Description
UVdesk Open Source Custom Fields App: This will help you to obtain additional information from the client at the time of ticket creation. The admin can create custom fields depending on the need of the business and can also make any field required or dependent.
The customers can use these fields at the time of ticket creation to share the required details. The ticket handling agent/admin can update the custom field information provided by the customers. Customers can also log in to their ticket account to update the custom field information.
Note - To use this module first, you must have to install UVdesk Open Source Helpdesk.
Highlighted Features
Add Multiple Fields
Admin can create multiple custom fields as per their requirement.
Add Properties
Admin can make custom fields depending upon the need of the business and can likewise make any field required or dependent.
Security
The admin can set the security and dependency for any custom field (put encryption and confirm that information.).
Multiple Input type
The admin can add multiple input types at a time as per the details required, i.e. text box, text area, select, radio, checkbox, file, date, time, date& time.
Why use Custom Field?
The custom field will assist you with obtaining additional data from the customer at the time of ticket creation. The admin can make custom fields depending upon the need of the business and can likewise make any field required or dependent.
The customers can use these fields at the time of ticket creation to share the required details. The ticket handling agent/admin can update the custom field information provided by the customers. Customers can also log in to their ticket account to update the custom field information.
Additional Information with Custom Fields
By using the custom field, the admin can also add additional information in custom field options as per the requirement. The customer can also add or update the information as well.
- The way to easily set up the information.
- Customer and admin both add required information over the same ticket.
- An easy and simple way to keep records or adding additional information.
Easy and Simple Setup
The way of using a custom field is pretty much simple, this makes our work easier, the admin can add additional information only by putting the data in custom field options.
- Easy set up for keeping information.
- The admin can use controls as per their requirement.
- The admin/ customer both can add the information at their own convenience.
- The admin can make use of the properties as well by making the field-dependent or required by their own end.
Security- Enabled Custom Field Types
Security option is also built-in custom field app, Security section keep encryption and confirm those data whenever user access it on the ticket system.
- Easy to set up and keep your data secure.
- It keeps encryption and each time confirms that data whenever the user accesses it.
- A great way to store customer data in a secure way.
Use Multiple Input Types
Multiple controls are also available in the custom field UVdesk, the admin can use any of them as per their requirement.
- Several control types are available so that the admin can use them accordingly.
- Easy to manage and fill in additional detail.
- Admin, as well as the customer, can also update the custom filed information as required.
Create Multiple Custom field
The admin can create multiple custom fields. As there are a lot many options available there to be used at ticket creation time.
- Multiple custom fields were created over a single ticket.
- Admin can collect out additional information from customers and kept the same data in various types of custom field options.
- The customer can also do updates and changes at their own ticket in the custom field to add or delete further information.
Custom Fields Properties
The admin can also do updates over the previous information in the custom field. Here admin can add additional information as per their requirement or the admin can also make information-dependent or required accordingly.
- In the properties section, admin can make fields dependent or required,
- Independency comes under selecting the ticket type as per the user requirement.
- Required comes up under the mandatory section.
- Use incomes up under wherever admin wants to display the custom field options.
Features
- The admin can make numerous custom fields.
- The admin can make any custom field required or dependent.
- Can set the security and validation for any custom field.
- The admin can customize any ticket create form by adding custom fields
- The admin can refresh the custom field data given by the customer.
- Customers can likewise sign in to their ticket record to update custom field data for any ticket.
UVdesk Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality UVdesk Apps.