Prestashop Free Helpdesk This module integrates the UVdesk Ticket System with your PrestaShop Store. And allows registered customers/visitors to Create Tickets regarding any inquiry/query from UVdesk option available in My Account section to get the instant solution from the support staff.
Merchant or Support Staff can manage and respond to all tickets from PrestaShop back-end as well as from UVdesk Portal.
This Customer Support Ticket Extension is extremely convenient for the Merchant and Support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.
All the conversations done between customers and support staff will be recorded in a very systematic way which can be referred for the better customer follow up based on Ticket Priority and Status.
Now you can integrate UVdesk help-desk cloud Support service with your Prestashop.
Prestashop Free Helpdesk Features -
- Integrates UVdesk Helpdesk System with your Prestashop Store.
- Easy interaction between Merchant/Agent and Buyers.
- A well-managed help desk system for your Prestashop Store.
- Absolutely Free of Cost Addon (Admin will have to Sign Up to UVdesk if he/she does not have an existing account).
- Buyers can raise Ticket relating to any concern/issue/ inquiry.
- Admin can Assign Ticket to Group, Team, and Agent for delivering prompt customer support.
- Admin can create Workflow to automate the repetitive task.
- Merchant or Support Staff can reply to all the Tickets created by the buyers.
- Admin can Delete the tickets from the PrestaShop backend.
- Merchant/Assigned agent can add attachments on ticket replies.
- The filter option can be used to search any specific ticket using various parameters.
Prestashop Support Ticket System Admin Management:
- Merchant can manage all support customer tickets from PrestaShop Back-end.
- Merchant or Support Staff can reply to the customer queries or inquiries from Prestashop Back-end.
- Admin can Assign Tickets to Group, Team, and Agent for delivering prompt customer support.
- Merchant can create Workflow to automate the repetitive task.
- Merchant/Assigned Agent can add attachments with the replies.
- Merchant can delete the tickets.
- Merchant or assigned Support Agent can Filter tickets.
Prestashop Support Ticket Module Customer End:
Your registered customer will be able to see the UVdesk Option on their Account menu. They can create New Ticket for the query and will be able to view the ticket reply given by support agents on Ticket View List. In the real time, the UVdesk tickets will get synced on your UVdesk Ticket System and Prestashop Admin Panel.
- Customer can view their tickets.
- Customer can reply on ticket.
- Customer can add a collaborator to the ticket.
- Customer can attach files to be sent with the replies.
Prestashop Uvdesk Helpdesk Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com/