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UVdesk Prestashop Free Helpdesk Ticket System

Prestashop 1.7 Compatible

UVdesk Prestashop Free Helpdesk Ticket System

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Prestashop Free Helpdesk : This module integrates the UVdesk Ticket System with your PrestaShop Store. And allows registered customers/visitors to Create Tickets regarding any inquiry/query from UVdesk option available in My Account section to get the instant solution from the support staff. Merchant/Support Staff can manage and respond to all tickets from PrestaShop back-end as well as from UVdesk Portal.

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Description

Details

Prestashop Free Helpdesk This module integrates the UVdesk Ticket System with your PrestaShop Store. And allows registered customers/visitors to Create Tickets regarding any inquiry/query from UVdesk option available in My Account section to get the instant solution from the support staff.

Merchant or Support Staff can manage and respond to all tickets from PrestaShop back-end as well as from UVdesk Portal.

This Customer Support Ticket Extension is extremely convenient for the Merchant and Support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.

All the conversations done between customers and support staff will be recorded in a very systematic way which can be referred for the better customer follow up based on Ticket Priority and Status.

Now you can integrate UVdesk help-desk cloud Support service with your Prestashop.

  Prestashop Free Helpdesk Features -

  • Integrates UVdesk Helpdesk System with your Prestashop Store.
  • Easy interaction between Merchant/Agent and Buyers.
  • A well-managed help desk system for your Prestashop Store.
  • Absolutely Free of Cost Addon (Admin will have to Sign Up to UVdesk if he/she does not have an existing account).
  • Buyers can raise Ticket relating to any concern/issue/ inquiry.
  • Admin can Assign Ticket to GroupTeam, and Agent for delivering prompt customer support.
  • Admin can create Workflow to automate the repetitive task.
  • Merchant or Support Staff can reply to all the Tickets created by the buyers.
  • Admin can Delete the tickets from the PrestaShop backend.
  • Merchant/Assigned agent can add attachments on ticket replies.
  • The filter option can be used to search any specific ticket using various parameters.

 Prestashop Support Ticket System Admin Management:

The admin can integrate UVdesk with Prestshop Store by providing the Access Token and Company domain name. The admin will get the access token from their UVdesk Account.

  • Merchant can manage all support customer tickets from PrestaShop Back-end.
  • Merchant or Support Staff can reply to the customer queries or inquiries from Prestashop Back-end.
  • Admin can Assign Tickets to GroupTeam, and Agent for delivering prompt customer support.
  • Merchant can create Workflow to automate the repetitive task.
  • Merchant/Assigned Agent can add attachments with the replies.
  • Merchant can delete the tickets.
  • Merchant or assigned Support Agent can Filter tickets.

 Prestashop Support Ticket Module Customer End:

Your registered customer will be able to see the UVdesk Option on their Account menu. They can create New Ticket for the query and will be able to view the ticket reply given by support agents on Ticket View List. In the real time, the UVdesk tickets will get synced on your UVdesk Ticket System and Prestashop Admin Panel.

  • Customer can view their tickets.
  • Customer can reply on ticket.
  • Customer can add a collaborator to the ticket.
  • Customer can attach files to be sent with the replies.

 Prestashop Uvdesk Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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D
DsPZipper
Posted On - December 11, 2017
Very practical
UVDesk is a perfect tool to manage a helpdesk without having all the load on your own server. It is very complete, easy to use and quite powerful!
With Prestashop there were some display issues with my theme and the team fixed them in no time. Best free module for a complete helpdesk system!

FAQ

FAQS

How To Fetch PrestaShop Order Details On Ticket?

UVdesk provides PrestaShop Order Fetch App using which Merchant can fetch all the order related details on the ticket to escape from fake queries. This integration will save the time of your support staff for the deserving customer.


How Can I Put Help Desk Form In PrestaShop Website?

Create the From using UVdesk Form Builder App and then paste the Form’s embed code into your website’s HTML. Coming all the queries or inquiries with that Form will be converted into the UVdesk Ticket which will be visible on PrestaShop Ticket Dashboard and in UVdesk Ticket View also.


How To Create Ticket Type For PrestaShop Help Desk?

Merchant needs to Add/Create Ticket Type Ticket Type in UVdesk backend and it will reflect on PrestaShop Help Desk when customer will Create Ticket. This will help Merchant in automating the Actions using Workflow.


How To Create Group, Team, Agent And Their Privileges For PrestaShop Help Desk?

For the better Ticket Management Merchant needs to manage User Section to create Group, Team, Agents and set their Privileges based on their requirement to provide fast Customer Support.

Cloud

Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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