Description
Odoo Asterisk VoIP Connector connects Asterisk (FreePBX) with CRM to handle calls inside Odoo. It lets users make calls, log calls, and save recordings using secure WebSocket (WSS) communication.
Odoo Asterisk VoIP Connector uses Asterisk to manage voice calls and FreePBX to set up extensions. Users get PJSIP extensions to make and receive calls easily.
Why do we need an Odoo Asterisk VoIP Connector?
Odoo Asterisk VoIP Connector helps businesses handle calls inside CRM without using any external calling tools. It keeps all call work in one place.
This VoIP setup makes call handling simple. Calls are logged and recorded automatically using secure WebSocket (WSS), which helps in easy tracking and better communication.
When a sales agent makes or receives a call, customer details show instantly. The system also saves call logs and recordings, so teams can track calls and follow up easily.
Highlighted Features of Odoo Asterisk VoIP Connector
Seamless PBX Integration
Securely connects Asterisk with CRM via WSS for real-time call communication.
Built-in VoIP Dialer
Provides dialer with keypad, contacts, and recent calls for easy call handling.
Automatic Call Logging
Automatically logs all call details—user, partner, status, direction, and duration.
Call Recording Management
Attaches call recordings to call logs and chatter for easy playback and tracking.
User Extension Mapping
Maps PJSIP extensions with users for proper inbound and outbound calls handling.
Trunk Configuration Setup
Allows SIP/PJSIP trunk setup in FreePBX to connect external lines for call routing.
Asterisk Configuration
Odoo Asterisk VoIP Connector needs extensions to be set in FreePBX so users can connect and make calls through the PBX system.
- Log in to the FreePBX admin panel.
- Go to Applications → Extensions.
- Create an extension using PJSIP.
- Enter extension number and secret (password).
- Save and apply the configuration.
VoIP Provider Setup
The module lets you connect FreePBX as a VoIP provider so it can communicate with CRM easily.
- Enter the PBX server IP.
- Set the WebSocket URL using WSS.
- Choose the recording policy.
- Connect FreePBX as a provider.
- Save the configuration.
VoIP Dialer Usage
The module gives a built-in dialer so users can make calls inside the system without using any external tools.
- Open the dialer from the VoIP panel.
- Enter a number or extension.
- Use the keypad to dial.
- View contacts and recent calls.
- Switch between tabs easily.
Call Logs & Recording
The module saves all call details automatically so users can track and manage communication easily.
- Open call logs from the VoIP menu.
- Check call direction and status.
- See call duration and partner details.
- Open call recordings.
- View recordings in Chatter.
Support
For any query or issue, please create a support ticket here CREATE A TICKET HERE
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