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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Prestashop Helpdesk - Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.
Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents. Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.
Note : Prestashop Helpdesk module is MultiShop Compatible and GDPR compliant.
Prestashop Helpdesk Features -
- Allow customers to create tickets.
- Allow vistors to create ticket without the need of creating an account.
- Customers can upload attachments while creating a ticket.
- Add multiple support agents and assign tickets to them.
- Grant access rights of helpdesk to support agents.
- Enable, disable, edit or delete agents.
- Add support groups and assign agents to them.
- Enable, disable, edit or delete groups.
- Add multiple query types and assign them to support groups.
- Enable, disable, edit or delete query types.
- Add multiple custom ticket statuses and map them to one another.
- Add priorities and set them on a ticket.
- View a list of all the tickets created by customers from the back office.
- Search for the tickets using global filters i.e. ticket number, customer, and query type.
- Admin can also search the tickets locally.
- Create tickets on behalf of customers.
- Agent/Admin can add an internal note to save vital information regarding ticket.
- Admin/agent can delete the ticket or mark it as spam.
- Admin can forward a ticket to the agent.
- Add predefined messages and send them to customers on a ticket.
- Enable, disable, edit or delete predefined messages.
- Send email to customer when a new ticket is created or ticket status is updated to closed or resolved.
- Email to agents when a new ticket is created or customer replies on a ticket.
- Allow visitors/customer to create ticket from contact us page.
- Customers can also create ticket from order details page.
- Add Google reCAPTCHA on create/reply ticket form for validation.
- Set the text and background color of helpdesk page title.
Note: Except for super admin, all profiles can be assigned as an agent because they have limited access to the shop.
What does this module do?
Are you drowning in customer emails? Are you struggling to keep up your customers’ needs? All things considered, the module helps you manage your customer service. The customers can without much of a stretch raise tickets related to the presale, support, post-sale, so on related queries. Here is the structure that the customer needs to take care of so as to raise a ticket.
- First name
- Last name
- Query Type
- Order Reference
- Attachment
- Subject
- Message
For what reason do you Need Help Desk Software?
Customers’ these days preferably prefer to discover the response to the issue rapidly. They truly dont like waiting on calls or hanging tight for an answer on their sent email from support team. This module helps you to efficiently deal with the issues and requests raised by their customers via ticket management. All the tickets raised by the customers can be seen by the administrator in the back office status wise for example Tickets which are open will fall under Open Status and the tickets which are settled can be seen under Resolved Status and so on.
Apply Filters to your tickets.
There comes a situation when you have a long list of customer queries with you. At that point of time, it ends up hard for the administrator to search for a specific customer ticket. So, this module gives you an option to filter the tickets globally.
Admin Messaging Interface.
- You can view the ticket details on the top.
- You can view the customers’ attached file.
- You can answer to the ticket.
- You can add any attachment to it (if any), and
- Simply, click on Save.
Customers’ Messaging interface.
- Customer can view all the created ticket in his My Account section.
- Customer can click on the ticket to view the support teams’ reply and can further take conversation ahead from that point.
Create Your Own Query Types.
In the back end admin can create the query types. A customer can choose any one query type which is related to his query.
Manage Tickets by creating Agents.
- You can create the agents and assign every agent to a particular group.
- Each group will be associated with a Query Type. Any customer ticket with that Query Type will be handled by the agents of that group.
Note: Before creating agents, admin has to create a profile on Prestashop
UVdesk : Cloud-based helpdesk system
Webkul is proud to announce our cloud-based helpdesk system "UVdesk". UVdesk is super handy to use with tons of features like ticket generation via email, knowledge-base, online form builder, automatic actions or workflow, reports, customizations and much more.
Prestashop Helpdesk Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality PrestaShop Modules.
Specifications
Product Version6.0.0
Released8 years ago
CategoryPrestaShop,
Last UpdatedJanuary 2, 2025 (3 months ago)
License Single application
Supported VersionsPrestaShop 1.7.x.x 8.x.x
Recent Reviews
Write a reviewGreat module
Posted On -
January 30, 2025
Great module
The module is really helpful.
Posted On -
December 31, 2024
The devs did a customized modification for us that was just what we asked. They were happy to help and evaluate our needs and prepare a budget accordingly. Also communication was clear and quick.
Excellent module.
Posted On -
September 19, 2023
Excellent module.
el modulo es una pasada
Posted On -
February 2, 2021
excelente resulviendo mis problemas, el modulo es una pasada
Excellent
Posted On -
April 21, 2020
Excellent
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Frequently Asked Questions
Is this module multishop compatible?
Yes, this module is multishop compatible.
Can a guest create a ticket?
Yes, the guest users also can create the tickets if the admin has enabled the option “Allow visitors to create tickets”.
Can we create a custom ticket status?
Yes, the admin can create custom ticket statuses and also map them with any ticket status.
Can we mark the customer as spam?
Yes, the admin/agent can mark the user and message.
Do my customers need to log in again to read replies and send messages?
The customers don’t need to login into the front office they can read and reply to the ticket directly from the email.
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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
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