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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Magento 2 WhatsApp AI Chatbot is a smart tool that improves customer support by enabling real-time conversations on WhatsApp. Smartly answers product questions using names, attributes, ratings, and prices.
Adobe Commerce WhatsApp AI Chatbot delivers instant, accurate product info, swatches, and options. It supports multi-store, multilingual queries, and precise product details.
Admins can manage FAQs, chat history, and use CMS & FAQ search from the backend. Check out the Magento 2 AI Reporting System — turn complex data into smart, AI-powered business reports for better decisions.
Highlighted Features of Magento 2 WhatsApp AI Chatbot
Multi-Store Support
Manage multiple stores effortlessly.
AI-Powered Conversations
Provide intelligent, real-time responses.
Multilingual Support
Communicate with customers in multiple languages.
ChromaDB Integration
Store and retrieve embeddings for precise answers.
FAQ & Chat History Management
Manage customer interactions effectively.
CMS & FAQ Search from Admin
Easy management and quick search options.
Why Do We Need Magento 2 WhatsApp AI Chatbot?
Magento 2 WhatsApp AI Chatbot helps store owners to improve customer service by giving instant and correct product information on WhatsApp. With easy API and ChromaDB setup, store owners can expand support quickly while boosting customer engagement and sales.
Uses ChromaDB, a fast vector database, to store and search product, CMS, and FAQ data for instant AI-powered support on WhatsApp. AI and ChromaDB reduce manual work, speed up replies, and enhance customer experience.
Reduces manual replies, improves user experience, and supports multilingual needs. You can also explore our Magento 2 AI Image Search extension — transforming visual discovery into a fast, intuitive shopping experience.
AI Whatsapp Chatbot Options Panel
Customers can ask order-related and product questions directly through the WhatsApp chatbot.
- Ask their general queries to the chatbot.
- Ask order related queries to the chatbot.
- Search products the user wants through the bot.
- Report an issue to the chatbot.
Users Reporting Issues Via AI Chatbot
Customers can report product or order issues directly to the store admin via chatbot.
- The customers can report to the admin.
- Add report issue in minimum 50 characters.
- The admin can view all the submitted reports in the backend.
AI Chatbot General Settings
Once the AI Chatbot extension is installed, the admin configures General Settings, allowing:
- Enable or disable the chatbot extension.
- Enter the ChromaDB endpoint address.
- Enter the ChromaDB API Version 1 (it works with this version only).
AI Chatbot Chat History
Store admin can view chatbot and customer chat history from the admin backend.
- View customer and chatbot chat history.
- Complete conversations with chatbot replies are also visible to the admin.
- Admin will get a log for the customer and chatbot conversation in a history view.
- Monitor and control conversations efficiently.
Add FAQs for AI Chatbot
Admin can add multiple store FAQs in the backend for chatbot to answer customer queries.
- Add multiple FAQs from the backend.
- Customers can ask general queries accordingly.
- Customers get answers to the FAQ related to the store or products.
Add CMS Pages to AI Chatbot
Admin can add CMS pages to enable the chatbot to answer related queries.
- Add CMS for the AI Chatbot.
- Enable Sync to the Chatbot.
- Enable the CMS Page.
- In chatbot, if user asks for the data which is mentioned in the CMS pages, then the replies will be made using the content on those CMS pages.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
You may also check our top-quality Magento 2 Extensions.
Specifications
Product Version4.0.0
Released7 months ago
CategoryMagento 2,
Last UpdatedDecember 4, 2025 (3 months ago)
License Single application
Supported VersionsMagento 2.0.x 2.1.x 2.2.x 2.3.x 2.4.x
Write a review
What is Magento 2 WhatsApp AI Chatbot used for?
It gives instant, AI-powered answers to product questions on WhatsApp.
Does it support multiple stores?
Yes, it works with multiple Magento 2 stores.
Can it answer using product ratings and price ranges?
Yes, it can respond using ratings and price details.
Does it support multilingual communication?
Yes, it supports chatting in multiple languages.
Can admins manage FAQs and chat history?
Yes, admins can add, edit, and manage FAQs and chat logs from the backend.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
Version 4.0.0
- + Compatible with Magento 2.4.8 and PHP 8.4
- + Added support for Multi Store.
- + Added Search for CMS and FAQs added from Admin.
- + Added manage faq and chat history to Backend.
- + WhatsApp AI Chatbot can answer customer questions related to selected products.
- + WhatsApp AI Chatbot able to answer using the Product name, searchable attributes, attributes visible on the front, and super attributes.
- + WhatsApp AI Chatbot is capable of answering using Product ratings and Price range.
- + WhatsApp AI Chatbot provides product details, attributes, swatches, and configurable options available for the product.
- + The WhatsApp AI Chatbot can provide the ratings and price details.
- + WhatsApp AI Chatbot support Multilingual.
