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      1.6.x.x​, 1.7.x.x​

      Prestashop RMA

      Prestashop RMA : Prestashop return merchandise authorization module provides seamless process to customers to return their products to store and get the refund or replacement or repairment for the return made. This module help admin to keep track of the return request made by the customer and help to retain customers.

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      Prestashop RMA - Prestashop RMA module provides a seamless process for customers to return their products to store and get a refund or replacement or repairment for the return made. The store admin can manage all the RMA requests placed by the customers from the backend. Detailed statistics on RMA requests for refund, replacement, and repair helps the store admin build strategy to reduce returns on the store. Hassle free returns process helps the store admin in retaining the existing customers and attracting potential customers to the store as well.

      Prestashop RMA Features -

      • Configure the order status(es) on which RMA requests can be placed.
      • The store admin can enable/disable the product pickup facility.
      • Email to admin on the RMA request generation by the customer.
      • An inbuilt conversation system through which both admin and customers can communicate with each other.
      • Email notification to admin for every message sent by the customer.
      • Select a separate email id for receiving RMA request emails.
      • The store admin can select the return address where customer needs to send the package in case pickup facility has been disabled.
      • The store admin can add and manage RMA status and the return reasons.
      • Select the category(ies) for which the return reason will be applicable.
      • Add and manage RMA policies for refund, replacement, and repairment.
      • Select the specific category(ies) and product(s) on which the RMA policy will be applicable.
      • Admin can refund for the product amount and shipping amount partially or in full.
      • With restock products quantity feature, admin can return the product(s) quantity to the store for which RMA request has been placed.
      • Admin can view the conversation history between it and customer from the backend.
      • The store admin can add the notes regarding RMA requests for its own reference.
      • A separate panel for admin from where it can view the total number of RMA requests placed products wise and customer wise.
      • Allows customers to request for the refund, replacement, and repairment for the products purchased within a limited period of time.
      • A message to the customer whenever admin updates the RMA status.
      • Customers can view current RMA state, RMA status, and product details for which RMA request has been created at the front end.
      • Email notification to the customers for every message sent by admin.
      • Email notification to the customer whenever the status of RMA request changes.
      • Customers can view the list of products for which they have placed an RMA request.
      • Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.

      Provides assurance to your customers

      Returns play a significant role when it comes to gaining confidence of the customers. According to a survey, most online shoppers will check return policy before buying anything online. So, by providing hassle free returns process not only helps you with customer retention but also attracting potential customers to the store as well.

      configuration

      Add RMA status, return reasons, and RMA Policy

      Prestashop RMA allows the store admin to add multiple RMA statuses and reasons. Admin can add return reasons for specific categories. The RMA status and return reasons created by admin will be displayed to the customer while raising the RMA requests at the front end. Admin can create own RMA policies for the return, refund, and exchange with ease. RMA policy can be created for specific categories and products.

      configuration

      Separate Panel for the Customers

      A separate panel is provided for the customers from where they can request for RMA, view current state of RMA, and details of product(s) for which they have raised RMA request. With an inbuilt conversation system, customers can directly communicate with the store admin and get all their queries resolved regarding RMA.

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      Detailed Statistical Analysis

      In the back office, admin can view the number of refund, replacement, and repair requests placed by the customers. Admin can also view the products for which RMA requests have been raised. These stats will help the store admin in analyzing the RMA requests and the return reasons and he can prepare the strategy for minimizing the returns.

      configuration

      Guest RMA

      Prestashop RMA also allows guest customers to raise RMA requests for the orders placed. Guest customer can raise the RMA request just by entering the order reference and email id.

      stickynotes

      Prestashop RMA Support -

      For any query or issue please create a support ticket here http://webkul.uvdesk.com

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