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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
The WordPress WooCommerce Marketplace Buyer Seller Chat Plugin is a chat system that allows Marketplace Sellers and Marketplace Buyers to initiate a conversation. Any buyer can initiate a chat with any Seller using this plugin.
Buyers can ask questions about a product that the seller is offering or about upcoming products, and the seller can respond to any questions. WordPress WooCommerce Marketplace Buyer Seller chat is an easy-to-use and adjustable plugin that allows the admin to change the theme of the chat window and users list.
Please Note -
- To use this plugin, you must install the Webkul WooCommerce Multi-Vendor Marketplace extension.
- Socket.IO and Node.js server setup support services will be provided with this plugin.
Highlighted Features
Buyer Can Chat with any Seller
A buyer can go with any seller of the marketplace. He can ask queries related to the product that seller is selling or any upcoming products information, and seller can also reply to any buyer about their queries.
Multiple Chat Support
This plugin support multiple chats for both buyer and seller. Now a buyer can chat with multiple sellers, and a seller can chat with various buyers simultaneously.
Chat Notifications
A buyer and the seller will be notified when a new message arrived with the help of sound, alert on the title bar and notification on chat window head section.
Buyer List For Seller
A list of all the buyers whoever communicates with the seller will be available. He can check the history of chats with the buyers.
Smiley/Emoticon Support
This feature enables to use of Smiley/Emoticon while a conversation between a buyer and a seller. With the help of Smiley/Emoticon, buyer or seller can express their views in a very interactive way.
Status Change
The buyer and the seller can set their chat status as online, busy, and away.
Chat History
The chat history/conversation between the seller and the customer can be viewed by the admin.
Chat Profile
Both buyers and sellers have the ability to manage their chat profiles.
What is the use of Marketplace Buyer Seller Chat for WooCommerce and why should we use it?
Woocommerce Marketplace Buyer Seller Chat Plugin is a chat system that helps the sellers and the buyer to start the conversation. This chat plugin establishes real-time direct communication between the sellers and the buyers. Any seller can start to chat with the admin.
The buyer can ask queries related to the product that the seller is selling or any upcoming product information, and the sellers can also reply to any buyer about their queries. The sellers can chat with multiple buyers at the same time. A healthy conversation between a buyer and an admin leads to more sales conversions.
Use Case
Communication is one of the most vital components for the sale of any product in the e-commerce industry. A healthy conversation between a buyer and a seller leads to more sales conversions.
The people in e-commerce come from various walks of life. Due to this reason, it becomes essential to add a communication link to the web store.
This extension helps the marketplace sellers and the marketplace buyers to start a conversation. In this plugin, any buyer can start to chat with any seller. The buyer can ask queries related with a product that seller is selling or any upcoming products information, and seller can also reply to any buyer about any queries.
Module Configuration
After successful installation, the admin will configure settings for the chat extension. To configure, the admin will navigate to the configuration settings. Here the admin will have to -
- Enter the Host of the online store
- Enter any available Port number for use
- Click the start/stop button to enable/disable the chat system
- Select to enable https for your website.
- Enter the storefront name that is displayed on the chat window In case of enabling https upload the server private key, certificate key, and ca bundle file.
Customer End Features
This extension allows a whole conversation with the respective seller of a product. The customer whenever reaches any product page will find the chat window for communication purposes.
- Direct chat with the seller start a conversation right from the product page
- The customer can send a message when the seller is online or not available for chat
- A customer can see seller’s response in the chat window
- A customer can change his profile logo, last name, and first name.
- A customer can update his status like – Online, Busy, and Offline.
Seller End features
The sellers will be able to make a response to the customers for their queries regarding the seller’s products. This way the seller will be able to provide the customer with top-notch live support for the products and services they offer within the marketplace.
- A chat icon will be available on the right side of the page.
- Click the icon to bring out the customer chat list.
- All users who have started the chat with the seller will be viewed in the buyer’s list.
- A seller can see the customer’s full name, email address and status will be available.
- The seller can click on any buyer’s option to start a chat.
- Manage multiple chat windows if they are unable to view altogether
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
You may also check our quality WooCommerce Plugins.
Recent Reviews
Write a reviewExcellent Work by Team Webkul
Posted On -
January 18, 2023
Fast, flexible and available. Great value for money and intuitive task management platform. From there you can comment on the work done day by day and give directions. Recommended!
(Original)
Veloci, flessibili e disponibili. Ottimo rapporto qualita-prezzo e piattaforma intuitiva per la gestione delle task. Da lì si può commentare il lavoro svolto giorno per giorno e dare direzioni. Consigliato!
'm truly satisfied with the work they have done
Posted On -
January 21, 2020
I have contacted WEBKUL since 2018 to help me step a multi vendors marketplace. I'm truly satisfied with the work they have done and are still doing. They use to response quickly to my messages and requests. They are always there to help in case of any technical issues. I really appreciate. I recommend.
Great extensions and support
Posted On -
December 10, 2019
Very useful plugins.
Customer Support
Posted On -
March 18, 2019
Great Team , supported very well , so happy with their support , they even helped me to fix the server side issues .
Feature Availability
Posted On -
February 9, 2018
Outstanding Support, Features as Described.
Frequently Asked Questions
Can sellers communicate with multiple buyers at the same time?
Merchants on the WooCommerce marketplace can speak with numerous buyers at the same time.
Can the admin see the conversation between the seller and the buyer?
yes, the admin can view the communication between the seller and the customer from the admin panel.
Can the admin and the client update the chat's status?
Yes, the admin and buyer can change the status to Online, Busy, or Away.
Could the seller examine the conversation history timeline?
To view the chat history, a seller can check the timeline as "Last 24 hours," "Last 7-days," "Last 30-days," or "Forever." Initially, it is the "Last 24 hours."
Will the admin be able to see a list of customers who have ever contacted them?
The admin has access to the list of buyers as well as the history of buyer discussions.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
Version 2.4.1
- Added: Unread message count on seller and admin dashboard.
- Added: Links for settings and docs on plugin listing page.
- Added: Chat to selller option on View Collection page.
- Added: Setting to allow chat with seller even seller is offline.
- Fixed: Issue with starting chat server due to CORS policy.
- Fixed: Issue in creating database tables on activation.
Version 2.4.0
- Added: Compatibility with latest marketplace version greater than 5.2
- Added: Chat to seller option on 'Add Review' page for customer.
- Added: Links in send, received and chat history if message contains a valid URL.
- Updated: Socket.io package to latest version 4.5.1
- Updated: Required at least and tested up to values for WP and WC and Marketplace.
- Fixed: Real time seller chat is not syncing on customer end.
- Fixed: Chat are not appearing synchronously on customer end.
- Fixed: Chat history is not visible to other admin in case of multiple admins.
Version 2.3.2
- * Added: Compatibility according to marketplace version-5.0.1.
- * Improved: Code according to wpcs.
Version 2.3.0
- * Added: Feature to admin see chat history between seller and buyer.
- * Added: Support for notification sound when message receive for seller and buyer.
Version 2.2.0
- * Added: Support for customers to chat with admin.
- * Added: Feature to customize the chatbox with different styles.
- * Added: Translations for static strings.
Version 2.1.0
- * Added: Integrated SSL configuration in Chat.
- * Fixed: Gravatar mixed content warning.
Version 2.0.0
- * Updated: Using Socket.io for real time chat.
- * Added: Compatibility with latest version of Marketplace.
Version 1.1.0
- * Fixed: Compatibility issues with new version of marketplace.
Version 1.0.0
- Current Version 2.1.0
