Description
The QloApps WhatsApp Business Order Notifications helps hotels automate guest communication through WhatsApp. Send booking confirmations, check-in and check-out reminders, OTP verification messages, abandoned cart notifications, and post stay updates. Improve guest engagement with timely notifications and deliver a seamless booking experience throughout the customer journey with ease and reliability.
Create personalised WhatsApp marketing campaigns with interactive buttons, media messages, and promotional content to increase customer engagement and encourage direct bookings.
Collect and verify customers' WhatsApp numbers while automating notifications through webhook and CRON-based configurations efficiently.
Highlighted Features
Automated WhatsApp Guest Notifications
Send automated WhatsApp notifications for booking confirmations, check-in reminders, check-out reminders, OTP verification, abandoned carts, and post check-out updates. Keep guests informed at every stage of their booking journey while enhancing communication and improving their overall hospitality experience.
WhatsApp Marketing Campaigns
Create engaging WhatsApp marketing campaigns using text or media messages with interactive call-to-action buttons. Promote special offers, seasonal deals, and hotel services directly to your customers to increase engagement and encourage direct bookings.
Event-Based Notification Templates
Configure separate WhatsApp message templates for different guest interactions and booking events. Personalise communication by managing individual templates for notifications, ensuring guests receive relevant and timely information whenever required.
Customer WhatsApp Number Verification
Allow customers to register their WhatsApp numbers and verify them securely during the registration process. Ensure notifications are delivered to valid and active WhatsApp accounts for seamless guest communication and better engagement.
Automated Communication with CRON and Webhooks
Leverage CRON jobs and webhook integrations to automate WhatsApp notifications and real-time communication. Reduce manual efforts while ensuring guests receive important booking updates and promotional messages without delays.
API Configuration
Configure your WhatsApp Business API credentials to establish secure communication between your QloApps and the WhatsApp Business platform.
- App ID: Enter your Meta application ID for WhatsApp Business API integration.
- Phone Number ID: Configure the registered WhatsApp Business phone number identifier.
- WhatsApp Business Account ID: Add your WhatsApp Business Account ID for seamless connectivity.
- Permanent Access Token: Authenticate WhatsApp API requests using the permanent access token.
WhatsApp Number Setting
Manage how customers provide and verify their WhatsApp numbers during account registration for receiving hotel notifications and updates.
- Ask WhatsApp Number: Allow customers to provide their WhatsApp number during registration.
- WhatsApp Number is Required: Make WhatsApp number submission mandatory during customer registration.
- WhatsApp Number Verification: Verify customers' WhatsApp numbers before enabling message notifications.
Campaign Setting
Configure campaign management preferences to automatically synchronize promotional WhatsApp campaigns with the Meta platform.
- Delete Campaign from Meta: Automatically remove deleted campaigns from Meta's WhatsApp platform.
Webhook Configuration
Generate and configure webhook credentials to enable real-time message status updates and seamless WhatsApp communication.
- Callback URL: Generate callback URL for real-time WhatsApp communication events.
- Verification Token: Generate verification token required for webhook authentication setup.
CRON Configuration
Set up CRON jobs to automate WhatsApp notifications, reminders, and marketing campaign deliveries efficiently.
- CRON URL: Automate WhatsApp notifications and campaign deliveries using CRON jobs.
QloApps WhatsApp Business Order Notifications Support
For assistance, create a support ticket here.
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