Description
Magento 2 WhatsApp AI Chatbot is a smart tool that improves customer support by enabling real-time conversations on WhatsApp. Smartly answers product questions using names, attributes, ratings, and prices.
Adobe Commerce WhatsApp AI Chatbot delivers instant, accurate product info, swatches, and options. It supports multi-store, multilingual queries, and precise product details.
Admins can manage FAQs, chat history, and use CMS & FAQ search from the backend. Check out the Magento 2 AI Reporting System — turn complex data into smart, AI-powered business reports for better decisions.
Highlighted Features of Magento 2 WhatsApp AI Chatbot
Multi-Store Support
Manage multiple stores effortlessly.
AI-Powered Conversations
Provide intelligent, real-time responses.
Multilingual Support
Communicate with customers in multiple languages.
ChromaDB Integration
Store and retrieve embeddings for precise answers.
FAQ & Chat History Management
Manage customer interactions effectively.
CMS & FAQ Search from Admin
Easy management and quick search options.
Why Do We Need Magento 2 WhatsApp AI Chatbot?
Magento 2 WhatsApp AI Chatbot helps store owners to improve customer service by giving instant and correct product information on WhatsApp. With easy API and ChromaDB setup, store owners can expand support quickly while boosting customer engagement and sales.
Uses ChromaDB, a fast vector database, to store and search product, CMS, and FAQ data for instant AI-powered support on WhatsApp. AI and ChromaDB reduce manual work, speed up replies, and enhance customer experience.
Reduces manual replies, improves user experience, and supports multilingual needs. You can also explore our Magento 2 AI Image Search extension — transforming visual discovery into a fast, intuitive shopping experience.
AI Whatsapp Chatbot Options Panel
Customers can ask order-related and product questions directly through the WhatsApp chatbot.
- Ask their general queries to the chatbot.
- Ask order related queries to the chatbot.
- Search products the user wants through the bot.
- Report an issue to the chatbot.
Users Reporting Issues Via AI Chatbot
Customers can report product or order issues directly to the store admin via chatbot.
- The customers can report to the admin.
- Add report issue in minimum 50 characters.
- The admin can view all the submitted reports in the backend.
AI Chatbot General Settings
Once the AI Chatbot extension is installed, the admin configures General Settings, allowing:
- Enable or disable the chatbot extension.
- Enter the ChromaDB endpoint address.
- Enter the ChromaDB API Version 1 (it works with this version only).
AI Chatbot Chat History
Store admin can view chatbot and customer chat history from the admin backend.
- View customer and chatbot chat history.
- Complete conversations with chatbot replies are also visible to the admin.
- Admin will get a log for the customer and chatbot conversation in a history view.
- Monitor and control conversations efficiently.
Add FAQs for AI Chatbot
Admin can add multiple store FAQs in the backend for chatbot to answer customer queries.
- Add multiple FAQs from the backend.
- Customers can ask general queries accordingly.
- Customers get answers to the FAQ related to the store or products.
Add CMS Pages to AI Chatbot
Admin can add CMS pages to enable the chatbot to answer related queries.
- Add CMS for the AI Chatbot.
- Enable Sync to the Chatbot.
- Enable the CMS Page.
- In chatbot, if user asks for the data which is mentioned in the CMS pages, then the replies will be made using the content on those CMS pages.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
You may also check our top-quality Magento 2 Extensions.