Description
UVdesk Open Source Report Insights module provides admins with detailed ticket reports on status, agent performance, and resolutions. Admins can download reports in PDF format and adjust the default one-week data view to any date.
The module tracks average tickets per agent, highlights top agents, and compares performance through reply times. Graphs display ticket data by channels, priorities, status, country, and agent performance.
Note: To use this UVdesk Open Source Report Insights module, you need to first install UVdesk Open Source Helpdesk.
Highlighted Features of UVdesk Open Source Report Insights
Detailed Ticket Reports
Get clear reports on ticket status, agent performance, and resolutions for better tracking.
Download Reports in PDF
Easily download ticket reports in PDF format with a single click for admins.
Flexible Date Range
Change the default one-week report to any date range in the calendar for generating reports.
Track Agent Performance
See the average number of tickets assigned to each agent to compare their work.
Top Agent Insights
Check out the top 5 agents based on the total number of tickets they’ve been assigned.
Measure Fast Replies and First Response
Track the quickest replies and average time for the first response to evaluate agent speed.
Easy Reporting Filters
Filter reports by agent, customer, group, team, type, priority, and source for more specific data.
Graphs for Easy Understanding
View tickets by channels, priorities, status, and other categories with simple, easy-to-read graphs.
Why Use UVdesk Open Source Report Insights Module?
UVdesk Open Source Report Insights Module helps admins track ticket details and agent performance easily. You can adjust the date range for reports and filter by agent, customer, or other factors. It shows how many tickets each agent handles and how quickly they respond to each one.
Top agents are highlighted, making it easy to see who is performing best in your team. Graphs display tickets by channels, priorities, and status, making it simple to understand key data.
Admins can download reports in PDF format for quick sharing and decision-making with UVdesk open-source ticket & agent insights. UVdesk open-source reporting module is an essential tool for effective ticket management and team performance.
Explore our UVdesk Open Source ToDo List App to create a ToDo task list on every ticket and mark them as done.
Detailed Ticket Reports
Get comprehensive insights into ticket status, agent performance, and resolutions.
- Track new, resolved, unanswered, and pending tickets.
- Monitor agent workload by total assigned tickets.
- Measure response efficiency by first and fastest replies.
PDF Report Download
Easily export, download, and share ticket reports in a structured PDF format.
- Download reports instantly with a one-click option.
- Use ticket data to maintain records for audits.
- Generate reports in a clear, formatted layout.
Flexible Date Range for Reports
Adjust and customize the report view to analyze data over any time period.
- Modify one-week report view to any custom range.
- Compare ticket trends across different time periods.
- Generate reports for specific time frames easily.
Agent Performance Tracking
Evaluate agent efficiency based on ticket assignments and response times.
- Compare performance by first response and resolution time.
- Identify top 5 agents based on total tickets.
- Track average tickets assigned to each agent.
Advanced Reporting Filters
Refine reports with multiple filtering options for precise data analysis.
- Filter by Agent, Customer, Group, and Team.
- Categorize tickets based on Type, Priority, and Source.
- Focus on key report aspects with targeted data.
UVdesk Support -
For any query or issue, please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality UVdesk Apps.