Description
QloApps Booking Request allows hotels to review and approve booking requests before guests proceed with payment. It adds a Booking Requests page under Orders and a Request Booking step to checkout, helping hotels, resorts, serviced apartments and guest houses verify room availability, rates and guest details before confirming a reservation.
The module centralizes booking requests, room details, extra services, vouchers, totals and status history in one place. Hotel staff can approve, reject or modify requests, complete checkout from the Back Office, and keep guests informed through email notifications and request tracking.
Highlighted Features
Approval Before Payment
Keep bookings as requests until hotel staff review and approve them, allowing the property to confirm availability and booking details before the guest pays.
Request Status Management
Manage Pending, Approved, Rejected, Expired and Completed requests. Update statuses with administrative remarks that guests can read.
Editable Room Details
Add, edit or remove rooms and extra services, and adjust booking dates and occupancy before approving a request.
Admin Checkout
Convert an approved request into a booking directly from the Back Office without requiring the guest to return to the checkout process.
Timed Approval Validity
Set the number of days an approved request remains valid for checkout. Requests expire automatically when the configured validity period ends.
Re-Approval on Change
Return an approved request to Pending when its booking details change, ensuring the final details are reviewed before confirmation.
Guest Account Tracking
Allow guests to view their requests, check statuses and access request details under My Account. Customers can also edit pending requests when the option is enabled.
Guest Lookup Without Login
Let guests track their booking requests using their request reference and email address without logging in to an account.
Targeted Email Alerts
Notify the super admin, hotel and its employees about new requests when configured, and send guests email notifications whenever a request status changes.
Customer Page Overview
View a customer's booking requests from their Back Office customer page and access individual requests through the provided links.
Why Use QloApps Booking Request
Accepting bookings without a review step can lead to rate mismatches, unavailable rooms and unconfirmed special arrangements. Handling these checks manually through phone calls and emails can also increase the workload of front office staff.
QloApps Booking Request brings the review process directly into the booking workflow. Staff can manage requests, review remarks, adjust room details and approve reservations from the Back Office, while guests receive status updates and clear instructions for the next step.
For multi-property businesses, the module also helps organize access by hotel assignment, allowing staff to manage requests associated with the hotels assigned to their profiles.
QloApps Booking Requests List
The Booking Requests page, available under Orders, provides a centralized view of booking requests. Staff can review essential information and identify the current status of each request without navigating through multiple pages.
The list includes the following details:
- Request ID and customer account
- Booked For date and hotel
- Requested rooms and total amount
- Request status and creation date
Counters display the number of Pending, Approved and Rejected requests. Staff can use the available row actions to Approve, Reject or proceed with Checkout where applicable.
In multi-property setups, staff assigned to specific hotels can view only the booking requests associated with their assigned hotels.
QloApps Booking Request Details
Open an individual request to review its guest information, requested rooms, booking dates, occupancy, extra services, vouchers and price breakdown. This consolidated view helps staff verify the request before making a decision.
Administrators can add, edit or delete rooms and extra services while the request is open. They can also use the Request Status modal to change the request status and save an administrative remark for the guest.
Once a request is approved, the toolbar provides Admin Checkout and Send Checkout Email actions. These options allow staff to complete checkout from the Back Office or send the guest a checkout link.
QloApps Booking Request Configuration
Access the configuration page through the module's Configure button. The settings are organized into Global Configuration and Email Configuration panels, allowing administrators to control the request workflow and notification preferences.
Global Configuration
Configure the main booking request settings, including:
- Enable or disable the booking request process.
- Allow or restrict Admin Checkout.
- Allow customers to submit multiple requests.
- Set the validity period for approved requests in days. The default value is 3 days.
- Allow or restrict customers from editing their bookings.
Email Configuration
Choose whether the super admin, the hotel and its employees receive email notifications when a new booking request is submitted.
QloApps Booking Request Support
For any query or issue, please create a support ticket here.
You may also explore our other QloApps modules.