Webkul Store
PrestaShop Order Fetch - UVdesk Open Source Module

Description

PrestaShop Order Fetch - UVdesk Open Source Module - With the help of this module, the support agent with ease can verify order related details on support ticket by fetching it from PrestaShop Webstore to speed up the support process and avoid fake queries. This module gets the order related details like Order ID, description, quantity, total price, unit price, shipping, etc on the support ticket immediately for the support agent to confirm the Order Details and proceed with the needful resolution

Note: PrestaShop Order Fetch module is only supported by UVDesk version 1.0 or greater. To use this module first, you must have to install UVdesk Open Source Helpdesk.

Highlighted Features

 Quick and Easy Integration

It's easy to set up the module in just a few steps and you are good to go with this module.

 Integrates with Prestashop

This module provides the bridge between UVdesk and Prestashop website to speed up the process.

 Fetch Order Related details on Ticket

Admin or support agent needs to select the Prestashop channel and get the order details by entering the order id.

 Real-Time Order Validation

Reply first to those customers who need actual support by validating the Order information on a support ticket.

 Instant Result for Quick Resolution on Ticket

With this module, Improve the efficiency and response time on the ticket system.

 Escape Fraud Queries

Support staff or the agents can distinguish between the genuine and fraud customers by confirming order details.

Configuration Settings

Prestashop order fetch app integration is quite easy and simple. The account owner can manage multiple Prestashop channels and get order details at one place that make the support process easier and quicker. The account owner needs to do below configuration settings:

  • Needs to add the channel name for identification
  • For this integration, the owner needs to enter the website URL.
  • Prestashop Webservice key required into the configuration.
  • Need to enable integration.

Compact the details at one place

Streamline the details of any order number of Prestashop Store on the ticket system which will improve agent productivity and efficiency of the ticket.

  • Immediate order details on ticket keep support process quick and faster.
  • No need to visit the Prestashop store again and again.
  • All data collected in one place make validation easier.
  • Enhance excellent customer support experience with real-time order details.

Order Synchronization on Support Ticket

We provide Prestashop channel integration service with UVdesk like sync order details on support ticket to get the exact information of the purchase orders.

  • Real-time synchronization is an essential serviceable feature for a helpdesk system.
  • This module helps to clear all the doubts related to the order number provided by the client.
  • Agent offers better support to the customer with the order details With this module.
  • One can improve 100% customer satisfaction.

Features 

  • Highly secure and flexible.
  • Fetch order relation details directly on tickets using the order id.
  • The support agent can rectify the support ticket is either fraud or genuine.
  • Confirm order details and priorities the support request to resolve the concern on time.
  • No need to visit Prestashop webstore again and again to validate order details.
  • One can inspect the source code as per the requirement as it is available as Open Source.
  • Best for enterprise or SME business to deliver excellent customer service in less time.
  • Each agent has access to fetch the order details on the support ticket.
  • This module improves the overall support system with the efficiency of support staff.

Prestashop Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

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Product Version
1.0
Supported Browsers
FirefoxGoogle ChromeInternet ExplorerOperaSafariMicrosoft Edge
Tags
Released
1 year ago
Last Updated
1 year ago
Supported Version
PrestaShop