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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
CS-Cart WhatsApp Chat Support adds a WhatsApp chat button to your store. Customers can quickly contact your support team from any storefront page. Store owners can create multiple support agents for different storefronts. Customers can choose an agent and start a direct WhatsApp chat easily.
This module lets you customize the WhatsApp popup, support button, welcome text, and chat colors to match your store design. Admins can set support timings for each agent. Customers can see available support hours before starting the chat.
This WhatsApp support extension helps stores handle product questions, order help, and customer queries faster through WhatsApp chat support. CS-Cart WhatsApp Chat Support works with CS-Cart Multi-Vendor and supports storefront-wise customer support management.
Additionally, try CS-Cart Frequently Asked Questions to display common questions and answers on product pages, category pages, and other store pages. It helps customers get quick answers and reduces support requests.
Highlighted Features
Easy Process for Enquiry
Customers can quickly enquire about any product information over the WhatsApp app or web.
WhatsApp Chat Available Everywhere On Storefront
Customer engagement is increased via WhatsApp-based connectivity from various pages and areas of the web store.
Chat With Multiple Agents
The admin can create multiple agents to allow customers to chat with any available agent on WhatsApp.
Guest Users Can Ask Presale Queries
The customers as well as guests can communicate to the support agent to clear doubt.
Why Do We Need CS-Cart WhatsApp Chat Support?
Many customers leave a store when they cannot get quick answers. CS-Cart does not provide direct WhatsApp customer support by default. This add-on helps customers chat with your support team on WhatsApp from any store page. It makes product inquiries and order support faster and easier.
Store owners can manage multiple support agents, storefront support, and customer chats from one place. This helps improve customer trust and increase conversions.
Along with this, try CS-Cart Extended Comments And Reviews to show ratings and reviews on product, category, vendor, and testimonial pages. It helps build customer trust and increase engagement.
Use Cases of CS-Cart WhatsApp Chat Support
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Clothing Store Help
Customers can ask about size and stock quickly.
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Grocery Order Support
Buyers can check delivery and order status easily.
-
Electronics Store Chat
Customers can ask product questions before buying.
-
Multi-Vendor Support
Different agents can manage store support chats.
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Mobile Shopping Help
Mobile users can contact support on WhatsApp.
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Furniture Order Help
Customers can discuss custom orders easily.
WhatsApp Chat Support Settings
This section allows the admin to configure WhatsApp chat support settings from the backend.
- Configure admin WhatsApp number
- Set default WhatsApp chat messages
- Enable or disable admin number visibility
- Show or hide support agent timing
- Configure WhatsApp support button alignment
Add WhatsApp Support Agent
This section allows the admin to create and manage WhatsApp support agents easily.
- Assign support agents to storefronts
- Configure support agent contact number
- Set support agent availability timing
- Add short description for support agents
Frontend WhatsApp Support Popup
Customers can view all available WhatsApp support agents from the storefront popup.
- Display multiple support agents on storefront
- Show support agent contact details easily
- Display support agent availability timing
- Create multiple support agents for customers
WhatsApp Chat with Support Agent
Customers can directly communicate with support agents through WhatsApp for instant assistance.
- Provide real-time customer communication through WhatsApp
- Allow customers to ask product-related queries easily
- Help customers get quick responses from support agents
- Improve customer engagement through direct communication
CS-Cart WhatsApp Chat Support Features -
- Well integrated with CS-Cart, CS-Cart Multivendor, CS-Cart Multivendor-Plus, CS-Cart Multivendor Ultimate.
- Option available for the admin to configure layout settings for the chat support window.
- Multiple chat support agents can be created.
- The title and description for the chat support window can be configured by the admin.
- The option available for the admin to choose the image icon of the support team member, which will be shown on the chat support window.
- A welcome message can be entered that can be seen at the chat support window.
- The admin can enter the initial message which will be sent to the customer after scanning the whatsApp QR code.
- The admin can create multiple agents for each storefront.
- The store owner can assign single agents to all storefronts.
CS-Cart WhatsApp Chat Support- Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality CS-Cart Plugins.
Specifications
Product Version3.2
Released5 years ago
CategoryCS-Cart, Customer Experience,
Last UpdatedJune 16, 2026 (17 days ago)
License Single application
Supported VersionsCS-Cart CS-Cart Multivendor 4.14.x 4.15.x 4.16.x 4.17.x 4.18.x 4.19.x 4.20.x
Recent Reviews
Write a reviewQualified Add-on supplier with Strong Technical Team
Posted On -
June 4, 2021
Good Quality products, dedicated team and good communications skills.
Your available different solutions (add-on's) across cs-cart platform encourages the use of your product.
I can say technically the team is very qualified to resolve any existing issues between the webkul product and the platform (in my case cs-cart) and that is the most important, they didn't give up on a technical issue I had with one of their add-ons until it was resolved.
My two recommendation
1- Stay as you are and don't change cuz customers can change
2- This is purely business not technical which is your product cost and services are not competitive with the market so dont make this an excuse for a customer to change, hold tight to us (your customers) and dont let us start looking somewhere else
Frequently Asked Questions
Can guest users also connect with support agents?
Yes, guest users can also connect with support agents through WhatsApp and communicate the same way as registered customers.
Can the admin customize the WhatsApp support button?
Yes, the admin can customize the support button text, welcome messages, colors, and popup appearance easily.
Does this add-on require any WhatsApp API integration?
No, the add-on uses WhatsApp Web functionality, so there is no need to configure any external WhatsApp APIs.
Can the admin manage the WhatsApp button alignment?
Yes, the admin can configure the WhatsApp support button alignment as bottom left or bottom right easily.
Can the admin create multiple support agents?
Yes, the admin can create and manage multiple WhatsApp support agents according to business support requirements.
Can customers connect with multiple support agents?
Yes, customers can view all available support agents and directly start WhatsApp chat with any preferred agent.
Can the admin configure support agent availability timing?
Yes, the admin can configure support agent availability timing to display agent working hours on storefront.
Does the add-on support Multi-Vendor stores?
Yes, the add-on supports CS-Cart and Multi-Vendor platforms with storefront-wise support agent management.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- - Feature Add (+)
- - Feature remove (-)
- - Bug Fixed (!)
- - Modification (*)
Version 3.2
- * Updated License manager.
Version 3.1
- ! Fixed issue with multiple agent deletion.
- ! Fixed duplicate agent creation issue.
- ! Fixed cart page related issue.
- + Added validation to agent phone number.
- * Converted addon from Schema 3.0 to Schema 4.0.
Version 3.0
- ! Welcome Text Values Not Showing Proper in frontend.
- * If there is no agent added, then WhatsApp should not be open.
- * Agent's Time View fields should not be saved when the same time is given.
Version 2.0
- + Create multiple agents for each storefront.
- + Assign single agent to all storefronts.
- + The admin can create multiple chat support agents and provide them specific available time-period.
Version 1.0
- + Layout settings for the chat support window will be configured by the admin.
- + Multiple chat support agents can be created.
- + The title and description for the chat support window can be configured by the admin.
- + The admin can choose the image of the support team member for the chat support window.
- + A welcome message can be entered and will be seen at the chat support window.
- + The admin can enter the initial message which will be sent to the customer after scanning the QR code.
