Prestashop Marketplace Order Refund -This module is a brilliant module and super useful for refund of orders completely or partially from the seller, by automatic generation of voucher for refunded amount to customer. Admin can also set the validity of the refund voucher generated.
Note : This module is an add-on of marketplace module. To use this module you have to first install Prestashop Advanced Multi Vendor Marketplace
Prestashop Marketplace Order Refund Features -
- Seller can easily refund the marketplace orders fully or partially on customer request
- Seller can create Voucher for refunded amount.
- Seller can track the status of order.
- Customer will be notified by an email along with the voucher details.
- Customer can view the voucher details in the “my voucher” tab added under my account.
- Generated voucher can be used to make purchased for other products on the store.
- Admin can specify the number of days after which the refund voucher will expire.
- Customers can use the voucher both partially or for full amount.
Prestashop Marketplace Order Refund Use Case -
- The module must be installed after the installation of the marketplace module, since its an add-on for the marketplace module.
- Seller can view the orders from “my order” menu.
- Seller needs to provide the product information while starting the refund process.
- Then, the seller needs to choose the amount for the voucher and the voucher gets generated.
- A code is generated along with voucher creation. This code is sent to the customer through an email.
- The customer can use the voucher code to make a new purchase.
This way the seller can refund the marketplace order.
- Now customer can easily request for the return of the Seller's product as well.
- Customer will get the vouchers for the refund amount.
- Customers will be notified by the email containing voucher details.
- Customer can also see the generated voucher in Customer's My Account section.
- Customers can use the generated refund vouchers both partially or for full amount to make a purchase for other products on the store.
Seller's End Management
- The sellers can now easily handle the customer's return request and refund the orders.
- Seller can refund the order amount fully or partially.
- Sellers can create the vouchers for the amount to be refunded.
Prestashop Marketplace Order Refund Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com