Webkul Store
Product Question Answers for Shopware 6

Description

Product Question Answers for Shopware 6: With the help of the Question and answer module, customers can easily view and ask any questions related to products. It allows the customers to clarify their difficulties before buying a product.

The customers have requested a question for a particular product, the store merchants can make a reply back. The merchant can handle all the questions and answers from the backend.

The merchant can approve and disapprove the question/answer of the customer and then only it will be visible on the product page. This extension is fully controlled by the merchant. If the merchant wants to show a question in-storefront then it will visible. In this extension, only logged-in customers can ask any questions related to the products.

Highlighted Features

 Question/Answer Approval

The admin can approve/disapprove the question asked by the customers as well as answers by the customer.

 Customer Login/ Guest User

The login customer, as well as the guest user, can ask any question about the product.

 Ask/Answer Question

Customers can ask any number of question-related to the product and answer the other customer questions.

 Admin Management

The admin can answer the question and can edit and delete the question and answer.

 Mail Notifications

The customers and the admin receive notifications over mail when a new question and answer will be submitted.

 Google ReCaptcha Verification

Google Recaptcha is an add-on feature of this module.

How Does Question & Answer Work?

This extension allows the admin to set up a question & answer section for his products. The most valuable part of this extension is that only logged-in customers can ask any question related to the products.

This extension provides a mode of communication between the merchants and the consumers for clearing the difficulties about the products. This extension is unique as it allows the admin to set up an individual question and answer section for his products.

If a particular question has been previously asked by someone else then the consumer can simply get the answer to his question by reading the answer for the same.

Use Case

This extension allows a suitable way to create special connections with consumers. The store owner can build a strong connection with the consumers and can give a better store experience by solving the customer's interests for the products using the product question-answer section.

The consumers can immediately ask questions to the product owner that’s the admin of the store, and the admin can make a reply to the similarly. Moreover, If a particular question has been previously asked by someone else then the consumer can simply get the answer to his question by reading the answer for the same.

Why should we use question and answer for our e-commerce platform?

This module is very helpful in clearing the difficulties of the customer before buying products from an e-commerce store. The merchant can tell customers all they need to know about products.

With the help of this module, customer engagement will increase and the merchant will Improve your services. The more customers engage with your product the more possible they are to turn into genuine customers.

Easy Access to Product Question and Answer

The admin can manage the customer question and answers. Admin can approve/disapprove of the questions asked by the customer and admin can easily answer the questions asked by the customers as well as can approve the answer given by other customers. Admin can view all the answers for any particular question and admin can even provide their answer.

  • The admin can manage the answers and can approve the answers.
  • The admin can approve/disapprove questions as well as answers.
  • The admin can edit and delete the questions.
  • The admin can view all the answers for any particular question and the admin can even provide their answer.

Ask/Answer Questions

The customer will find an "Ask Question" on the product detail page as well as can answer the question asked by other customers. After clicking on that the customer will be able to ask the admin questions regarding the product before placing the order.

The customer has to login (as per the configuration set) before posting any questions and answers about the product. After the login,

  • customer can ask their question, and your question and description then submit.
  • The customer will have to log in to ask any questions.
  • Customers can ask any number of questions.
  • For asking the question, the customer will ask their question and your question and description then submit.

Increased User Engagement

The admin has a one-to-one conversation with the customers which leads to improved user engagement in the store and helps in gaining their trust.

  • Posting questions and answers regularly on your product pages can help to improve search engine rankings.
  • It can help consumers to explain their difficulties before buying a product.
  • The consumers can provide answers to the already existing ones.

Question and Answers Advantages

  • Consumers can simply view and ask some questions related to products and can also answer the other customer questions. After the consumers have asked a question for a particular product, the store owner and other customers can make a reply back.
  • The Store owner can manage all the questions and answers from the backend.
  • The store owner can approve and disapprove the question/answer of the consumer and then only it will be visible on the product page. It is fully managed by the store owner.
  • If the store owner wants to show a question in-front-store then it will appear.
  • Only logged-in consumers can ask any questions and answer any questions associated with the products.

Questions/Answers Google verification

Google ReCaptcha helps you create a shield that protects your store from spams and bots. Invisible reCaptcha is performed to help improve customer experience and conversion rates

  • The admin can set the Google reCAPTCHA credentials.
  • The admin can enter the Goggle site key and secret key.
  • reCAPTCHA uses an advanced risk analysis engine.
  • It can let your valid users pass through with ease.
  • reCAPTCHA can protect the website from spam and abuse.

Features

  • Logged-in as well as guest customers can answer any query.
  • The logged-in as well as guest customer and a query to any product.
  • The buyer can like or dislike answers.
  • Customers can also sort the questions/answers.
  • Also, show or hide author information who places the questions.
  • Email notification to the admin and the customer when a new question and answer will be submitted.
  • The product page also displays the like and dislike counts of every response.
  • The question/answers need to be approved by the admin to get displayed on the product page.
  • Google reCAPTCHA verification is included.

 Support

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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Product Version
1.0.3
Supported Browsers
FirefoxGoogle ChromeInternet ExplorerOperaSafariMicrosoft Edge
Category
Tags
Released
1 year ago
Last Updated
2 months ago
Supported Version
Shopware6.3.5.16.4.0.06.4.x