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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Tawk.to Chat Mobile App Integration adds live chat to your eCommerce mobile app. Customers can talk to your support team without leaving the app. They get help fast when they need it.
It is made for online stores using Mobikul mobile apps. Customers can start a chat, send files, and get replies in real time. They can ask about products, orders, or their account.
Store owners can handle all chats from one place. They can assign chats to different agents. This helps the team reply faster and serve more customers. Customers can send the chat record to their email after the chat ends. They can keep it for later or use it if they need support again.
The chat widget can match your mobile app. Customers can also rate the support they receive, helping businesses check service quality and make it better.
This module is a good choice for retail stores, marketplaces, and service providers. It gives fast app support and helps businesses stay connected with customers.
Also, to launch a branded Android and iOS shopping app with real time sync, checkout, and order tracking, check out Medusa Mobile App Builder.
Highlighted Features of Tawk.to Chat Mobile App Integration
Customized Widget
Live chat widget that can be customized to match your mobile app design.
Email Chat Transcripts
The user can email chat transcripts and later access them for review purposes.
Assign Chats to Agents
Manage and allocate conversations to your team's agents, ensuring timely and appropriate responses from the designated individuals.
Add Attachment
An attachment file can be sent by both the customer and the agents within the chat window.
Why Do We Need Tawk.to Chat Mobile App Integration?
Tawk.to Chat Mobile App Integration adds live chat to your mobile app. It helps businesses answer customer questions in real time. Customers can get help without leaving the app or waiting for email replies.
Many mobile apps still use contact forms or email for support. Customers often wait longer for a reply. This can reduce customer satisfaction and lead to missed sales.
With live chat, customers and support agents can talk instantly. Quick replies help solve problems faster and make the support process smoother.
The integration also supports chat assignment, file sharing, email chat transcripts, and a customizable chat widget. These features help support teams manage chats in a simple and organised way.
Apart from this, if you need a mobile app to manage assigned orders, live tracking, OTP verification, delivery updates, and order history, consider Node.js Food Delivery App.
Use Cases
Customer Support for Online Stores
Help shoppers get instant answers about products, payments, deliveries, and returns without leaving the mobile app.
Order Assistance
Support teams can answer order-related questions in real time, helping customers track purchases and resolve issues faster.
Pre-Sales Product Guidance
Customers can ask about product features, pricing, or availability before buying, helping them make informed purchase decisions.
Multi-Agent Customer Support
Businesses with multiple support agents can assign chats to the right team members for faster and more organized responses.
Technical Support Services
Customers can share screenshots or files during chat, making it easier for support teams to understand and resolve problems.
Customer Service Record Keeping
Businesses and customers can email chat transcripts to keep a record of conversations for future reference or follow-up.
Instant Chat Support
This chat system lets customers and admin talk to each other right away. Customers only need to tap one option on their mobile app to begin chatting with the admin or agents. You can add this chat system to any Mobikul Mobile app you are building.
- Customers need to enter their name, email, and query for initiating the chat.
- Customers can rate the chat conversation.
- Customer can change their name after initiating the chat.
- Sound on/off facility available during the chat.
Fast Communication Medium
Many times, customers leave a website if they cannot find answers to their questions. This new chat system helps with that. The e-commerce mobile app, which is built on the eCommerce open-source platform, can now work with Tawk.to chat.
This tool lets the admin talk to customers. Customers can begin a chat using the e-commerce mobile app.
- Live chat communication between the admin and customer within the native application in real-time.
- The customer can end their chat session at any time.
- The customers can also send their emoji icons.
Mail your Chat Transcription
Also, the person using the service can keep a record of the chat. They can get a written copy of the chat conversation. When they finish the chat, a new window will pop up and ask if they want to send the chat conversation to their email.
- Chat transcription helps in the form of proof.
- Users can easily share chat history via mail to another person.
- After the chat is over, you can use a basic "Send" button in the pop-up to email the conversation record.
Efficient Assistance
This chat system helps you save time by making communication faster. You can do different things at once and do not have to spend time explaining problems with the support team.
- Lowering the bounce rate using the chat feature in the app.
- Making customers happier by coming up with new and better ways to serve them.
- Always being able to connect with customers and the admin.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
You may also check our quality Magento 2 Extensions.
Specifications
Product Version1.0.0
Released2 years ago
CategoryMagento ®, PrestaShop, OpenCart, CS-Cart, Mobile, Mobile, Mobile, Mobile, Magento 2, Mobile Commerce, Mobile Apps,
Last UpdatedJuly 2, 2026 (16 days ago)
License Single application
Supported VersionsMagento PrestaShop OpenCart CS-Cart
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Frequently Asked Questions
Can customers continue shopping while chatting?
Yes, Customers can chat with support while staying inside the mobile app, making the shopping experience more convenient.
Is Tawk.to supported on all eCommerce Mobile apps?
Yes, the integration works with all eCommerce Mobile apps. You just have to pay for Tawk.to plan and let us know your complete requirement.
Can users send attachments through Tawk.to chat via the mobile app?
Yes, users can easily send an attachment through Tawk.to chat via the mobile app.
Can the customer receive a copy of the conversation to keep a record of the chat's history?
Yes, the chat transcript can be easily sent via email for future retention.
Can the customer end the chat session from their side?
Yes, the customer can end the chat session from their side.
Is it possible for the store owner to incorporate functionalities like video/voice communication, and screen sharing into their Tawk.to chat mobile app?
Yes, the availability of features like video/voice and screen sharing in the Tawk.to chat mobile app for store owners depends on the specific Tawk.to plan that the user chooses to utilize.
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AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
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