Webkul Store
WooCommerce Order Fetch - UVdesk Open Source Plugin

Description

WooCommerce Order Fetch - UVdesk Open Source Plugin- After launching a stable version of UVdesk Open Source we have added the WooCommerce Order fetch App. This module extends the capability of your helpdesk system by fetching real-time order information provided by your customer directly from the WooCommerce webstore on a support ticket. Plus, this module enables live order synchronization to save support agent time by validating genuine or fraud queries.

Note- WooCommerce Order Fetch module is only supported by UVDesk version 1.0 or greater. To use this module first, you must have to install UVdesk Open Source Helpdesk.

Highlighted Features

 Fully integrated with eCommerce

This module brings various e-commerce related functionalities to your community helpdesk system.

 Connect UVdesk with WooCommerce

This module provides the bridge between the WooCommerce store and UVdesk Open Source Helpdesk.

 Real-time order synchronization

All information related to orders like shipping information, payment information and order information can easily fetch in real-time.

 Enhance Customer Support Experience

With this module, the support agent can deliver seamless customer support with no time.

 Improve response time

With this module, Improve the efficiency and response time on the ticket system will increase sales.

 Quick resolution by validating the order

Reply master can personalize the ticket with order information before making the reply.

Module Configuration

In a single step, one can either merchant or developer configure this module easily and can expand the functionality of the UVdesk Open source helpdesk by viewing order information on a support ticket.

Account owner needs below details to configure this module:

  • Channel name for recognization
  • WooCommerce
  • Website URL
  • Consumer Key
  • Consumer Secret

Save Time by Improving the Response Rate

Offer quick support won't possible without having enough order information on a support ticket. This module helps to fetch all the products, customers, order information with WooCommerce shop in real-time.

  • With this module, the account owner/support agent can quickly respond to the ticket.
  • Getting order information helps to make a prompt decision while replying to customer tickets.
  • Quick and secure response enhance customer service experience.

Populate Data in Real-Time

This module helps in to give a quick-fix response to validate order information over the ticket. Fast and accurate personalize information helps to make the customer happy and get more sales.

  • WooCommerce Order Fetch module has used Rest API, using this API's UVdesk populate order data in real-time.
  • To fetch order information you just simply need to select the channel name or enter order id.
  • This module makes the support handle process pretty simple.

One Place Resolution Make Support Task Faster

WooCommerce Order Fetch is the most important module for those who are willing to expand their support system with the WooCommerce store. All order information can quickly view on the ticket through this module.

  • No further need to visit the WooCommerce webstore to check the order information of the client.
  • This module fetches complete order information where you required on support ticket raised by the customer.
  • All eCommerce channel queries resolution through one place make ticket handling rule quite

Multiple Store Integration at One Dashboard

WooCommerce Order Fetch module empowers who are looking for expanding the functionality of UVdesk Open Source concerning their WooCommerce site.

  • This module allows admin to connect various WooCommerce store with one community helpdesk system.
  • Quick information over one place saves the time of support members.
  • One helpdesk ticket system can integrate with any number of WooCommerce stores.

Features 

  • Highly secure and flexible.
  • Open Source and highly customizable.
  • Save time and Sell more by managing tickets more efficiently.
  • Connect Various WooCommerce store with one dashboard 
  • Fetch order related details directly on tickets using the order id
  • The support agent can rectify the support ticket is either fraud or genuine.
  • Confirm order details and priorities the support request to resolve the concern on time.
  • No need to visit WooCommerce webstore again and again to validate order details.
  • One can inspect the source code. Best for enterprise or SME business.
  • Deliver excellent customer service in less time.
  • Save time by avoiding bogus queries.
  • Each agent has access to fetch the order details on the support ticket.
  • This module improves the overall support system with the efficiency of support staff.

UVdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

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Product Version
1.0
Supported Browsers
FirefoxGoogle ChromeInternet ExplorerOperaSafariMicrosoft Edge
Tags
Released
1 year ago
Last Updated
1 year ago
Supported Version
WooCommerce3.7.x1.0UVDesk