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    Odoo Return Merchandise Authorization (RMA)

    Odoo Return Merchandise Authorization (RMA) helps customers to return or exchange products. Each return gets a unique return code for easy tracking.



    • This module helps customers to return and exchange the product.

    • Admins can set return stages in Odoo for easy return management.

    • Customers and admin receive an email when the stage changes.

    • Admin can also generate RMA requests via Odoo backend.

    • Return requests can be created directly from the website.

    • Website also allows customers to track the status of their return requests.

    • Customers can discuss return requests directly on the website.


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    Odoo Return Merchandise Authorization (RMA) helps manage product returns and exchanges. It tracks each return with a unique return code.

    Customers can create a return request for either a single product or multiple products in bulk. They can specify the quantity, select a reason for the return, and add any remarks as needed.

    With Odoo Return Merchandise Authorization (RMA), the admin can also create an RMA request via the Odoo backend and check all the return requests in the return tab. Customers and admin receive email updates when the stage of the request changes. It keeps them informed about the return process.

     Odoo Return Merchandise Authorization (RMA)

    Why do we need Odoo Return Merchandise Authorization (RMA)?

    For instance, suppose a user buys a pair of shoes from an online store using Odoo. When they arrive, the user realizes they are the wrong size. So, they can log in to their account on website and submit a return request.

    This feature helps businesses track and manage return requests in Odoo, ensuring a better customer and admin experience.

    Highlighted Features of Odoo Return Merchandise Authorization (RMA)

      Easy Return Requests

    Customers can easily request returns or exchanges from their website accounts without needing to contact support.

      Easy Product Selection

    Customers get a pop-up with a drop-down menu to select the return reason, choose the quantity, and add remarks.

      Manage Return Stages

    Admins can create and manage return stages to handle requests efficiently and it will get updated to the customers.

      Guest Return Requests

    A public user can request returns or exchanges by providing their order details, making the process smooth for everyone.

      Partial Returns and Exchanges

    Customers can return or exchange specific items from an order, even if the order is only partially shipped.

      Direct Communication

    Admins and customers can send messages to each other. It helps make return process faster and updates quickly.

      Return Requests

    Customers can request returns or exchanges for multiple products in one request. They can create a single or bulk return request.

      Refund Invoice

    An invoice is created for refunds on returned products, making the transaction clear and easy to track.

    Flexible Return Options

      In Odoo Return Merchandise Authorization (RMA), customers have a choice to return either a single product or multiple products together as needed.

    • Customers can request a return for one product or multiple items in a single request.
    • They can manage their return choices directly from their website account.
    • A streamlined process ensures quick and hassle-free returns and exchanges.
    • Enhances user experience by providing more control over return requests.
    Flexible Return Options

    Return Request Pop-Up

    In this module, customers will see a pop-up with a drop-down when starting a return request. It makes the return process easier and more interactive.

    • Customers can choose how many items they want to return using a dropdown menu.
    • They can also add remarks to explain why they are returning the product.
    • This feature helps make the return process clear and smooth with detailed options.
    • Customers can submit complete return requests without extra communication.
    Return Request Pop-Up

    RMA Management From Backend

    In this module, the admin can create an RMA request from the backend. The admin has full control over return requests and can track all RMA records easily.

    • Admin can raise RMA requests directly from the sale order.
    • Return can be raised per product within the sale order.
    • Admin can also view RMA records through the sales order.
     RMA Management From Backend

    Return Stages management

    Admins can easily manage returns and exchanges in Odoo by setting up different stages. These stages help track orders efficiently and keep both admin and customers informed.

    • Create and manage return and exchange stages directly in Odoo.
    • Customers and admins receive email notifications when a stage changes.
    • Customers can track their return status by stages.
    • For exchanges, a new delivery is created, which the admin can validate.
     Return Stages management

    Odoo Return Merchandise Authorization (RMA)

    Webkul's dedicated support provides you with the customizations and troubleshooting solutions for Odoo Return Merchandise Authorization (RMA).

    For any query or issue please CREATE A TICKET HERE. Also, check our extensive range of Odoo Apps.

    Specifications

    Product Version1.0.0
    Released9 years ago
    Last UpdatedMarch 3, 2025 (1 month ago)
    Supported VersionsOdoo  9.x  10.x  11.x  12.x  13.x  14.x  15.x  16.x  17.x  18.x  
    Rating 5.0
    based on 1 reviews

    Recent Reviews

    Write a review

    RMA

    Posted On - February 15, 2018

    it is v.good addons and help full for custmer

    Frequently Asked Questions

      Can I track the progress of a return request in Odoo Return Merchandise Authorization (RMA)?
    Yes, Odoo Return Merchandise Authorization (RMA) helps you see the status of each return request and track its progress for both the customer and admin.
      Can non-registered customers submit a return or exchange request?
    Yes, customers without an account can still return or exchange products by providing their order details.
      Can I return or exchange individual items from a partially shipped order?
    Yes, even if only part of the order has been shipped, customers can still return or exchange single items.
     Can I manage the return stages in Odoo RMA?
    Yes, admins can create stages like 'Created,' 'Completed,' or 'Rejected' and much more to organize and track returns.
     Why can't I see the return tab in Odoo RMA?
    The return tab becomes visible when the delivery is validated. Once the order is delivered, you can access the return tab.

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