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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Magento 2 WhatsApp AI Chatbot lets customers ask queries, place orders, track delivery, and report issues directly on WhatsApp with instant replies and automated support.
Adobe Commerce WhatsApp AI Chatbot delivers instant, accurate product info, swatches, and options. It supports multi-store, multilingual queries, and precise product details.
AI WhatsApp Chatbot is built for Magento 2 store owners and ecommerce businesses who want to handle sales, support, and order updates through WhatsApp in a simple way.
It is for customers of Magento 2 stores who want to place orders, track deliveries, and raise issues directly on WhatsApp without logging into the website.
Customers expect fast help and easy ordering. This WhatsApp ecommerce chatbot reduces support load, speeds up responses, and improves order handling without extra manual work.
Admins can manage FAQs, chat history, and use CMS & FAQ search from the backend. Check out the Magento 2 AI Reporting System turn complex data into smart, AI-powered business reports for better decisions.
Highlighted Features of Magento 2 WhatsApp AI Chatbot
Multi-Store Support
Manage multiple stores effortlessly.
AI-Powered Conversations
Provide intelligent, real-time responses.
Multilingual Support
Communicate with customers in multiple languages.
ChromaDB Integration
Store and retrieve embeddings for precise answers.
FAQ & Chat History Management
Manage customer interactions effectively.
CMS & FAQ Search from Admin
Easy management and quick search options.
Why do we need Magento 2 WhatsApp AI Chatbot?
Most Magento 2 stores use email, tickets, or manual support to handle customer questions. However, these methods are slow. As a result, customers wait for order updates, delivery status, and product details.
Without automation, support teams get many repeated questions every day. For example, order tracking, product status, and return requests. This increases workload and slows down replies during busy sales periods.
Today’s customers expect fast answers. Therefore, old support systems are not enough. They cannot give instant replies or smooth communication.
Magento 2 WhatsApp AI Chatbot fixes this problem. It automates customer support on WhatsApp. It handles queries, order tracking, and product help with instant replies. In addition, it shares product details and swatches for quick decisions.
Adobe Commerce stores also run multiple stores and languages. Therefore, this chatbot supports multilingual queries. It also gives the same response across all stores.
As a result, support teams do less repeated work. Meanwhile, customers get faster replies and better service. This improves satisfaction and sales.You can also explore our Magento 2 AI Image Search extension transforming visual discovery into a fast, intuitive shopping experience.
Use Cases
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WhatsApp-Based Order Placement
Customers can place orders directly on WhatsApp without visiting the store.
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Real-Time Product Queries
Customers can ask product questions and get instant answers on WhatsApp.
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Order Tracking Updates
Customers can track order status, invoices, and tracking links on WhatsApp.
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Smart Product Search
Customer messages are matched with products using semantic search for accurate results.
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Issue Reporting on WhatsApp
Customers can report product or order issues directly through WhatsApp chat.
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CMS and FAQ Access
Customers can search CMS pages and FAQs directly inside the chatbot.
AI WhatsApp Chatbot Options Panel
WhatsApp AI Chatbot provides a simple option panel where customers can choose what they want to do in the chat. In addition, it helps customers quickly find answers. Moreover, it supports order tracking and product search without visiting the website.
- Firstly, ask general product or store-related questions.
- Secondly, check order status and order details instantly.
- Furthermore, search and explore products through chat.
- In addition, report issues or complaints directly in WhatsApp.
- Also, get instant AI-powered responses.
- Finally, improve customer support experience with quick actions.
Product Search and Order Placement via WhatsApp AI Chatbot
Customers can search products and place orders directly on WhatsApp using AI-powered chat without visiting Magento 2 store. In fact, it makes shopping faster and easier. Therefore, it reduces steps in the buying journey and improves customer convenience.
- Firstly, AI-based product search using natural language.
- Secondly, instant product results with price, image, and buy link.
- Moreover, direct order placement from WhatsApp chat.
- In addition, supports product attributes and variations.
- Also, smart suggestions based on customer intent.
- Finally, real-time responses with fast checkout flow.
Users Reporting Issues via AI Chatbot
Customers can report product, order, or service-related issues directly through the WhatsApp AI Chatbot. In addition, it provides a quick way to submit concerns. As a result, admins can track and resolve issues more efficiently.
- Firstly, submit product or order-related issues through WhatsApp.
- Secondly, describe the issue with detailed information (minimum 50 characters).
- Moreover, send reports without visiting the store website.
- In addition, admins receive customer reports instantly.
- Also, view and manage all submitted reports from the backend.
- Finally, improve issue resolution and customer satisfaction.
AI Chatbot General Settings
After installation, the admin sets up general configuration to activate the WhatsApp AI Chatbot and connect it with the selected vector storage system. Moreover, it allows flexible setup of AI search and response system. Therefore, it gives control over storage type and performance.
- Firstly, enable or disable the chatbot extension from admin panel.
- Secondly, select vector storage (Default Vector Storage or ChromaDB Storage).
- In addition, set vector dimension and number of search results.
- Moreover, configure endpoint for ChromaDB or Default Vector Storage.
- Finally, choose ChromaDB API version 1 or 2 depending on version.
AI Chatbot Chat History Management
Admin can view and manage all conversations between customers and the AI chatbot from the backend. In fact, it helps track customer interactions. Therefore, it improves support quality and monitoring.
- Firstly, view full customer and chatbot chat history in admin panel.
- Secondly, access complete conversation logs with AI replies.
- Moreover, monitor customer queries and responses in one place.
- In addition, track communication history for better support analysis.
- Also, improve service quality through conversation review.
- Finally, efficiently manage and control all chatbot interactions.
Manage FAQs for AI Chatbot
Admin can add and manage FAQs in the backend so the AI chatbot can answer common customer questions instantly. Therefore, it reduces support workload. In addition, it improves response speed for customers.
- Firstly, add multiple FAQs from the admin backend.
- Secondly, organize FAQs for products, orders, and store policies.
- Moreover, customers get instant answers to common queries.
- In addition, improve chatbot accuracy with structured FAQ data.
- Also, reduce repetitive support tickets and manual effort.
- Finally, enhance customer experience with fast self-service support.
Add CMS Pages to AI Chatbot
Admin can add CMS pages to the AI Chatbot so it can use store content to answer customer queries. In fact, it helps customers get accurate answers. Therefore, they do not need to visit the website for information.
- Firstly, add CMS pages from admin backend for chatbot training.
- Secondly, enable sync to make CMS content available in chatbot.
- Moreover, activate selected CMS pages for AI responses.
- In addition, chatbot uses CMS content to answer related queries.
- Also, reduce manual support using existing store content.
- Finally, improve accuracy with real-time content-based replies.
Complete Features List for Magento 2 WhatsApp AI Chatbot
- Admin can enable or disable the WhatsApp AI Chatbot module.
- Admin can select default vector storage (elasticsearch / openSearch) or ChromaDB storage.
- ChromaDB integration ensures fast and accurate AI-based responses.
- Customers can shop and place orders directly on WhatsApp.
- Customers can ask product details, queries, and report issues on WhatsApp.
- Customers can add addresses directly on WhatsApp.
- AI chatbot answers using product name, attributes, ratings, and prices.
- Semantic product search at chat time—customer messages are converted into embeddings and matched against the indexed product catalog.
- Multilingual support enables chatbot conversations in multiple languages.
- Admin can manage FAQs and chat history directly from the backend.
- Admin can see and manage chat history.
- Customers receive order details, invoices, and tracking links on WhatsApp.
- Customers can search CMS pages and FAQs directly from the chatbot.
- Integrates with leading LLM providers, including Google Gemini, OpenAI, Anthropic, Cerebras, OpenRouter, Mistral AI, Voyage AI, and self-hosted Ollama.
- Supports both text embeddings and image embeddings.
- Self-hosted, preconfigured embedding and chat server with complete data sovereignty.
- Generate text embeddings locally with ONNX models—no API keys or cloud calls required.
- Automatically close idle conversations with Magento cron to keep sessions organized and optimize WhatsApp API usage.
- Automatically sync embeddings on product, CMS, and FAQ updates.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
You may also check our top-quality Magento 2 Extensions.
Specifications
Product Version4.0.1
Released10 months ago
CategoryMagento 2,
Last UpdatedJuly 1, 2026 (8 days ago)
License Single application
Supported VersionsMagento 2.0.x 2.1.x 2.2.x 2.3.x 2.4.x
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Frequently Asked Questions
What does the Magento 2 WhatsApp AI Chatbot do?
Yes, it lets customers search products, place orders, track delivery, and ask queries on WhatsApp with AI-driven instant responses.
How does the chatbot handle product searches?
It converts user messages into embeddings, then matches them with the product catalog. As a result, it returns accurate product results.
Can customers place orders through WhatsApp?
Yes, customers can select products and place orders directly in WhatsApp. Therefore, they do not need to visit the Magento 2 store.
How does order tracking work in the chatbot?
It fetches live order status, invoices, and tracking links. In addition, customers receive updates directly inside WhatsApp chat.
What happens if the chatbot cannot understand a query?
It triggers fallback responses or logs the query for admin review. As a result, unresolved issues can still be tracked and managed.
Does the chatbot support multiple languages?
Yes, it supports multilingual queries. Therefore, customers can interact in their preferred language across different regions and store views.
Can the admin control chatbot data sources?
Yes, admin can add FAQs, CMS pages, and product data. In addition, this controls what content the chatbot uses for responses.
What vector storage options are available?
Admins can choose Default Vector Storage or ChromaDB.
How is chat history managed?
All conversations are stored in the backend. As a result, admin can review chats and monitor customer interactions anytime.
Can customers report issues through the chatbot?
Yes, customers can report order or product issues directly in chat. In addition, admins can track and manage these reports.
What happens if CMS content is updated?
Updated CMS pages are synced automatically. Therefore, chatbot responses always reflect the latest store information.
Is the chatbot suitable for high-traffic stores?
Yes, it supports scalable vector storage and AI models. As a result, it can handle high query volumes without performance issues.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
Version 4.0.1
- + Compatible with Magento 2.4.9 and PHP 8.5
- + Added functionality of one time checkout link auth for secure checkout.
- + Added support for ChromaDB API versions v1 and v2.
- + Compatible with Magento 2.4.8-p4 and PHP 8.4
- + Added support of Gemini, OpenAI, OpenRouter, Mistral, Ollama and Voyage
- + Added support of Cloud LLM usage separated via chat and embeddings.
- + Added functionality to save address from whatsapp during checkout on whatsapp.
- + Added batch embedding creation functionality. + Added support to switching between preconfigure and cloud llm.
- - Fixed session related issues for the checkout process on whatsapp.
- + Added functionality to send welcome message with meta message template.
- + Added functionality to initiate an order purchase from WhatsApp.
Version 4.0.0
- + Compatible with Magento 2.4.8 and PHP 8.4
- + Added support for Multi Store.
- + Added Search for CMS and FAQs added from Admin.
- + Added manage faq and chat history to Backend.
- + WhatsApp AI Chatbot can answer customer questions related to selected products.
- + WhatsApp AI Chatbot able to answer using the Product name, searchable attributes, attributes visible on the front, and super attributes.
- + WhatsApp AI Chatbot is capable of answering using Product ratings and Price range.
- + WhatsApp AI Chatbot provides product details, attributes, swatches, and configurable options available for the product.
- + The WhatsApp AI Chatbot can provide the ratings and price details.
- + WhatsApp AI Chatbot support Multilingual.
