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Description
Details
Shopify Ask A Question - Now customers can ask questions from you about the product even before purchasing the product. Shopify Ask A Question app let buyers ask questions or any query related to the product and the Admin/Merchant will reply back with an appropriate solution ; thus making the shopping experience hassle free,reliable and trustworthy.When Merchant resolves the query of customer by answering the same,he builds strong trust and brand loyalty . This app also lets Customer & Merchant both to view the conversation history from their respective ends .
Shopify Ask A Question Features -
- Ask questions related to the product .
- Merchant can view conversation history from back end .
- Customer can view conversation history from their account.
- Customers experiencing hassle free,reliable and trustworthy shopping.
- Merchant can configure the mail subject and mail content from email configuration.
- Admin can customize form labels as per the requirement.
Admin Configuration -
Once the app is installed by the admin, then its configuration setting will be controlled by Admin which includes three divisions mentioned below :
- General Configuration : The domain name or Shops URL along with email id of the Admin/Store Owner on which admin wants to receive the mails and shop logo is configured here by Admin in general configuration.
- Label Configuration : Admin configures the application settings as per the requirements like setting up the ‘Ask Button Content’ or ‘Name Label and many more for the product description page .
- Mail Configuration : Admin configures the mail configuration as per the requirements like entering the subject of the mail,entering the content of mail,sending reply to the customer or saving it for later.
History -
Asked Questions -
- The merchant can view the history of all the questions asked by the customer regarding any product on the store by viewing Asked Questions.
- This section gives the idea about the most asked questions and other frequent product related queries pre & post purchase of the product to the merchant.
New Questions -
- The Admin will get to know about the new questions asked from the new question section at the right hand side of the app.
- The number of new questions asked will also get displayed on the NEW QUESTION Button itself,which will make the admin immediately aware about the new questions from the customers .
Front End View -
Once is the app is installed and configured.
- The “ASK A QUESTION” button will reflect at your store for every product.
- And when the customer /buyer will click on ask a question button, a new window to enter the credentials will popup in front of the customer to enter the name ,query/description and email address .
Shopify Ask A Question Demo Links -
FrontEnd Demo : https://shopify-askme.myshopify.com/products/flower-2
- Username : demo@webkul.com
- Password : demowebkul
BackEnd Demo : https://shopify-askme.myshopify.com/admin
- Username : johndoe@webkul.com
- Password : demowebkul
Shopify Ask A Question Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
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