk Admin Management

Merchant or Admin will be having a complete Ticketing System to manage all their customers inquires by providing instant response to Service Tickets from WordPress Back-end. Merchant or admin can view all the tickets and can reply back to the tickets accordingly using different labels and statuses. Merchant can send multiple attachments for providing better and clear solutions to customers query.

  • Merchant can filter the tickets on the basis of status, priority and agent name.
  • Merchant can assign an agent to a ticket accordingly.
  • The Merchant or owner can also take action on the tickets in bulk.
  • Merchant can add multiple attachments to the Ticket.
  • Now merchant can do the customer follow up on the right time.
  • This extension ensures that merchant will never miss out any lead.

 WordPress Help Desk Ticket Management

Merchant or it's assigned agent can change the status of the ticket while replying to the customers to -

  • Open
  • Pending
  • Answered
  • Resolved
  • Closed
  • Spam

Merchant will be having the option to Delete any ticket. Based on Ticket Status Merchant or Assigned Agent can follow the Ticket accordingly to close the lead in positive way by providing right customer support.

 Free WordPress Support Plugin - Agent Management

Merchant can assign a ticket to any of his agents on the basis of the ticket requirements so that the concerned agent will get the tickets of his concerned department or expertise.

  • Assign concerned ticket to the concerned agent
  • Better ticket and agent management
  • Merchant can filter the tickets by the agent to check the agent's tickets
  • Merchant can assign ticket to any group, team or agent based on the requirement
  • Distribution and assignment of ticket will save the time of Merchant.
  • Ticket Assignment will help the merchant to close more and more business leads.
  • Ticket management from the right support agent will increase customer satisfaction.

 Customer Help Desk Ticket Management

The customer can create a new ticket and can see all the tickets created by him in his panel.

  • Customers will be having their own ticket panel.
  • After login customer will be able to create and manage all their ticket inquiry.
  • The customer can see all the replies of the agents on his tickets.
  • The customer can reply back to the agents on the tickets accordingly.
  • The customer can also sort the tickets on the basis of Ticket Id and Agent Name.
  • Customers can also add attachments to their Ticket query.
  • All the conversation done between customer and support staff will be recorded.

 UVdesk Synchronization

All the updates and replies made on the tickets from the WordPress admin panel will be synchronized in the UVdesk account. The Admin can login to his UVdesk account and can check all the customer tickets and can also reply to a customer from there.

  • Real-time tickets synchronization
  • Merchant can also manage the tickets from UVdesk dashboard
  • Merchant can add the Ticket Type from UVdesk Panel.
  • Merchant can add GroupTeam, and Agent.
  • Merchant can use UVdesk Utility Apps.
  • To automate the opertaions merchant can set Workflow.
  • Merchant can use other UVdesk Features to manage tickets.

 UVdesk - Wordpress Free Helpdesk Ticket System Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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Product Version
1.0.0
Supported Browsers
Firefox 5+Google Chrome 14+Internet Explorer 7Internet Explorer 8Internet Explorer 9Opera 11Safari 5
Tags
Released
2 years ago
Last Updated
1 year ago
Supported Version
WordPress4.x