Description
QloApps Marketplace On Desk Booking gives marketplace sellers a dedicated booking flow for guests who arrive in person or call ahead. Sellers can search live room availability, add rooms to a dedicated on-desk cart, attach guest details, and complete the booking with the required payment from their own seller account.
Highlighted Features
Live Room Availability Grid
Search rooms by date range and room type to view available, partially booked, booked, and unavailable rooms in a single availability grid.
Dedicated On-Desk Cart
Add rooms to a dedicated booking cart that remains separate from other seller activity, with running room charges and convenience fee totals.
Room Reallocation And Swap
Move a guest to another available room of the same type or swap two already-booked rooms directly from the availability grid.
Guest And Address Capture
Search existing customers or register a new guest and add their address directly from the booking screen.
Multiple Payment Options
Record payments as online, pay-at-hotel, or remote and collect the full amount or a partial payment at booking time.
Commission-Free On-Desk Orders
On-desk bookings are automatically excluded from the standard marketplace admin commission, allowing sellers to keep the full booking amount.
Front Desk Quick Add
Start a room booking quickly with a dedicated Add Booking action available directly from the seller's Front Desk screen.
Why Use QloApps Marketplace On Desk Booking
Walk-in and phone reservations are a regular part of hotel operations. In a marketplace with multiple independent sellers, each seller needs a convenient way to record these bookings directly instead of routing them through a central marketplace administrator.
QloApps Marketplace On Desk Booking gives each seller a complete booking flow from inside their own account, covering availability search, cart management, guest details, and payment. Since on-desk bookings are taken directly by the seller, the standard marketplace admin commission is automatically waived for these orders.
On Desk Booking Room Search & Availability
The room search and availability screen allows sellers to select a hotel, check-in and check-out date range, and optionally choose a room type before viewing room availability in a single grid.
- View available, partially booked, booked, and unavailable rooms in one grid.
- Search room availability based on the selected date range and room type.
- Add available rooms directly from the availability grid to the on-desk cart.
- View the number of rooms added along with current room charges and convenience fee totals.
- Reallocate a booking to another available room of the same type when required.
- Swap two already-booked rooms directly from the availability grid without cancelling the booking.
On Desk Booking Cart Details
The on-desk cart provides sellers with a clear view of every room added to the booking before checkout. Each cart item includes important room and booking information to help sellers verify the reservation before proceeding to payment.
- View the room image and room type for each selected room.
- Review stay dates and guest occupancy for individual rooms.
- View the per-room price breakdown, including unit price, extra services, and applicable fees.
- Review the total amount for the selected rooms and services.
- Edit guest occupancy directly from the cart before checkout.
- Attach additional services to a room when required.
- Remove rooms from the cart before completing the booking.
- Keep the on-desk cart separate from other activity the seller may have open.
On Desk Booking Payment & Order Summary
The payment and order summary screen completes the on-desk booking after a customer has been attached to the cart. Sellers can review the booking information, guest address, currency, language, and final payment before confirming the order.
- Cart Language/Currency: Set the language and currency in which the booking is created independently of the seller's own account settings.
- Addresses: Reuse the guest's saved address or add a new address directly from the booking page.
- Order Summary: Review total rooms, convenience fees, taxes, and the final tax-inclusive amount.
- Online Payment: Record the payment using an available online payment method.
- Pay at Hotel: Allow the guest to complete payment at the property.
- Remote Payment: Record a payment received through a remote payment method.
- Collect either the full booking amount or a partial payment at the time of booking.
QloApps Marketplace On Desk Booking Support
For any query or issue, please create a support ticket here.
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