Webkul Store
Marketplace Buyer Seller Chat for WooCommerce
4 Review(s)

Description

WordPress WooCommerce Marketplace Buyer Seller Chat - WordPress WooCommerce Marketplace Buyer Seller Chat Plugin is a chat system which helps Marketplace Seller and the Marketplace Buyer to start a conversation.

In this plugin, any buyer can start a chat with any Seller. Buyer can ask queries related with a product that seller is selling or any upcoming products information, and seller can also reply to any buyer about any queries. WordPress WooCommerce Marketplace Buyer Seller chat is user-friendly and customizable Plugin where the administrator can customize the theme of the chat window and users list.


Please Note -

  • This plugin is an add-on of Marketplace extension. To use this plugin, you must have installed Webkul WooCommerce Multi-Vendor Marketplace extension.
  • It is based on Socket.IO, and the user needs to install node on its server to use the plugin.

Highlighted Features

 Buyer Can Chat with any Seller

A buyer can go with any seller of the marketplace. He can ask queries related to the product that seller is selling or any upcoming products information, and seller can also reply to any buyer about their queries.

 Multiple Chat Support

This plugin support multiple chats for both buyer and seller. Now a buyer can chat with multiple sellers, and a seller can chat with various buyers simultaneously.

 Chat Notifications

A buyer and the seller will be notified when a new message arrived with the help of sound, alert on the title bar and notification on chat window head section.

 Buyer List For Seller

A list of all the buyers whoever communicates with the seller will be available. He can check the history of chats with the buyers.

 Smiley/Emoticon Support

This feature enables to use Smiley/Emoticon while a conversation between a buyer and a seller. With the help of Smiley/Emoticon, buyer or seller can express their views in a very interactive way.

 Status Change

The buyer and the seller can set their chat status as online, busy, and away.

Use Case

Communication is one of the most vital components for the sale of any product in the e-commerce industry. A healthy conversation between a buyer and a seller leads to more sales conversions.

The people in e-commerce come from various walks of life. Due to this reason, it becomes essential to add a communication link to the web store.

This extension helps the marketplace sellers and the marketplace buyers to start a conversation. In this plugin, any buyer can start to chat with any seller. The buyer can ask queries related with a product that seller is selling or any upcoming products information, and seller can also reply to any buyer about any queries.

Module Configuration

After successful installation, the admin will configure settings for the chat extension. To configure, the admin will navigate to the configuration settings. Here the admin will have to -

  • Enter the Host of the online store
  • Enter any available Port number for use
  • Click the start/stop button to enable/disable the chat system
  • Select to enable https for your website.
  • Enter the storefront name that is displayed on the chat window In case of enabling https upload the server private key, certificate key, and ca bundle file.

Customer End Features

This extension allows a whole conversation with the respective seller of a product. The customer whenever reaches any product page will find the chat window for communication purposes.

  • Direct chat with the seller start a conversation right from the product page
  • The customer can send a message when the seller is online or not available for chat
  • A customer can see seller’s response in the chat window
  • A customer can change his profile logo, last name, and first name.
  • A customer can update his status like – Online, Busy, and Offline.

Seller End features

The sellers will be able to make a response to the customers for their queries regarding the seller’s products. This way the seller will be able to provide the customer with top-notch live support for the products and services they offer within the marketplace.

  • A chat icon will be available on the right side of the page.
  • Click the icon to bring out the customer chat list.
  • All users who have started the chat with the seller will be viewed in the buyer’s list.
  • A seller can see the customer’s full name, email address and status will be available.
  • The seller can click on any buyer’s option to start a chat.
  • Manage multiple chat window if they are unable to view altogether

Complete Features

  • The buyer can start to chat with any Seller.
  • Buyer list for Seller.
  • A seller can change the status to online, busy, away.
  • Smiley support for an interactive chat between users.
  • Multiple chat support for both Buyer and Seller.
  • The admin can view the chat history between seller and buyer.
  • Support Notification sound for the seller and buyer notification message.

Support

For any query or issue, please create a support ticket here http://webkul.uvdesk.com/

5.0
based on 4 reviews
Sem Irvin Djeguede
(FR)
Posted On - January 21, 2020
'm truly satisfied with the work they have done
I have contacted WEBKUL since 2018 to help me step a multi vendors marketplace. I'm truly satisfied with the work they have done and are still doing. They use to response quickly to my messages and requests. They are always there to help in case of any technical issues. I really appreciate. I recommend.
K
Khushboo Mahajan
Posted On - December 10, 2019
Great extensions and support
Very useful plugins.
A
Abstractusllc3
(US)
Posted On - March 18, 2019
Customer Support
Great Team , supported very well , so happy with their support , they even helped me to fix the server side issues .
A
alsrdab
Posted On - February 9, 2018
Feature Availability
Outstanding Support, Features as Described.

Product Version
2.3.0
Supported Browsers
Firefox 5+Google Chrome 14+Internet Explorer 7Internet Explorer 8Internet Explorer 9Opera 11Safari 5
Tags
Released
4 years ago
Last Updated
4 years ago
Supported Version
WordPress5.3.xWooCommerce3.9.x