PrestaShop Marketplace Seller Buyer Interaction

Name: PrestaShop Marketplace Seller Buyer Interaction
Brand: Webkul
SKU: SellerBuyerInteractionPrestashop
Availability: InStock

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PrestaShop Marketplace Seller Buyer Interaction module offers you to establish an efficient & real-time communication channel between the buyer & the seller of the shop.

Offer live chat functionality to your customers.

Real-time chat functionality aids in a quick resolution of queries.

Buyers can initiate a chat with the admin too apart from the seller.

Sound & popup notification to alert about an incoming message.

Sellers can choose to accept or reject the chat request of customers.

Default offline message display to the customer, when the operator is offline.

This module is MultiShop compatible.

PrestaShop Marketplace Seller Buyer Interaction

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PrestaShop Marketplace Seller Buyer Interaction - Offer your customers an interactive, featureful & real-time live chat system on your store with the Prestashop Marketplace Seller Buyer Interaction module. It will help you to provide support & resolve customers issues/queries quickly.

In eCommerce, customer query resolution is very important. And, if you're providing it in real-time, then it'd be like a cherry on the cake. Providing live chat functionality has many benefits like increased customer retention, higher customer satisfaction rate, improved customer shopping experience etc.

Note: This module is an add-on to the Marketplace Module. To use this module, you have to install Prestashop Advanced Multi-Vendor Marketplace first.

Highlighted Features

Real-Time Chat System

Provide a real-time chat system to let your buyers interact with the seller as well as you (admin).

Become An Operator

Sellers need to become an operator first in order to handle customer queries via chat.

Increase Customer Retention

Quick redressal of customer issues helps in increasing their retention rate.

Offline Status

A default message displays in the chat window to notify customers about the offline status of the operator.

PrestaShop Marketplace Seller Buyer Interaction Features -

Integrate a full-fledged chat system for the buyers & sellers of the marketplace.
An admin needs to create an account on ChatWhizz.com to get the API keys.
Fully featureful chat application offered by ChatWhizz.
Buyers can initiate a chat with the admin and seller both.
A seller & admin both can choose to accept or reject the chat request.
Information about the active/inactive status also displays in the chat window.
Admin needs to purchase a plan from ChatWhizz.com.
Fast responses through a live chat system increase satisfaction levels.
A seller needs to send a request to become an operator to chat with the customers.
Admin needs to approve the seller to become an operator.
The sellers get to communicate with their buyers easily.
On any incoming message, chat shows a popup notification along with a sound alert.
The module is multi-shop compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0/3.4.0 and above.