Description
PrestaShop Marketplace Seller Buyer Interaction - Offer your customers an interactive, featureful & real-time live chat system on your store with the Prestashop Marketplace Seller Buyer Interaction module. It will help you to provide support & resolve customers issues/queries quickly.
In eCommerce, customer query resolution is very important. And, if you're providing it in real-time, then it'd be like a cherry on the cake. Providing live chat functionality has many benefits like increased customer retention, higher customer satisfaction rate, improved customer shopping experience etc.
Note: This module is an add-on to the Marketplace Module. To use this module, you have to install Prestashop Advanced Multi-Vendor Marketplace first.
Highlighted Features
Real-Time Chat System
Provide a real-time chat system to let your buyers interact with the seller as well as you (admin).
Become An Operator
Sellers need to become an operator first in order to handle customer queries via chat.
Increase Customer Retention
Quick redressal of customer issues helps in increasing their retention rate.
Offline Status
A default message displays in the chat window to notify customers about the offline status of the operator.
PrestaShop Marketplace Seller Buyer Interaction Features -
- Integrate a full-fledged chat system for the buyers & sellers of the marketplace.
- An admin needs to create an account on ChatWhizz.com to get the API keys.
- Fully featureful chat application offered by ChatWhizz.
- Buyers can initiate a chat with the admin and seller both.
- A seller & admin both can choose to accept or reject the chat request.
- Information about the active/inactive status also displays in the chat window.
- Admin needs to purchase a plan from ChatWhizz.com.
- Fast responses through a live chat system increase satisfaction levels.
- A seller needs to send a request to become an operator to chat with the customers.
- Admin needs to approve the seller to become an operator.
- The sellers get to communicate with their buyers easily.
- On any incoming message, chat shows a popup notification along with a sound alert.
- The module is multi-shop compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0/3.4.0 and above.
Prestashop Marketplace Seller Buyer Interaction Support -
For any kind of query or issue, please create a support ticket here: http://webkul.uvdesk.com
You may also check our other top-quality PrestaShop Add-ons.