From Setup | Customize | Object | Fields | Click on the Concerned field | Click View Field Accessibility|| Click on the Hidden on the concerned Profile https://qsnapnet.com/snaps/m91ozam0w0l766r | Mark it visible : https://qsnapnet.com/snaps/ip727wbwwxcu9pb and click Save. Follow this step for all the fields with concerned object thrown in error. And upload the updated WSDL file in WWS Connector. It will fix this issue.

 

    It might be possible that the user with which you have logged into WordPress might not have write permission. To verify it, follow the path mentioned below. Login with your FTP details, kindly go through the path : wp-content/plugins/wws-connector/classes/views/services/ You need to verify that is there any directory available as : custom_wsdl

• If directory not found, then you need to provide the write permission from admin folder through root folder and then try to upload the WSDL file manually further. Refresh the WWS Connector page and choose the uploaded WSDL file from drop down and Save it. It will surely work and fix your issue.
• If directory found then open it and verify that the WSDL file that you have uploaded is available there or not.
• If file not found, then you need to provide the write permission from admin folder through root folder and then try to upload the WSDL file manually further. Refresh the WWS Connector page and choose the uploaded WSDL file from drop down and Save it.
• If file found, re upload the WSDL file manually and refresh the WWS Connector settings page and select the WSDL file from the drop-down and Save it.

Note: This is an issue related to previous versions of this extension. The present version 2.0 is totally based on REST and so no need for WSDL file.

 

    Data integrity is the main area of concern, we would recommend to install and test the connector sync features in Development site first by establishing the connection with Salesforce Sandbox. Upon successful testing, you may proceed to install the connector in Live site and Salesforce Production environment. 

 

    Purchasing connector along with Installation fees, just brings you into a comfort zone where you just need to share required details to initiate the installation process. Our concerned team will effectively proceed with the installation process as soon we get complete details. Your trust and satisfaction is highly important to us so your data will be completely secured. 

 

    We will install and setup Connector at WooCommerce end and get things ready to go situation for you. Installation of eShopSync For WooCommerce as well, in case it is not installed at Salesforce end. We will sync a test record on each object to make sure that synchronization is working fine. Further, you may proceed with synchronization on your own. 

 

    You must need to share following details to proceed with installation and setup of connector:

• Would be preferable to install in Development site first in connection with Salesforce Sandbox, so create a Dev site and share the details accordingly.
• WooCommerce Admin URL of the concerned site with login credentials.
• Salesforce login credentials
• SFTP/FTP Details such as Host Name, Port, User, and Password.

NOTE: Mandatory to share SFTP/FTP details and all of the concerned site such as Host Name, Port, User, and Password if we experience any issue while connector installation due to any plugin confliction. 

 

    WIf you are stuck and having trouble while proceeding with configuration then you need to pay Installation fees along with required details to install and setup the connector properly. To pay the Installation fees: Click Here NOTE: We have already provided help links and video tutorials to install and setup the connector.  

 

    Free support comes in picture once connector is installed and configured properly. If there is any issue while connector installation then it will fall under Installation process and will be treated as per Installation procedure. In case, you have not paid the installation fees and want support to install and configure the connector then you need to pay the installation fees and must share the required details to initiate Connector installation procedure. 

 

    Post successful connector installation and configuration, if you are experiencing any issue while data synchronization that would fall under free support. You may find steps to resolve the issue under Frequently Asked Questions section as per error received. Else, you may create ticket on the link mentioned under Support section with steps to reproduce and provide all required login details. 

 

    You must need to share following details to investigate the issue:

• WooCommerce Admin URL of the concerned site with login credentials.
• SFTP/FTP Details such as Host Name, Port, User name, Password.
• Salesforce login credentials. Or, you may grant login access for Salesforce as well : How to Grant Login Access

NOTE: Mandatory to share SFTP/FTP details and all of the concerned site such as Host Name, Port, User, and Password if we require while investigation. 

 

    Your data is highly secured with us and it is mandatory to share SFTP/FTP details and login credentials of WooCommerce and Salesforce while investigation on any issue. Without having complete details, we can’t proceed any further. 

 

    No, we don’t provide any support on any of screen sharing sessions like Team Viewer/GoToMeeting/etc. Hence, it is mandatory to share complete details to provide seamless support. 

 

    In this case, refund would be processed as per the Refund Policy:  Check Refund Policy Here  

 

    You need to provide development environment (complete replica of Live site) with following details:

• Steps to reproduce
• Login credentials
• SFTP/FTP details such as Host Name. Port, User, and Password

We will debug the issue and provide proper resolution in Development site. Upon successful testing, you can implement in Live site.