Odoo Return Merchandise Authorization (RMA)

In Odoo Return Merchandise Authorization (RMA), customers have a choice to return either a single product or multiple products together as needed.

• Customers can request a return for one product or multiple items in a single request.
• They can manage their return choices directly from their website account.
• A streamlined process ensures quick and hassle-free returns and exchanges.
• Enhances user experience by providing more control over return requests.

In this module, customers will see a pop-up with a drop-down when starting a return request. It makes the return process easier and more interactive.

• Customers can choose how many items they want to return using a dropdown menu.
• They can also add remarks to explain why they are returning the product.
• This feature helps make the return process clear and smooth with detailed options.
• Customers can submit complete return requests without extra communication.

In this module, the admin can create an RMA request from the backend. The admin has full control over return requests and can track all RMA records easily.

• Admin can raise RMA requests directly from the sale order.
• Return can be raised per product within the sale order.
• Admin can also view RMA records through the sales order.

Admins can easily manage returns and exchanges in Odoo by setting up different stages. These stages help track orders efficiently and keep both admin and customers informed.

• Create and manage return and exchange stages directly in Odoo.
• Customers and admins receive email notifications when a stage changes.
• Customers can track their return status by stages.
• For exchanges, a new delivery is created, which the admin can validate.