Description
Magento 2 AI Chatbot using Open Source LLM extension enables customers to use a chatbot powered by artificial intelligence on the storefront. The customers will use the virtual AI chatbot to get information regarding products and ask any queries they have.
The open source LLM chatbot can even answer queries based on the information provided in product attributes, swatches, and configurable options for the product. The virtual chatbot will display the search results using the ChromaDB vector database and open source LLM(Large Language Model).
Please note that to run this extension, a GPU(Graphics Processing Unit) is required as well. Also, if you want to generate product description content for your products using AI, you can look at the Magento 2 ChatGPT extension.
Highlighted Features of Magento 2 AI Chatbot using Open Source LLM
AI Powered Virtual Assistant
The extension provides a chatbot that acts as a virtual assistant.
Customizable Chat Window
The chat window theme and colors can be customized from the backend configurations..
Chat Report
The customers can send a query directly to the admin via the chatbot window.
Multilingual Support
The chatbot can provide answers to queries in multiple languages.
Open Source LLM Utilization
The extension can be used with widely available open source LLMs such as the latest llama models and Mistral to generate relevant content.
No Recurring Fee
This extension has no recurring fee as it uses open source LLMs and vector database. So, you just need to purchase the extension only.
Order Details
The customers can ask the bot about the details of the products within their placed orders and can check more details for the order like print invoice, track order.
Pin Chat Message
The customers can now pin any message within the chat window and then ask questions pertaining to the same thereby utilizing chatbot’s memory feature.
Setup CMS pages & FAQs for the Chatbot
The admin can set up FAQs and the customers can ask the chatbot with general queries and accordingly the chatbot replies to the customers. Also, add website CMS for the chatbot to use for providing replies.
Chat History
The admin can view the chat history amongst the customers and chatbot in the backend.
Why do we need Magento 2 AI Chatbot using Open Source LLM?
Magento 2 AI Chatbot using Open Source LLM extension utilizes artificial intelligence to process queries. In this day and age, incorporating a customer service chatbot in your Adobe Commerce store is crucial. It will help the customers to find the right products and increase engagement.
The AI Chatbot assistant responds to text inputs like prompts and phrases to provide accurate and relevant product results. It allows integration with multiple free open-source large language models — latest Llama models, Mistral, GPT OSS, Qwen 3 series, GLM 4 series, Kimi-K2, DeepSeek all models, and latest Gemma — which are open source and can be used without licensing costs.
Paid LLMs are not required to use this extension, instead free open-source LLMs can be used. Also, if you want to display a summary of the reviews posted by customers on the product page, you can check the Magento 2 ChatGPT Product Review Summary extension.
General Settings
Once, the AI Chatbot extension is installed, the admin configures the General Settings. In this, they can perform the following -
- Enable or disable the chatbot extension.
- Enter the ChromaDB endpoint address.
- Delete ChromaDB collection through dedicated button.
Configuration Open Source LLM AI Chatbot
Apart from the configuration settings, the admin will be able to configure the chatbot image and the name of the chatbot that is visible at the storefront.
- Enter the Server Endpoint Address.
- Field to enter the API Key.
- Chatbot profile image in the chatbot window can be added.
- Set the name of the chatbot to be visible at the storefront.
Theme Settings Open Source AI Chatbot Window
The chat window theme, color, and position can be modified as per the admins' preference. Here, the store admin for the chatbot theme can -
- Set the position of the chat window.
- Choose the chat window background color and type.
- Select the chat window icon color and background color of the chatbot text.
- Set the color of the customer's text, and reply text along with the chatbot's reply text.
AI Chatbot using the latest Llama models on the storefront
Once the admin configures the open source LLM AI Chabot, it will be visible on the frontend for the customers to use. Here, the customers can -
- Use the AI Chatbot to get their product queries resolved.
- Use text or prompts to search for products.
- Send a query directly to the admin with a subject from the chat window.
Order Details
Customers can ask the chatbot about their order they have placed and can ask queries related to the products within the same.
- Ask order related queries to the chatbot.
- You can also ask for more details for a particular order.
- Ask queries for the products within the order.
- Shipping, tax, tracking details can be asked to the AI chatbot.
- Invoice can be printed for the respective orders.
Pin Messages in Chat Window
Now, the customers can pin their chat that they do within the AI chatbot chat window as required. This will allow them to ask specific questions related to the already asked query that has been pinned.
- Customers can pin their chat message.
- Ask queries related to the pinned message of the customer.
- No, need to provide details again for the asked query if you have pinned the same.
Chatbot Chat History
The store admin can view the chat history between the chatbot and the customers in the admin backend.
- View customer and chatbot chat history.
- Complete conversations with chatbot replies are also visible to the admin.
- Admin will get a log for the customer and chatbot conversation in a history view.
Add FAQs for Chatbot
The admin can add multiple FAQs related to the store in the admin backend this allows the customers to ask general queries to the chatbot and receive answers for the same.
- Add multiple FAQs from the backend.
- Customers can ask general queries accordingly.
- Customers get answers to the FAQ related to the store or products.
Multi Store View Compatibility
The Ai chatbot is compatible with the multi-store view of Adobe Commerce so the customers can ask queries in their respective language and get the related responses as required.
- AI Chatbot is compatible with the Multi-store view.
- Ask queries in the respective store view.
- Get responses in the selected store view language.
Add CMS Pages to AI Chatbot
The admin can add the website CMS pages to the Chatbot using which the AI chatbot can accordingly reply for any query that can be answered using the CMS pages.
- Add CMS for the AI Chatbot.
- Chatbot if asked for the data which is mentioned in the CMS pages then the replies will be made using the content on those CMS pages.
Admin Reporting Via Chat Window
The customers can report anything to the store admin using the info option available in the title of the chatbot window.
- The customers can report to the admin.
- Add report issue title
- Add report title description.
- The admin can view all the submitted reports in the backend.
Support
For any query or issue please create a support ticket here atHelp Desk . You may also check our quality Magento 2 Extensions.