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UVdesk - Opencart Free Helpdesk Ticket System

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UVdesk - Opencart Free Helpdesk Ticket System : UVdesk Helpdesk System for Opencart UVdesk Helpdesk System for Opencart integrates the UVdesk system with the Opencart Store and allows registered customers or visitors to Create Tickets regarding any inquiry/query from UVdesk option available in My Account section to get the instant solution from the support staff. Merchant or Support Staff can manage and respond to all tickets from OpenCart back-end as well as from UVdesk Portal.

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Description

Details

UVdesk - Opencart Free Helpdesk Ticket System - UVdesk Helpdesk System for Opencart integrates the UVdesk system with the Opencart store and allows registered customers/visitors to Create Tickets regarding any inquiry/query from UVdesk option available in My Account section to get the instant solution from the support staff. Merchant/Support Staff can manage and respond to all tickets from Opencart back-end as well as from UVdesk Portal.

The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Opencart Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

Now you can integrate UVdesk help-desk cloud Support service with your Opencart Store.

Features of OpenCart Help Desk Module -

  • This module integrates UVdesk Helpdesk System with Opencart Store.
  • Only registered users are allowed to Create a Ticket from the front-end.
  • Ticket reply to the customer can be sent either from Opencart Store back-end or UVdesk Dashboard.
  • Merchant can Assign Ticket to GroupTeam, and Agent for delivering prompt customer support.
  • The Filter option can be used to search any specific ticket using various properties.
  • A detailed information about the ticket is displayed using different labels and statuses.
  • The Merchant and its assigned agents have an option to attach any supported file in its reply message.
  • All the tickets can be managed either from Magento back-end or UVdesk Dashboard.
  • A customer can add collaborators in a ticket thread by entering their email addresses
  • Merchant can delete any ticket.
  • Customers can reply to Tickets from their Opencart store account on front-end.
  • Real-time synchronization between UVdesk Helpdesk System and Opencart Store tickets.

 Opencart Help Desk Extension Admin Management

Admin can easily integrate UVdesk with the Opencart Store by just providing the Access Token and Company Domain name. Admin will get the access token from the UVdesk account. In UVdesk menu under Opencart Dashboard admin can see all the UVdesk tickets and can view and reply on the tickets. Admin can also delete tickets.

  • Integrate UVdesk with the Opencart Store.
  • Merchant will be having complete Ticket System for better Customer Support.
  • All the conversation and attached files will be recorded in very appropriate manner.
  • Merchant can view and reply on the tickets from Opencart backend.
  • Merchant can delete tickets from Opencart backend.
  • Merchant can Assign Ticket to GroupTeam, and Agent for fast reply.
  • Admin can create Workflow to automate the repetitive task.
  • Real time ticket synchronization between UVdesk and Opencart Store.
Admin Management

 Opencart Ticket System Customer Panel

Your registered customer will be able to see the UVdesk Option on their Account menu. They can create New Ticket for the query and will be able to view the ticket reply given by support agents on Ticket View List. In the real-time, the UVdesk tickets will get synced on your UVdesk Ticket System and OpenCart Admin Panel.

  • Customer can view their tickets.
  • Customer can reply on ticket.
  • Customer can add a collaborator to the ticket.
  • Customer can attach files to be sent with the replies.

Registered customers or buyers will be having their own Ticket Panelwhere all their queries and replies will be recorded in systematic manner which can be ulilized in future

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Front End

UVdesk - Opencart Free Helpdesk Ticket System Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

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FAQ

FAQS

How To Fetch OpenCart Order Details On Ticket?

UVdesk provides OpenCart Order Fetch using which Merchant can fetch all the order related details on the ticket to escape from fake queries. This integration will save the time of your support staff for the deserving customer.

How to Enable customer login through OpenCart Single Sign-On App?

With OpenCart Single Sign-On App   your customers won't have to deal with the overhead of going through the entire registration process and can simply log in to your support portal through their existing account on your Online Store.

 

How Can I Put Help Desk Form In OpenCart Website?

Create the From using UVdesk Form Builder App and then paste the Form’s embed code into your website’s HTML. Coming all the queries or inquiries with that Form will be converted into the UVdesk Ticket which will be visible on OpenCart Ticket Dashboard and in UVdesk Ticket View also.

 

How To Create Ticket Type For OpenCart Help Desk?

Merchant needs to Add/Create Ticket Type Ticket Type in UVdesk backend and it will reflect on OpenCart Help Desk when customer will Create Ticket. This will help Merchant in automating the Actions using Workflow.


How To Create Group, Team, Agent And Their Privileges For OpenCart Help Desk?

For the better Ticket Management Merchant needs to manage User Section to create Group, Team, Agents and set their Privileges based on their requirement to provide fast Customer Support.

Cloud

Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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