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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
The WordPress WooCommerce Marketplace Buyer Seller Chat Plugin is a chat system that allows Marketplace Sellers and Marketplace Buyers to initiate a conversation. Any buyer can initiate a chat with any Seller using this plugin.
Buyers can ask questions about a product that the seller is offering or about upcoming products, and the seller can respond to any questions. WordPress WooCommerce Marketplace Buyer Seller chat is an easy-to-use and adjustable plugin that allows the admin to change the theme of the chat window and users list.
Please Note -
- To use this plugin, you must install the Webkul WooCommerce Multi-Vendor Marketplace extension.
- Socket.IO and Node.js server setup support services will be provided with this plugin.
Highlighted features of Marketplace Buyer Seller Chat for WooCommerce
Buyer Can Chat With Any Seller or Admin
A buyer can go with any seller and admin of the marketplace. He can ask queries related to the product that the seller or admin is selling or any upcoming product information, and the seller and admin can also reply to any buyer about their queries.
Multiple Chat Support
This plugin supports multiple chat sellers. A seller can chat with various buyers and an admin can chat with both buyer and seller simultaneously.
Chat Notifications
A Buyer and the seller will be notified when a new message arrives with the help of sound, an alert on the title bar, and a notification on the chat window head section.
Buyer List For Seller
A list of all the buyers whoever communicates with the seller will be available. He can check the history of chats with the buyers.
Smiley/Emoticon Support
This feature allows buyers and sellers to use smileys/emoticons for interactive communication and adding attachments to messages. The admin sets the size of the file.
Status Change
The Seller and the admin can set their chat status as online, busy, and away.
Chat History
The chat history/conversation between the seller and the customer can be viewed by the admin.
Block the Buyer
The Seller and admin can block the customer to stop the conversation or chat with the Customer.
What is the use of Marketplace Buyer Seller Chat for WooCommerce and why should we use it?
Woocommerce Marketplace Buyer Seller Chat Plugin is a chat system that helps the sellers and the buyer to start the conversation. This chat plugin establishes real-time direct communication between the sellers and the buyers. Any seller can start to chat with the admin.
The buyer can ask queries related to the product that the seller is selling or any upcoming product information, and the sellers can also reply to any buyer about their queries. The sellers can chat with multiple buyers at the same time. A healthy conversation between a buyer and an admin leads to more sales conversions.
Use Case
Communication is one of the most vital components for the sale of any product in the e-commerce industry. A healthy conversation between a buyer and a seller leads to more sales conversions.
The people in e-commerce come from various walks of life. Due to this reason, it becomes essential to add a communication link to the web store.
This extension helps the marketplace sellers and the marketplace buyers to start a conversation. In this plugin, any buyer can start to chat with any seller. The buyer can ask queries related with a product that seller is selling or any upcoming products information, and seller can also reply to any buyer about any queries.
WooCommerce Multi Vendor Chat Plugin Configuration
After successful installation, the admin will configure settings for the chat extension. To configure, the admin will navigate to the configuration settings. Here the admin will have to -
- Enter the Host of the online store
- Enter any available Port number for use
- Click the start/stop button to enable/disable the chat system
- Select to enable https for your website.
- Enter the storefront name that is displayed on the chat window In case of enabling https upload the server private key, certificate key, and ca bundle file.
Customer End Features
This extension allows a whole conversation with the respective seller and admin of a product. The customer whenever reaches any product page will find the chat window for communication purposes.
- Direct chat with the seller and admin starts a conversation right from the product page.
- The customer can send a message when the seller and admin are online or not available for chat.
- A customer can see the seller’s and admin’s responses in the chat window.
- The customer can send the attachment to the seller and admin for better communication.
Seller End features
The sellers will be able to make a response to the customers for their queries regarding the seller’s products.
The Seller can navigate through My Account > Customer chat available to bring out the customer chat list. Here, the seller can
- Click on any buyer’s option to start a chat.
- Send or view the attachments for a better understanding.
- Change their status to online, busy, and away, and can edit their profile.
- Block the Customer to stop the conversation or chat with the Customer.
- View the chat history of the chat conversation by filtering them into the four options last 24 hours, Last 7 days, Last 30 Days, and Forever.
- View all users who have initiated a chat in the buyer's list.
Admin End Features
This extension enables the Admin to respond to seller and customer inquiries or can start a chat with any seller or customer.
This allows the admin to ensure customers get timely and efficient help directly from the admin. Here, the admin can -
- Start the chat with any seller or buyer.
- Send attachments or use smileys/emoticons for interactive chats.
- View the chat history/conversation between the seller and the customer.
- Change their status to online, busy, and away, and can edit their profile.
- Block the Customer to stop the conversation or chat with the customer.
- View the chat history of the chat conversation by filtering them into the four options last 24 hours, Last 7days, Last 30 Days, and Forever
WooCommerce Multi Vendor Chat Plugin Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
You may also check our quality WooCommerce Plugins.
Specifications
Product Version3.0.0
Released9 years ago
CategoryWooCommerce, WooCommerce,
Last UpdatedJuly 22, 2024 (4 months ago)
License Single application
Supported VersionsWordPress 6.x.x WooCommerce 9.x.x
Recent Reviews
Write a reviewExcellent Work by Team Webkul
Posted On -
January 18, 2023
Fast, flexible and available. Great value for money and intuitive task management platform. From there you can comment on the work done day by day and give directions. Recommended!
(Original)
Veloci, flessibili e disponibili. Ottimo rapporto qualita-prezzo e piattaforma intuitiva per la gestione delle task. Da lì si può commentare il lavoro svolto giorno per giorno e dare direzioni. Consigliato!
Excellent product and team
Posted On -
January 13, 2023
Most attractive and effective offer for Multivendors’ chat within available APIs (in terms of value for money).
Very efficient and fast team of developers for customisation requests, always super available and responsive (Even on Christmas on a Sunday.) , flexible with demands, and good work quality. The product works well and suits perfectly our needs, easily customising the necessary functions for our particular request through their Task Management platform, leaving comments and directions when needed.
'm truly satisfied with the work they have done
Posted On -
January 21, 2020
I have contacted WEBKUL since 2018 to help me step a multi vendors marketplace. I'm truly satisfied with the work they have done and are still doing. They use to response quickly to my messages and requests. They are always there to help in case of any technical issues. I really appreciate. I recommend.
Great extensions and support
Posted On -
December 10, 2019
Very useful plugins.
Customer Support
Posted On -
March 18, 2019
Great Team , supported very well , so happy with their support , they even helped me to fix the server side issues .
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Frequently Asked Questions
Can sellers communicate with multiple buyers at the same time?
Merchants on the WooCommerce marketplace can speak with numerous buyers at the same time.
Can the admin see the conversation between the seller and the buyer?
yes, the admin can view the communication between the seller and the customer from the admin panel.
Can the admin and the seller update the chat's status?
Yes, the admin and seller can change the status to Online, Busy, or Away.
Could the seller examine the conversation history timeline?
To view the chat history, a seller can check the timeline as "Last 24 hours," "Last 7-days," "Last 30-days," or "Forever." Initially, it is the "Last 24 hours."
Will the admin be able to see a list of customers who have ever contacted them?
The admin has access to the list of buyers as well as the history of buyer discussions.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
Version 3.0.0
- Added: Message Notification will appear.
- Added: Seller and admin can Block any customer.
- Added: Seller can Add Chat UI on Specific Page by just adding [wkmp_bsc] shortcode.
- Improved: New Admin/ Seller/ Customer Chatting Interface.
- Improved: New Seller Profile Edit Section.
- Improved: Compatible with PDF and CSV file Uploading.
- Improved: Server Start/Stop is now handled with Ajax.
- Improved: Server Status is now handled with Ajax by which Page Loading speed is Improved.
- Improved: Image uploading now supports (jpeg, jpg, png, web) format.
- Fixed: Server Loading Issue. Fixed: Read/Unread message issue on chat access.
Version 2.4.2
- Moved: the settings menu under the Marketplace main menu for easily accessible all marketplace addons from one centralized place.
- Fixed: Notice on the chat history page for deleted users.
- Fixed: Security issues for saving chat data for unintended users.
- Bumped: WordPress and WooCommerce tested up to values of 6.3 and 8.0 respectively.
Version 2.4.1
- Added: Unread message count on seller and admin dashboard.
- Added: Links for settings and docs on plugin listing page.
- Added: Chat to selller option on View Collection page.
- Added: Setting to allow chat with seller even seller is offline.
- Fixed: Issue with starting chat server due to CORS policy.
- Fixed: Issue in creating database tables on activation.
Version 2.4.0
- Added: Compatibility with latest marketplace version greater than 5.2
- Added: Chat to seller option on 'Add Review' page for customer.
- Added: Links in send, received and chat history if message contains a valid URL.
- Updated: Socket.io package to latest version 4.5.1
- Updated: Required at least and tested up to values for WP and WC and Marketplace.
- Fixed: Real time seller chat is not syncing on customer end.
- Fixed: Chat are not appearing synchronously on customer end.
- Fixed: Chat history is not visible to other admin in case of multiple admins.
Version 2.3.2
- * Added: Compatibility according to marketplace version-5.0.1.
- * Improved: Code according to wpcs.
Version 2.3.0
- * Added: Feature to admin see chat history between seller and buyer.
- * Added: Support for notification sound when message receive for seller and buyer.
Version 2.2.0
- * Added: Support for customers to chat with admin.
- * Added: Feature to customize the chatbox with different styles.
- * Added: Translations for static strings.
Version 2.1.0
- * Added: Integrated SSL configuration in Chat.
- * Fixed: Gravatar mixed content warning.
Version 2.0.0
- * Updated: Using Socket.io for real time chat.
- * Added: Compatibility with latest version of Marketplace.
Version 1.1.0
- * Fixed: Compatibility issues with new version of marketplace.
Version 1.0.0
- Current Version 2.1.0
