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    CS-Cart WhatsApp Chat Support

    By using the CS-Cart WhatsApp Chat extension, the store owners can provide WhatsApp chat support to their customers who are browsing their store.

    • Customers can connect on WhatsApp support from any page.

    • Multiple support agents can be created by the admin.

    • Set the display message associated with the WhatsApp button.

    CS-Cart WhatsApp Chat Support CS-Cart WhatsApp Chat Support CS-Cart WhatsApp Chat Support CS-Cart WhatsApp Chat Support CS-Cart WhatsApp Chat Support CS-Cart WhatsApp Chat Support
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    • Description
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    CS-Cart WhatsApp Chat Support-CS-Cart Whatsaap Chat Support allows the store owner to provide instant support to the customers who are visiting a store. The store owner can increase their sales as they are now directly connected with the customer to resolve their query and provide them with hassle-free purchases from the store.

    Now, the customers may communicate directly with the store agent and won't have to worry about missing any messages. Additionally, the admin will have a feature to configure the details such as the messages associated with the WhatsApp support button, and the button titles.

    CS-Cart WhatsApp Chat Support

    Highlighted Features

     Easy Process for Enquiry

    Customers can quickly enquire about any product information over the WhatsApp app or web.

     WhatsApp Chat Available Everywhere On Storefront

    Customer engagement is increased via WhatsApp-based connectivity from various pages and areas of the web store.

     Chat With Multiple Agents

    The admin can create multiple agents to allow customers to chat with any available agent on WhatsApp.

     Guest Users Can Ask Presale Queries

    The customers as well as guests can communicate to the support agent to clear doubt.

    Why Need WhatsApp for CS-Cart?

    The WhatsApp Chat Support Add-on helps the admin to enable the chat support feature on the store. If customers are looking for instant support in a web store then they mostly prefer a platform with which they are familiar and remain connected for further queries. It helps the customers to connect with the support agent for resolving their doubts. It is also beneficial to the admin as the admin is able to provide quick support to their store customers.

    WhatsApp Chat Window Customization

    The store owner can configure it as per their store requirement.

    • The admin can add a default message which will be displayed as a welcome message over chat support.
    • The admin can set the chat button colour as per their store theme.
    • The button text can also be set by the admin.
    • The admin can align the button as bottom right-left.
    Chat Window Customization

    Multiple Support Agents

    Most of the customers did not wait for a mail revert for their inquiry solution instead of this, they are looking for instant support.

    • The admin can increase their customer base by providing them with the instant solution for their problem
    • The customers can clear out their doubts instantly before making any purchase which reduces the chances of product refund requests.
    • It helps to save the time of both the customer as well as the store owner.
    • The store owner can have direct leads over the chat for their sales team.
    Multiple Support Agents

    Display CS-Cart WhatsApp Icon

    The customer will be sent to the WhatsApp Chat Window after clicking and scanning the WhatsApp QR code.

    • The support agent will be able to communicate with the customer directly over the chat.
    • The chat window will open up to chat with the support agent.
    • The customer will get the default text message as pre-set by the admin.
    • The customer can inquire or ask any question about any particular product.
    Display CS-Cart WhatsApp Icon

    CS-Cart WhatsApp Chat Support Features -

    • Well integrated with CS-Cart, CS-Cart Multivendor, CS-Cart Multivendor-Plus, CS-Cart Multivendor Ultimate.
    • Option available for the admin to configure layout settings for the chat support window.
    • Multiple chat support agents can be created.
    • The title and description for the chat support window can be configured by the admin.
    • The option available for the admin to choose the image icon of the support team member, which will be shown on the chat support window.
    • A welcome message can be entered that can be seen at the chat support window.
    • The admin can enter the initial message which will be sent to the customer after scanning the whatsApp QR code.
    • The admin can create multiple agents for each storefront.
    • The store owner can assign single agents to all storefronts.

     CS-Cart WhatsApp Chat Support- Support

    For any query or issue please create a support ticket here

    You may also check our other top-quality CS-Cart Plugins.


    Product Version1.0
    Released3 years ago
    Last UpdatedMay 31, 2024 (19 days ago)
    Supported Versions1.1.1  4.12.x  CS-Cart  4.11.x  4.12.x  4.13.x  4.14.x  CS-Cart Multivendor  4.11.x  4.13.x  4.14.x  
    Rating 5.0
    based on 1 reviews

    Recent Reviews

    Write a review

    Qualified Add-on supplier with Strong Technical Team

    Posted On - June 4, 2021

    Good Quality products, dedicated team and good communications skills.
    Your available different solutions (add-on's) across cs-cart platform encourages the use of your product.
    I can say technically the team is very qualified to resolve any existing issues between the webkul product and the platform (in my case cs-cart) and that is the most important, they didn't give up on a technical issue I had with one of their add-ons until it was resolved.
    My two recommendation
    1- Stay as you are and don't change cuz customers can change
    2- This is purely business not technical which is your product cost and services are not competitive with the market so dont make this an excuse for a customer to change, hold tight to us (your customers) and dont let us start looking somewhere else

    Frequently Asked Questions

     Do guest users also able to get chat support?
    Yes, the guest users can also interact with the support agent over the chat same as registered users.
      Can the admin able to customize the button as per their requirement?
    Yes, the admin can configure the chat button text, colour, and display text as per their requirement.
     Does this WhatsApp Chat require any APIs?
    No, it uses the functionality of WhatsApp Web, so there is no requirement of any type of APIs for the same.
     Can the admin set button alignment to be displayed on the store?
    Yes, the admin can set the chat button alignment as the bottom right or left.
     How many agents can the admin add?
    The admin can create as many agents as needed.

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    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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