Prestashop Helpdesk - Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.
Using this module admin can create groups, agents and can assign different type of queries accordingly to the groups or agents. Once the ticket is generated by visitor/buyer, then the ticket based on type of query can be seen by the associated groups or agents . Admin can store all the data i.e. Help tickets, customer information, order information in one convenient location.
Prestashop Helpdesk Features -
- Improve the customer service on store.
- Separate menu to create tickets.
- Guests as well as register customers can raise tickets.
- Admin has to create agents for the help desk system.
- Admin has to create groups and assign agents to them.
- Admin can map the ticket status.
- Admin can create query types and assign them to created groups.
- Agents assigned in a group will have access to the tickets based on the query type.
- Agents can also create tickets.
- Agents can update the status of ticket anytime.
- Agents can forward the ticket to any other agent.
- Agent can post the internal note in the ticket.
- Agent can delete the ticket.
- Based on the configuration agent can receive the mails on different events.
- Admin can change the page title background and text color.
- Admin can specify the type of attachment which can be attached with the tickets.
- Admin can enable/disable SEO friendly URL and can even provide suffix for URLs.
- Agents can filter tickets globally on the system based on ticket number, customer or query type.
- Agent can search the ticket locally in the selected status.
UVdesk : Cloud-based helpdesk system
Webkul is proud to announce our cloud-based helpdesk system "UVdesk". UVdesk is super handy to use with tons of features like ticket generation via email, knowledge-base, online form builder, automatic actions or workflow, reports, customizations and much more.
Prestashop Helpdesk Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
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