Description
Prestashop Social Live Chat : With the help of this module, customers can ask queries directly to the admin of the store via Facebook messenger and admin can respond back to the customers on Facebook messenger by his/her phone or desktop/laptop.
Prestashop Social Live Chat Features -
- The customer can ask queries from the Facebook messenger on the store.
- The customer can talk directly to the admin of the store.
- Admin can response back from their Store page on Facebook.
- Admin can set the particular time in which he/she want to be online.
- Admin can set the offline message, that will be sent to the customer if he/she will not be available/offline.
- Admin can set the chat plugin color according to their website theme.
Approach customers through Livechat
Customers normally get replies within one day, yet these days, customers wants a quick support and often wish to connect with a human being on chat rather than a chat-bot. Therefore, this module gives to your customers an option to bring up their questions, complaints or remarks via Facebook messenger and you being an administrator can respond back to the customers on Facebook messenger by phone or desktop/laptop.
Quick connections
Rather than waiting on hold and listening to awful music, or waiting an unknown stretch of time for an email response, Social live chat offers a real-time conversations with your customers while they’re on your website.
Benefits of Live Chat for Business
- More convenient for customers.
- Cost efficient.
- Increase conversions.
- Develop strong customer relationships.
- Increase average order values/sales.
- Faster problem resolution, and much more.
Customise the chat plugin interface
- Set the color of the Messenger icon.
- Set the Logged in and Logged out greeting text.
Set your availability
- You can make yourself available for all the time.
- Set the timings if you want to be available every day.
- Set the timing if you want to be available on a particular day.
Prestashop Social Live Chat Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
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