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Prestashop Helpdesk

Prestashop 1.7 Compatible

Prestashop Helpdesk

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Prestashop Helpdesk : Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Prestashop Helpdesk Version 4.2.0 and above for PS 1.7.x.x is GDPR compliant Prestashop Helpdesk Version 1.2.0 and above for PS 1.6.x.x is GDPR compliant
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Description

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Prestashop Helpdesk - Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents. Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.

Prestashop Helpdesk Features -

  • Allows customers to contact the store admin regarding their queries.
  • Allow/disallow visitors to create the tickets.
  • Email notification to the customers on creation of new tickets and change of ticket status.
  • Validate the user by displaying reCAPTCHA on ticket form.
  • Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
  • Create new tickets on behalf of the customers.
  • Create multiple agents and assign them to multiple groups.
  • Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
  • Improve customer service on your store.
  • Providing quick support will help you in building strong relationship with your customers.

What does this module do?

Are you drowning in customer emails? Are you struggling to keep up your customers’ needs? All things considered, the module helps you manage your customer service. The customers can without much of a stretch raise tickets related to the presale, support, post-sale, so on related queries. Here is the structure that the customer needs to take care of so as to raise a ticket.

  • First name
  • Last name
  • email
  • Query Type
  • Order Reference
  • Attachment
  • Subject
  • Message

For what reason do you Need Help Desk Software?

Customers’ these days preferably prefer to discover the response to the issue rapidly. They truly dont like waiting on calls or hanging tight for an answer on their sent email from support team. This module helps you to efficiently deal with the issues and requests raised by their customers via ticket management. All the tickets raised by the customers can be seen by the administrator in the back office status wise for example Tickets which are open will fall under Open Status and the tickets which are settled can be seen under Resolved Status and so on.

Apply Filters to your tickets.

There comes a situation when you have a long list of customer queries with you. At that point of time, it ends up hard for the administrator to search for a specific customer ticket. So, this module gives you an option to filter the tickets globally.

Admin Messaging Interface.

  • You can view the ticket details on the top.
  • You can view the customers’ attached file.
  • You can answer to the ticket.
  • You can add any attachment to it (if any), and
  • Simply, click on Save.

Customers’ Messaging interface.

  • Customer can view all the created ticket in his My Account section.
  • Customer can click on the ticket to view the support teams’ reply and can further take conversation ahead from that point.

Create Your Own Query Types.

In the back end admin can create the query types. A customer can choose any one query type which is related to his query.

Manage Tickets by creating Agents.

    • You can create the agents and assign every agent to a particular group.
    • Each group will be associated with a Query Type. Any customer ticket with that Query Type will be handled by the agents of that group.

Note: Before creating agents, admin has to create a profile on Prestashop

UVdesk : Cloud-based helpdesk system

Webkul is proud to announce our cloud-based helpdesk system "UVdesk". UVdesk is super handy to use with tons of features like ticket generation via email, knowledge-base, online form builder, automatic actions or workflow, reports, customizations and much more.

Prestashop Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

Reviews

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D
Dragonbox
Posted On - February 7, 2017
www.dragonbox.de/en/ (Germany)
I would recommend this product.
Great customer support from the manufacturer.

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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
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  • 1 Core Processor
  • 30 GB Hard Disk
  • DB with 1 GB RAM and 1 Core Processor
(Server Configuration may vary as per application requirements.)
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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