Webkul Store
UVDesk- CS-Cart Free Helpdesk Ticket System
3 Review(s)


UVdesk – CS-Cart Free Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.

A ticketing system keeps the Records of previous communications with each customer. This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.

Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.

Now you can integrate UVdesk help-desk cloud Support service with your CS-Cart.

  UVDesk- CS-Cart Free Helpdesk Ticket System Features -

  • Integrate UVdesk Helpdesk System with your CS-Cart Store
  • An easy & effective interaction between Admin and Buyers.
  • A well-managed helpdesk system for your CS-Cart site
  • Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account)
  • Store visitors or registered users can raise ticket relating to any concern/issue/ inquiry.
  • Guest customers get registered automatically after raising the ticket.
  • Customers can manage their tickets from the frontend.
  • Store admin can manage all the tickets from the CS-Cart admin panel.
  • Admin can reply to those tickets created by the buyer.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Agent can create or delete or manage the tickets from CS-Cart backend as per the privilege assigned.
  • Admin/Assigned agent/Customers can add attachments to ticket replies.
  • The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
  • Use Upgraded Uvdesk Plans to avail various other features.
  • Improves customer retention and brand image.

 CS-Cart Uvdesk Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

based on 3 reviews
Posted On - June 11, 2019
UVDesk is one of the best and simplest support sulutions on the market period!
It's simple to use, packed with features and cheap. You can get a more then decent solution for free (4 users included).
It looks good, and is packed with good apps (almost all of them free) and it works with most (of not all) E-Commerce packages on the market.

Even though how good it is, i have a list of improvements.
1) No Facebook messenger to ticket solution. (a must have in 2019)
2) No Dark mode. (colors are very very bright.)
3) No Instagram app (this would be a welcome feature)
4) No drag&drop, for Tasks for example. Would be great to be able to drag them in DONE
Or drag an drop apps to the menu. For example, the customers option or the articles
option. Drag and drop it to the menu on the left
5) Kanban style view for Tasks.
6) Option to manually translate fields or make a custom language file
7) Whilst there is an option to Fetch date from the commerce channel (order numbers for example) this has to be done manually. Saves one step to do this on full auto.

As a final, the whole Billing Plans setup. I know this is done by everyone else, but i think it would be better to just have ONE plan. A pro license costs $8 per user per month, and a enterprise license $15 per user per month. Do just one package, $ 12 per month for everything. Make things simple.

When a Facebook messenger option will be integrated we most certainly swap over straight away, because this is an absolute must.
Posted On - March 11, 2019
Great Addon
I was looking for such Add ons for a long time and you will get the benefit of its support on skype too.
David K.
Posted On - March 11, 2019
Useful Addon
I was looking for some useful helpdesk or ticketing system and tried lot of them and nothing fit as I would like.Finally I found very interesting system UVDesk ,which can be integrated inside store admin,what is very useful.I got also great and fast support help from Webkul company when I made some mistake in configuration.Highly recommended !!!
Product Version
Supported Browsers
Firefox 5+Google Chrome 14+Internet Explorer 9+Internet Explorer 10+Opera 11Safari 5
2 years ago
Last Updated
2 years ago
Supported Version
CS-Cart4.7.x4.8.x4.9.xCS-Cart Multivendor4.7.x4.8.x4.9.x