Description
Odoo Social Commerce Chat lets businesses add Facebook Messenger to their Odoo website. It helps them chat with customers instantly, answer questions, solve issues, and build good relationships.
Customers can log in to Facebook from the messenger button and talk directly to the organization. Their messages go to the business’s Messenger inbox, keeping conversations easy to manage.
With a Messenger chat button added to the website, visitors can start a conversation instantly. Whether they need product details, assistance with orders, or have general inquiries, they can directly chat with the business via Messenger.
Why do we need Odoo Social Commerce Chat?
If you have an online furniture store on Odoo, customers might have questions about dimensions, delivery options, or customization. Instead of searching for contact details or waiting for an email reply, they can click on the Messenger chat and get instant answers.
For example, a customer visits your website and finds a sofa that they like but wants to know if it’s available in a different color. They click on the Messenger chat and asks, "Do you have this in dark brown?"
Your support team receives the message directly in their Facebook Messenger inbox and responds immediately, helping them make a quick purchase decision.
Highlighted Features of Odoo Social Commerce Chat
Chat Integration
Add a Messenger chat button to your Odoo website so customers can message you directly without leaving your site.
Instant Customer Support
Customers can chat with you in real-time instead of waiting for emails. They get quick replies instead of waiting for hours or days.
Better Customer Experience
Quick replies help customers get the answers they need. Good customer service means responding fast and helping them efficiently.
Seamless Integration with Odoo Apps
Odoo Social Commerce Chat is designed to work effortlessly with other Odoo applications, improving business management and customer interactions.
Facebook Messenger Chat Linking
Odoo Social Commerce Chat lets businesses add a chat button to their Odoo website, making it easy for customers to connect through Messenger. Customers can ask questions and get quick replies without leaving the site.
- Facebook messenger chat button appears on the Odoo website, so customers can start a conversation instantly.
- Customers can log into their Facebook accounts right from the messenger button.
- Quick replies keep customers happy, so they don’t have to wait for emails.
- Even if a business is offline, customers can leave messages and get replies later.
Real-Time Customer Support
With real-time chat, Admin can reply to customers instantly and help them with their questions. This makes it easier for customers to get information about products, prices, delivery, or any other concerns.
- Customers get answers right away instead of waiting for emails.
- They can ask about products, prices, delivery, or offers while shopping on your site.
- Quick replies help customers decide faster, leading to more sales.
- Businesses can guide customers and suggest products based on their needs.
- Customers don’t have to leave the website or search for contact details, making shopping easier.
Direct Messages to Messenger Inbox
All customer chats go directly to your Odoo Social Commerce Chat. When someone messages you on your website, it appears in your system immediately.
- Organizations can check past chats easily without missing messages.
- Get instant notifications when a customer sends a message.
- Keep customers happy by responding quickly and building trust.
- Checking past chats helps businesses understand customers better and offer personal support.
Support
For any query or issue please create a support ticket here CREATE A TICKET HERE
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