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PrestaShop Order Fetch - UVdesk Open Source Module

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PrestaShop Order Fetch - UVdesk Open Source Module: With the help of this module, the support agent with ease can verify order related details on support ticket by fetching it from PrestaShop Webstore to speed up the support process and avoid fake queries. This module gets the order related details like Order ID, description, quantity, total price, unit price, shipping, etc on the support ticket immediately for the support agent to confirm the Order Details and proceed with the needful resolution

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Description

Details

PrestaShop Order Fetch - UVdesk Open Source Module - With the help of this module, the support agent with ease can verify order related details on support ticket by fetching it from PrestaShop Webstore to speed up the support process and avoid fake queries. This module gets the order related details like Order ID, description, quantity, total price, unit price, shipping, etc on the support ticket immediately for the support agent to confirm the Order Details and proceed with the needful resolution

Highlighted Features

 Quick and Easy Integration

It's easy to set up the module in just a few steps and you are good to go with this module.

 Integrates with Prestashop

This module provides the bridge between UVdesk and Prestashop website to speed up the process.

 Fetch Order Related details on Ticket

Admin or support agent needs to select the Prestashop channel and get the order details by entering the order id.

 Real-Time Order Validation

Reply first to those customers who need actual support by validating the Order information on a support ticket.

 Instant Result for Quick Resolution on Ticket

With this module, Improve the efficiency and response time on the ticket system.

 Escape Fraud Queries

Support staff or the agents can distinguish between the genuine and fraud customers by confirming order details.

Configuration Settings

Prestashop order fetch app integration is quite easy and simple. The account owner can manage multiple Prestashop channels and get order details at one place that make the support process easier and quicker. The account owner needs to do below configuration settings:

  • Needs to add the channel name for identification
  • For this integration, the owner needs to enter the website URL.
  • Prestashop Webservice key required into the configuration.
  • Need to enable integration.
 Configuration Settings

Compact the details at one place

Streamline the details of any order number of Prestashop Store on the ticket system which will improve agent productivity and efficiency of the ticket.

  • Immediate order details on ticket keep support process quick and faster.
  • No need to visit the Prestashop store again and again.
  • All data collected in one place make validation easier.
  • Enhance excellent customer support experience with real-time order details.
 Compact the details at one place

Order Synchronization on Support Ticket

We provide Prestashop channel integration service with UVdesk like sync order details on support ticket to get the exact information of the purchase orders.

  • Real-time synchronization is an essential serviceable feature for a helpdesk system.
  • This module helps to clear all the doubts related to the order number provided by the client.
  • Agent offers better support to the customer with the order details With this module.
  • One can improve 100% customer satisfaction.
 Order Synchronization on Support Ticket

Features 

  • Highly secure and flexible.
  • Fetch order relation details directly on tickets using the order id.
  • The support agent can rectify the support ticket is either fraud or genuine.
  • Confirm order details and priorities the support request to resolve the concern on time.
  • No need to visit Prestashop webstore again and again to validate order details.
  • One can inspect the source code as per the requirement as it is available as Open Source.
  • Best for enterprise or SME business to deliver excellent customer service in less time.
  • Each agent has access to fetch the order details on the support ticket.
  • This module improves the overall support system with the efficiency of support staff.

Prestashop Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

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FAQ

 Frequently Asked Questions

 Does customer order details auto-sync on UVdesk ticket panel?
One can simply get the order result by entering order id with the respective channel over the ticket.
 
 How to get Website service key from Prestashop?
In webservice key under Advanced Parameters, you will get the web service key from Prestashop store.
 
 Does this app fetch customer inquiry came from Prestashop store?
This module only allows fetching order details from Prestashop store direclty.
 
 What type of customer order details we can see on ticket regarding Prestashop?
This module gets the order related details like Order ID, description, quantity, total price, unit price, shipping, etc on the support ticket immediately
 
  Is the source code is free with the module?
It's built on opensource tech stack which means you can customize it as per requirement in the future.

Cloud

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AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • 1 Core Processor
  • 30 GB Hard Disk
  • DB with 1 GB RAM and 1 Core Processor
(Server Configuration may vary as per application requirements.)
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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