Webkul Store
Shopify Help Desk App - UVdesk
15 Review(s)

Description

Shopify UVdesk - Introducing Shopify Help Desk App for your Shopify Store. Now Merchant can integrate it to let their Buyers visit their website and Create Ticket for any inquiry or query to connect with support staff. You or your support staff can provide a quick reply to those Tickets from Shopify Store.

Shopify Help Desk App Features -

  • A very well managed and categorized helpdesk system for both Merchant and Buyers.
  • Merchant and buyers can communicate directly.
  • Registered customers/buyers will be able to Create Ticket.
  • Buyers can raise ticket related to any concern and Merchant can reply to those tickets.
  • Customers/buyers will be having their own Ticket Panel once they're registered to your Store
  • Merchant will be able to manage all their customers inquires from both places Shopify Store Back Office and UVdesk Ticket View List.
  • Merchant can enable or disable customer login.
  • Merchant can assign Tickets to Group, Team, and Agent to deliver a prompt response to customers.
  • Merchant can create Ticket Type.
  • Merchant can set the Asset Visibility for Customer and Admin panel.
  • Both admin and buyer can view the history of tickets.
  • Both admin and buyers/customer get notified of the new query and new reply respectively.

Shopify Help Desk App Demo Credentials-

Backend: https://shopify-uvdesk.myshopify.com/admin

  • Username: johndoe@webkul.com
  • Password: demoshopify

Frontend: https://shopify-uvdesk.myshopify.com

  • Username: demo@webkul.com
  • Password : webkul12#

UVdesk: https://shopify-demo.uvdesk.com/en/member/login

  • Username: shopifydev@webkul.com
  • Password : webkul12#

 Shopify Help Desk App Configuration Process

Log in to your Shopify Store's Admin Panel to integrate UVdesk eCommerce Help Desk. Follow quick steps for the integration drafted below:

  • Click on Apps then Visit Shopify App Store.
  • Now, type UVdesk in the search bar.
  • Click on UVdesk eCommerce Helpdesk.
  • Now, click on Get then click on Install app.

Note:- After Installation, Your account will be automatically created on UVdesk. And you'll receive two emails one for your registration on UVdesk, another for Sign in to set up your UVdesk password.

 Shopify Help Desk App Customer Front-End View

After login to store, your customer will get Ticket List and Create Ticket option. Ticket List (Customer will be able to manage all his previously raised Ticket from this panel). Create Ticket (Customer can create New Ticket from this panel).

All the conversation done between Customer and Support Agent will be recorded which can be used for further reference.

Customer can communicate on Tickets and can raise Ticket for any further query to get instant solution.

There will be a systematic Ticket Panel for the Customers so they don't need to go here and there.

 Shopify Help Desk App Customer Tickets View

Customer can communicate with Agent on Ticket and can check the replies given by agent by clicking on # Ticket Id available in Ticket List

  • Ticket ID
  • Date
  • Agent Name
  • Ticket Status
  • Reply

Create Ticket option of Customer Panel contains

  • Ticket Type
  • Ticket Subject
  • Ticket Message
  • Add Attachments
  • Ticket Submit

 UVdesk Help Desk Dashboard View

The Merchant or the Agents can log into UVdesk panel and manage the customer tickets. Merchant can set up Multiple Shopify Store with one UVdesk Account. All the tickets will be sorted and organized according to various statuses.

  • Tickets are arranged automatically
  • Search a ticket using filters
  • Set Asset Visibility
  • Selected multiple Tickets to take quick actions
  • Check out the Tickets based on Ticket Status

 UVdesk Help Desk Ticket View

After opening any of the tickets, the admin or the agent can reply to that ticket using the UVdesk panel. The ticket can be assigned to the agent, team, or group. You can also send an attachment with the ticket reply to the customer.

  • Change ticket status.
  • Set Ticket Priority
  • Change Ticket Type
  • Complete Ticket Management
  • Attach image, URL, file with a reply.
  • Assign ticket to the different agent.
  • View all the customer's tickets
  • View complete ticket information.

Shopify Help Desk App Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

5.0
based on 15 reviews
MDreams
www.mdreamsglobal.com
Posted On - June 26, 2019
Easy to use and fast support
This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.

Faozey
sleekbasket.com (US)
Posted On - April 22, 2019
Customer service and relation is fantastic and prompt
It is really a sophisticated app, and the customer service and relation is very fantastic and prompt

The app solves many of our problem and makes the flow automated.

The customer support is awesome and prompt.
Little Angels Prams
littleangelsprams.co.uk (GB)
Posted On - November 23, 2018
Customer service and help has been brilliant
Still new to the program but customer service and help has been brilliant, i had a lot of questions and lots of help requests that were all done for me almost instantly. So 5* support and a ticket system at a great price point for our store..
HOG Furniture
hogfurniture.com.ng (NG)
Posted On - November 23, 2018
Great Support and excellent app
These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.
V
Verycanadian
www.verycanadian.ca/ (CA)
Posted On - November 23, 2018
The Apps are great but the customer support is even better
WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

We are not tech savy at all so having WebKul help us and stand behind us is really a game changer.

Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so commited to their craft.

Thank you very much WebKul for helping us out =D
Popaball
popaball.co.uk/ (GB)
Posted On - November 23, 2018
Highly recommended
Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.
Tac City Goods Co
www.taccitygoods.com/ (US)
Posted On - November 23, 2018
Extremely happy with UVDesk
We're extremely happy with UVDesk so far. The ability to manage multiple stores and marketplaces is worth its weight in gold. None of their competitors have this capability. The support team is very responsive and some of the best I've worked with as compared to other software companies (helpdesk and non-helpdesk software). We look forward to finally streamlining our customer service operations with UVDesk.
Fasten Swim
www.fastenswim.com/ (US)
Posted On - November 23, 2018
Highly recommend UVdesk
I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!
F
Feathersnjewelz
feathersnjewelz.com/ (AU)
Posted On - June 8, 2018
5 Star all round for the Team at UVDesk! Thanks Guys! :)
I love this App! The features are Awesome and there is so many! the price beats every other app in the Shopify Market. I had to contact customer service to an error made from my end and they gave top support and ensuring that my site was up and running again and maintained contact at all times. 5 Star all round for the Team at UVDesk! Thanks Guys! :)

H
Hanscafe
hans.com.sg/ (SG)
Posted On - June 8, 2018
Would recommend anyone who require a ticketing system for their website!
This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

D
Doctorseo
doctor-social.com/
Posted On - June 8, 2018
Work very well and the support team immediately helped my on skype with settings
Work very well and the support team immediately helped my on skype with settings. It connects with Shopify and looks pretty affordable compared to other apps. Recommended!

B
Ben Jody
benandjody.com/ (CA)
Posted On - June 8, 2018
The support is equally awesome. Very responsive and was able to resolve our issues.
As a startup store looking to get a good start with customer service, this was the obvious choice because of the great offerings even on the free plan. The free version does not come with all the goodies, but gets you an excellent baseline ticketing tool and storefront widget which should be enough to get you started.

The support is equally awesome. Very responsive and was able to resolve our issues.

When the need comes, will gladly upgrade to paid plan.
T
Tanotis
www.tanotis.com/ (IN)
Posted On - June 8, 2018
This was exactly what we were looking for and works extremely well.
Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.
K
Kriptotek Com
kriptotek.com (TR)
Posted On - June 8, 2018
This is one of the best Helpdesk & Knowledgebase platform for small-medium sized business.
This is one of the best Helpdesk & Knowledgebase platform for small-medium sized business. It lets you integrate all crucial channels into one platform and you can automate many tasks which takes 2 people work time for me. They are fast at responding. I recommend UVdesk if they continue to support as they do now.

Feel free to check it out: https://kriptotek.com
Mojibola
www.jibosky.com/ (NG)
Posted On - September 18, 2017
superb customer support app
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to setup a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion
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Category
Tags
Released
2 years ago
Last Updated
2 months ago
Supported Version
Shopify