CS-Cart ChatBot- If a customer asks a query and is answered by a machine with precision. This helps store owner to interact with their customers which build trust between both of them. Every customer wants to enquire about the product and then purchase it chatbot gives this option to them.
CS-Cart ChatBot helps store owners to set up it for customers' queries and answer them with a text message. Customer can find their order status, products, and support. A chatBot is an intelligence system that simplifies store owners’ work to handle customers' queries.
The admin will set the general settings for the chatbot.
Theme settings created for how chatbot will look like for users.
Message flow based on admin settings which are set according to customer requirements.
The CS-Cart Chatbot supports the English and Russian languages.
Why do we need CS-Cart ChatBot?
Queries and replies both are interrelated with each other so when a machine replies with accuracy and precision it enhances the customer experience. In an online store, customer has multiple queries related to the product, services, and support. Enabling a chatbot in the store gives the benefit to the admin by answering the customer's queries.
CS-Cart Chatbot add-on allows businesses to do automated communication with their customers. The chatbot can send and receive messages from the users. Customers can search for the products, hot deals and can track their orders from the Chat area. You can ask whatever you want at any time, and a customer will get an immediate reply. Therefore it results in an excellent Customer services Experience and hence profits the business.
Manage Chat Queries
Chat queries can be order-related, product-related, or related to hot deals on the store.
- All queries received on the admin panel.
- Admin can check the queries and answer them accordingly.
- To place queries, users will enter their email ID and query (message).
Chatbot provides the options to track the order via chatbot.
- Customers need to choose the option to track the order and provide their email ID.
- Customers can enter the details of the order and find the relevant information.
- Users can also track their order using the order ID.
Customers can find the desired product by search.
- By entering the product name, users can find the desired product.
- Users can find products by category.
- Users can also check hot deals for any product.
CS-Cart ChatBot Features -
- Admin can manage the services like “Hot Deals”, ”Product Search” & “Track Order” from the backend.
- Admin can select the User icon and Chatbot icon.
- Option to customize the chatbot header background color and icon color.
- Option to customize the fallback message to be displayed to the customer.
- Customers can search for products and hot deals.
- The customer can track his order from the Chat area.
- Option to ask query to the admin via Chatbox.
- Functionality to clear the chat is provided to the user.
- Supports English and Russian language.