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UVDesk- CS-Cart Free Helpdesk Ticket System

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UVDesk- CS-Cart Free Helpdesk Ticket System : UVdesk – CS-Cart Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.
Please Note - Only root admin or agent can view ticket on Back end. Here, Admin refers to Root Admin.

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Description

Details

UVdesk – CS-Cart Free Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.

A ticketing system keeps the Records of previous communications with each customer. This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.

Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.

Now you can integrate UVdesk help-desk cloud Support service with your CS-Cart.

  UVDesk- CS-Cart Free Helpdesk Ticket System Features -

  • Integrate UVdesk Helpdesk System with your CS-Cart Store
  • An easy & effective interaction between Admin and Buyers.
  • A well-managed helpdesk system for your CS-Cart site
  • Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account)
  • Store visitors or registered users can raise ticket relating to any concern/issue/ inquiry.
  • Guest customers get registered automatically after raising the ticket.
  • Customers can manage their tickets from the frontend.
  • Store admin can manage all the tickets from the CS-Cart admin panel.
  • Admin can reply to those tickets created by the buyer.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Agent can create or delete or manage the tickets from CS-Cart backend as per the privilege assigned.
  • Admin/Assigned agent/Customers can add attachments to ticket replies.
  • The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
  • Use Upgraded Uvdesk Plans to avail various other features.
  • Improves customer retention and brand image.

 CS-Cart Uvdesk Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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4.5
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H
Hossein
Posted On - March 11, 2019
Great Addon
I was looking for such Add ons for a long time and you will get the benefit of its support on skype too.
D
David K.
Posted On - March 11, 2019
Useful Addon
I was looking for some useful helpdesk or ticketing system and tried lot of them and nothing fit as I would like.Finally I found very interesting system UVDesk ,which can be integrated inside store admin,what is very useful.I got also great and fast support help from Webkul company when I made some mistake in configuration.Highly recommended !!!

Cloud

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GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • 1 Core Processor
  • 30 GB Hard Disk
  • DB with 1 GB RAM and 1 Core Processor
(Server Configuration may vary as per application requirements.)
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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