Description
CS-Cart ChatBot- If a customer asks a query and is answered by a machine with precision. This helps store owner to interact with their customers which build trust between both of them. Every customer wants to enquire about the product and then purchase it chatbot gives this option to them.
CS-Cart ChatBot helps store owners to set up it for customers' queries and answer them with a text message. Customer can find their order status, products, and support. A chatBot is an intelligence system that simplifies store owners’ work to handle customers' queries.
Highlighted Features
General Settings
The admin will set the general settings for the chatbot.
Theme settings
Theme settings created for how chatbot will look like for users.
Message flow
Message flow based on admin settings which are set according to customer requirements.
Multi-language support
The CS-Cart Chatbot supports the English and Russian languages.
Why do we need CS-Cart ChatBot?
Queries and replies both are interrelated with each other so when a machine replies with accuracy and precision it enhances the customer experience. In an online store, customer has multiple queries related to the product, services, and support.
Enabling a chatbot in the store gives the benefit to the admin by answering the customer's queries.
CS-Cart Chatbot add-on allows businesses to do automated communication with their customers. The chatbot can send and receive messages from the users. Customers can search for the products, hot deals and can track their orders from the Chat area.
You can ask whatever you want at any time, and a customer will get an immediate reply. Therefore it results in an excellent Customer services Experience and hence profits the business.
Query Submission
Customers can submit their queries directly through the chatbot when they need assistance related to orders, products, or store offers.
- Each submitted query is recorded and assigned a reference ID for tracking purposes.
- All submitted queries are displayed in the admin panel for easy management.
- The admin can review and respond to customer queries accordingly.
- Customers can later view their submitted queries and track responses using the reference ID.
Track Orders
The Track Order feature allows customers to easily check the status of their orders directly through the chatbot without navigating through multiple pages on the store.
- Customers can select the Track Order option from the chatbot interface.
- Once the order details are verified, the chatbot displays the order status and related information.
- Customers can click on the Order ID link to view complete order details.
- The Order ID link redirects users to the Order Details page on the storefront for more information.
Search Product
Customers can find the desired product by search.
- By entering the product name, users can find the desired product.
- Users can find products by category.
- Users can also check hot deals for any product.
CS-Cart ChatBot- Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality CS-Cart Plugins.