Description
This customer support integration aims to establish a communication bridge between the admin and the customers. By integrating Tawk.to live chat within the Mobikul Mobile App builder apps you can provide customers with seamless finger-tip customer support. This enhances the intelligence of the mobile app.
The integration effectively eliminates any issues arising from communication gaps and misunderstandings. So, with this quick chat system, customers can ask questions, give their thoughts, ask for new things, and do more with the store owner. This tool helps make the shopping experience better and saves time for both the store owners and customers. Note: You must have our Mobikul Mobile App Builder to use this chat system. Also, Twak.to chat Account.
Highlighted Features
Customized Widget
Live chat widget that can be customized to match your mobile app design.
Email Chat Transcripts
The user can email chat transcripts and later access them for review purposes.
Assign Chats to Agents
Manage and allocate conversations to your team's agents, ensuring timely and appropriate responses from the designated individuals.
Add Attachment
An attachment file can be sent by both the customer and the agents within the chat window.
Why Use Tawk.to Chat Service in the Mobile Application?
Integrating Tawk.to chat in a mobile app offers real-time customer support, engagement, personalized assistance, and sales guidance. It enhances user convenience, issue resolution, and analytics, fostering better interactions, satisfaction, and potential conversions while maintaining branding and cost-effectiveness.
Instant Chat Support
This chat system lets customers and admin talk to each other right away. Customers only need to tap one option on their mobile app to begin chatting with the admin or agents. You can add this chat system to any Mobikul Mobile app you are building.
- Customers need to enter their name, email, and query for initiating the chat.
- Customers can rate the chat conversation.
- Customer can change their name after initiating the chat.
- Sound on/off facility available during the chat.
Fast Communication Medium
Many times, customers leave a website if they cannot find answers to their questions. This new chat system helps with that. The e-commerce mobile app, which is built on the eCommerce open-source platform, can now work with Tawk.to chat.
This tool lets the admin talk to customers. Customers can begin a chat using the e-commerce mobile app.
- Live chat communication between the admin and customer within the native application in real-time.
- The customer can end their chat session at any time.
- The customers can also send their emoji icons.
Mail your Chat Transcription
Also, the person using the service can keep a record of the chat. They can get a written copy of the chat conversation. When they finish the chat, a new window will pop up and ask if they want to send the chat conversation to their email.
- Chat transcription helps in the form of proof.
- Users can easily share chat history via mail to another person.
- After the chat is over, you can use a basic "Send" button in the pop-up to email the conversation record.
Efficient Assistance
This chat system helps you save time by making communication faster. You can do different things at once and do not have to spend time explaining problems with the support team.
- Lowering the bounce rate using the chat feature in the app.
- Making customers happier by coming up with new and better ways to serve them.
- Always being able to connect with customers and the admin.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
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