Webkul Store
PrestaShop WhatsApp Business Order Notifications | Sales Campaign
1 Review(s)


PrestaShop WhatsApp Business Order Notifications - Besides one to one communication channel, Whatsapp brings the astounding opportunity for the admin to attract with their customers. You can send different store request Notifications (Order Confirmation, Order Status Update and Order Tracking Number) straightforwardly on your customer’s WhatsApp number.

Note: The module is multi-shop compatible.

PrestaShop WhatsApp Business Order Notifications Features -

  • The module is MultiShop compatible.
  • Notify customers about their order confirmation, order status, order’s tracking number directly on Whatsapp.
  • Select order status on which the notification will be sent to the customers.
  • Create message templates for each event (order confirm, order status update and tracking number added to order) separately.
  • Create campaigns for marketing purpose and send them to your customers on Whatsapp.
  • Assign campaign to categories.
  • Add interactive and more appealing buttons to your campaign messages. These buttons can be of 2 types:
    a) CTA (Call To Action)
    b) Quick Reply
  • Automate responses to customer queries.
  • Access Message Statistics.

Whatsapp Message/Notification Templates-

Through this module you can send to your customers a notifications on whatsapp regarding:

  1. 1. Order Confirmation
  2. 2. Order Status Update
  3. 3. Order Tracking Number

You get to configure the templates for all 3 notification types.

Automate Response-

You can automate responses to your customer queries. For this you will need to configure Webhook settings as the automatic response is replied via Webhook.
Example: Customer sends you any random message on Whatsapp. Say “Hi”. Now, after receiving “Hi” from customer, an automatic response will be generated and sent to the customer.

Manage Campaigns-

This module allows you to create campaigns for marketing purpose and also gives you the feature to send those campaigns to customers on their Whatsapp.

Many options are given in the module to configure the campaign look/layout. You can include interactive and more appealing buttons to your campaign messages. These buttons can be of 2 types:
1) CTA (Call To Action):
a) Call
b) Visit Website
2) Quick reply

Message Statistics-

WhatsApp for Business Order Notifications allows you to access the message statistics like how many of your messages were sent, and delivered. You can filter the data by Half hour, Day or Month.

Steps to access statistics: PrestaShop back office> Message Notifications > Message Statistics.

Customer Area-

Customers can opt to receive messages/notifications on Whatsapp. On providing the whatsapp number, an OTP will be sent to customer for WhatsApp number verification.


Prestashop WhatsApp Business Order Notifications Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

You may also check our other top-quality PrestaShop Extensions.

based on 1 reviews
Posted On - June 5, 2023
I highly recommend this module to any PrestaShop store owner looking to enhance their customer communication and boost sales through WhatsApp.
The WhatsApp Business Order Notifications | Sales Campaign add-on module for PrestaShop is a game-changer when it comes to streamlining sales and enhancing communication with customers. As an online retailer, I have found this module to be an invaluable tool for staying connected with my customers and keeping them informed about their orders and enticing sales campaigns.

One of the standout features of this module is the seamless integration with WhatsApp Business, which is widely used by businesses for customer communication. With this add-on, I can effortlessly send order notifications and updates directly to my customers' WhatsApp accounts, ensuring they receive real-time information about their purchases. This instant and direct communication channel has significantly reduced customer inquiries and confusion regarding order status.

Setting up the module was a breeze, thanks to the intuitive configuration options provided. I was able to customize the messages sent to customers, adding a personal touch while ensuring all the necessary information was conveyed clearly. The ability to include order details, delivery updates, and tracking links within the WhatsApp messages has made the order tracking process much more convenient for both myself and my customers.

Furthermore, the Sales Campaign feature has been a game-changer for boosting sales and engaging with customers effectively. I can create and send promotional campaigns, discount codes, and exclusive offers directly to my customers through WhatsApp. This targeted marketing approach has not only increased my conversion rates but has also resulted in higher customer loyalty and satisfaction.

While the module has been a tremendous asset to my business, I would appreciate more advanced customization options in terms of design templates and campaign targeting. It would be beneficial to have the ability to create visually appealing campaigns with more flexibility.

Overall, the WhatsApp Business Order Notifications | Sales Campaign module has transformed the way I communicate with my customers and run sales campaigns. It has streamlined the order management process, reduced customer inquiries, and ultimately led to increased sales and customer satisfaction.
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1 year ago
Last Updated
2 months ago
Supported Version