Notes on Customer for UVdesk Open Source

This App can help you in providing Smart Support to customers. You can easily manage all your customer notes by using this single Notes on customer app. Easy and simple setup to check out all the previous records over each ticket. Manage a record is an act of keeping track of the history of a person or organization.

• It is easy to use, here the agent can easily set up the directory regarding all previous records of customers.
• An easy and simple way to build and keep tracking of previous activities over the same ticket.
• Activities always appear in notes on the customer part of the particular customer.
• Easy way to close check all previous tasks over the particular tickets.
• Easy to handle and manage the information of customers.

Assuming there are numerous tickets of a similar client, similar notes will show up on each ticket. It will help to keep tracking of all the previous replies over the particular ticket. Their intention is to give dependable proof of, and data about, 'who, what, when, and why something occurred.

• It keeps a complete directory of all the customers which can be named as notes on customers.
• Here agent can keep tracking of each and every previous activity going on each ticket.
• It will keep a complete directory in form of notes on customer events.
• An easy and simple way to keep tracking of each ticket, provides a better way to proceed further in an effective way.

It is an effective way to keep customer's records instead of asking customers the same information for every Ticket. The demonstration of monitoring the history of an individual's or association's activities, generally by creating and storing consistent, formal records.

• With the help of this agent can keep all the records of the customer so far.
• This will helps you to add multiple comments over a particular ticket as per the activities.
• An agent can add more than one comment over the customer in the notes on the customer app which will help every agent working on the same ticket for better understanding about previous activities done on the same ticket.
• Multiple comments are the way where the agent can easily go through with all previous replies on which date and from which agent activity is done.