Prestashop RMA

Prestashop RMA Features -

• Configure the order status(es) on which customers can raise RMA requests.
• Customers can choose “drop at store” or “pickup” option while creating an RMA request.
• Email to admin on the RMA request generation by the customer.
• An inbuilt conversation system through which both admin and customers can communicate with each other.
• Email notification to admin for every message sent by the customer.
• Select a separate email id for receiving RMA request emails.
• The store admin can also select the return address where customer needs to send the package in case pickup facility is disable.
• The store admin can add and manage RMA status and the return reasons.
• Add dynamic email content for each RMA status.
• Create multiple return types like return, replace, repair, etc and associate them with return reasons and policies.
• Show employee name who has updated the RMA status.
• Select the categories for which the return reason will be applicable.
• Add and manage RMA policies for refund, replacement, and repair.
• Select the specific categories and product(s) on which the RMA policy will be applicable.
• Assign policy to the specific order from the back office.
• Admin can refund for the product amount and shipping amount partially or in full.
• Admin can refund the amount into the customer’s wallet.
• With restock products quantity feature, admin can return the product quantity to the store for which customers place RMA request.
• Admin can view the conversation history between it and customer from the backend.
• The store admin can add the notes regarding RMA requests for its own reference.
• A separate panel for admin from where it can view the total number of RMA requests placed products wise and customer wise.
• Allows customers to request for the refund, replacement, and repair for the products purchased within a limited period of time.
• A message to the customer whenever admin updates the RMA status.
• Customers can view current RMA state, RMA status, and product details for which they create RMA requests.
• Upon RMA request approval, both the admin and customer can download return PDF containing the request details.
• Email notification to the customers for every message sent by admin.
• Email notification to the customer whenever the status of RMA request changes.
• Customers can view the list of products for which they have placed an RMA request.
• Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.

Prestashop RMA Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

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