Description
QloApps Booking Custom Emails is an advanced guest communication automation module that allows hoteliers to send personalized emails triggered by specific booking events. Built directly for the QloApps ecosystem, the module helps automate guest engagement by sending timely emails before or after booking milestones such as booking creation, check-in, and check-out.
With flexible scheduling options, multilingual templates, attachments, and targeted email rules based on rooms or services, hotels can ensure every guest receives relevant communication automatically. From welcome messages to check-in reminders and post-stay review requests, this module enhances the guest experience while reducing manual communication work.
Highlighted Features
Event-Based Email Automation
Automatically send emails to guests when key booking events occur such as booking creation, check-in, or check-out.
Flexible Email Scheduling
Schedule emails to be sent minutes, hours, or days before or after the event to deliver perfectly timed guest communication.
Global and Hotel-Wise Email Templates
Create reusable global email templates or configure hotel-specific templates for personalized property-level communication.
Why Use QloApps Booking Custom Emails
Hotels often rely on manual communication for sending booking confirmations, reminders, and follow-up messages. This process is time-consuming and can easily lead to missed communication opportunities.
QloApps Booking Custom Emails automates guest messaging with rule-based triggers and scheduling, ensuring guests receive the right message at the right time. This improves guest experience, builds stronger engagement, and saves valuable staff time.
Hotel-Wise Event Emails
The Hotel-wise Event Emails section is the main area where administrators create and manage automated booking emails for each hotel directly from the QloApps back office.
- Create automated emails triggered by booking events such as Booking Creation, Check-in, and Check-out
- Configure multiple schedules to send emails minutes, hours, or days before or after the event
- Preview, edit, duplicate, or manage email templates configured for each hotel
- Apply conditions to send emails only when specific room types or extra services are included in the booking
Global Email Templates
Global Email Templates allow administrators to create reusable email templates that can be applied across multiple hotels for faster configuration.
- Create centralized email templates that can be imported into any hotel when configuring event emails
- Automatically import template title, event, email subject, content, triggers, and attachments
- Edit, preview, or delete global templates for easy management
- Combine these templates with room or service-based targeting rules when applying them in hotel-wise event emails
Email History & Tracking
The module maintains a complete log of all automated emails sent to guests, allowing admins to monitor communication activity.
- View email status including Processing, Sent, or Failed
- Track the recipient email address and associated booking ID
- Manually resend emails when required
Automated Email Delivery via Cron Job
The module uses a cron job to automatically process and send scheduled emails based on configured booking events.
- Schedule the cron job to run every minute
- Automatically detect upcoming booking events
- Send emails according to configured triggers without manual intervention
QloApps Booking Custom Emails Support
For any query or issue, please create a support ticket here.
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