Support Policy - WebKul will provide 3 month of free support from the date of purchase to every module and support will be available by support ticket system http://webkul.uvdesk.com/ .
for further support you need to pay extra right now we have following scheme for product support and updates . During 3 month of the period you will get free support and update from the module if you want the module support for further time duration .(support fee does not include free customisation of the module in any case of free consulting of the customisation of the modules )
How to Extend the Support
Extending your support period is super easy when you will login in to your account at webkul store . you will see a notice that your support period has been expired as explained in image here
After that select the period for how many month do you want to extend the support and click on extend support button as explained in image
now after that it will redirect you to the cart please make the payment from their and voila your support period has been extended . Now you can communicate on webkul ticket help-desk system
What support fee will NOT include ?
- support fee will not include any extra customization or changes ( i.e changes of text or design of element like text area big or small ) of the extension or module
- under support fee only existing issues will be fixed like something is not working as described in module demo or doc
- module price include 3 month free support , log all the issues or bugs which you encounter in this period of time .
- Support will not include any technical documentation/DFD/datbase Schema of the source code as the modules are already written based on platform standards .
- if you encounter any bugs or issues beyond this period of time , you will have to extend the support period (any bugs or issues beyond the support period will not be taken care by webkul team).
- support fee will not include any changes made by user by which site has been crashed or some functionality is not working as advertised .
- support will be available through our help-desk ticket system only (user need to send us the complete login details like ftp and platform admin login details to fix the issue we dont use screen-share or skype screen-share / skype call / voice call or phone to fix the issues )