BigCommerce Ask A Question- Sometimes while purchasing products online, a customer has some query about the product. In that case, if that query is not cleared then there is a chance of losing prospective customers.

To make customers able to ask a question about the product directly to an admin, “BigCommerce Ask A Question” is developed.

This application allows a customer to ask a question about the product and an admin would reply to the customer. Therefore it makes the shopping experience more reliable and trustworthy.

When an admin replied to the customer’s query, it helps to build loyalty and trust towards the business. It helps an admin to easily communicate with the customer.

It provides a mailbox where an admin can view all the questions asked by customers. An admin can view the questions under the status “New”, “Open”, “Answered”, “Trash”. Admin can easily search any mail through keyword. Admin can also modify the fields of “Question Form” of customers.