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UVdesk - Wordpress Free Helpdesk Ticket System

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UVdesk - Wordpress Free Helpdesk Ticket System : WordPress Free Helpdesk Ticket System integrates the UVdesk system to your WordPress store. This add-on makes use of the UVdesk API to deliver the content using which you can streamline support requests and better serve your customers. Helpdesk builds on the definition to serve the customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and much more.

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UVdesk - Wordpress Free Helpdesk Ticket System : WordPress Free Helpdesk Ticket System integrates the UVdesk system to your WordPress store. This add-on makes use of the UVdesk API to deliver the content using which you can streamline support requests and better serve your customers. Helpdesk builds on the definition to serve the customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and much more.

This add-on makes use of the UVdesk API to deliver the content. Using this add-on the admin can manage all their tickets from WordPress store admin panel. Customers can also respond to tickets from the front-end of WordPress store. The updates/replies on the tickets will be instantly updated on both the platforms. That is if admin responds to a ticket using WordPress Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

  UVdesk - Wordpress Free Helpdesk Ticket System Features -

  • Integrate UVdesk Helpdesk System with your WordPress Store.
  • Admin can manage tickets from WordPress backend.
  • Admin can reply on tickets.
  • Admin can delete any ticket.
  • Customers can create tickets.
  • Customers can reply to tickets from their WordPress store account on front-end.
  • Real time synchronization between UVdesk Helpdesk System and WordPress Store tickets.

 UVdesk - Admin Management

The admin can view all the tickets and can reply back to the tickets accordingly.

  • The admin can filter the tickets on the basis of status, priority and agent name.
  • The admin can assign an agent to a ticket accordingly.
  • The admin can also take action on the tickets in bulk.
 UVdesk - Admin Management

 Ticket Management

The admin and the agent can change the status of the ticket while replying to the customers to -

  • Open
  • Pending
  • Answered
  • Resolved
  • Closed
  • Spam
 Ticket Management

 Agent Management

The admin can assign a ticket to any of his agents on the basis of the ticket requirements so that the concerned agent will get the tickets of his concerned department or expertise.

  • Assign concerned ticket to the concerned agent
  • Better ticket and agent management
  • Admin can filter the tickets by the agent to check the agent's tickets
 Agent Management

 UVdesk - Customer Ticket Management

The customer can create a new ticket and can see all the tickets created by him in his panel.

  • The customer can see all the replies of the agents on his tickets.
  • The customer can reply back to the agents on the tickets accordingly.
  • The customer can also sort the tickets on the basis of Ticket Id and Agent Name.
 UVdesk - Customer Ticket Management

 UVdesk Synchronization

All the updates and replies made on the tickets from the WordPress admin panel will be synchronized in the UVdesk account. The Admin can login to his UVdesk account and can check all the customer tickets and can also reply to a customer from there.

  • Real-time tickets synchronization
  • Admin can also manage the tickets from UVdesk dashboard
 UVdesk Synchronization

 UVdesk - Wordpress Free Helpdesk Ticket System Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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Cloud

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AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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