Mobikul Zendesk (formerly Zopim®) Live Chat: This Addon is meant to build a communication bridge between admin and customer. This integration with the Zopim® live chat in the Mobikul Mobile App builder can make the mobile app smarter. It eradicates the glitches caused by miscommunications.
Hence, with this instant chat system, the customer can ask queries, provide feedback, raise new demands, and much more to the store owner. This tool can thus, can play a major role in building great user experience and saves the time of both store owners and customers.
Note: To use this addon, you must have our Mobikul Mobile App Builder. Also, a Zopim® Chat/Zendesk Chat Account.
Highlighted Features of Mobikul Zendesk (formerly Zopim®) Live Chat
Real-Time Synchronized Chat System
This express chat system allows the customer and admin to share the messages instantly.
Email Chat Logs
The customer can save the transcripts of the chat by emailing it to the registered mail id.
Connectivity Between Customer and Admin
The customer can now easily connect with the admin on any issue or provide the feedback with this chat system.
Agent Unavailable Message
The customer can get notified if the agents are not available to answer the queries.
Why use Zopim Chat service in the Mobile application?
The Instant Zopim chat system in the mobile application allows the customer and admin to communicate. This instant chat system allows the customer to raise the query and receive feedback from them. It helps in the establishment of a perfect support system for the customers. This allows the establishment of a good customer relationship.
Instant Chat Integration
This chat system offers an instant chat between Customer and Admin. The customers will just have to tap a single menu option in their mobile app to directly start chatting with the admin/agents. The chat system can be integrated into all Mobikul Mobile app builder.
- Quick revert to the queries of customers.
- Easy feedback collection from customers.
- Customers can set the chat session to end.
- Enhance customer engagement with impressive UX.
Often it is seen that customers tend to leave the website when they can not get answers to there queries. This instant chat system resolves such issues. The e-Commerce mobile app created on the Open Source platform could be integrated with the Zopim chat via this add-on.
It will help to connect admin with customers. Customers can start a chat using the e-commerce mobile application.
- Real-time Chat between admin and customer on the native app.
- Customers can use the Mobikul mobile application to chat whereas the admin will revert from the Zopim Server Request section.
- Customers can end the chat session whenever required.
- Encourages faster query resolution.
Transcription Could Be Mailed
Additionally, the customer has an edge to save the history of the chat. The customer could receive the transcript of the chat. Ending the session brings another dialog box that asks – if the customer wishes to email the transcript of this chat to their email address. Thus helping them to-
- Record the proof of the chat.
- Easy to share chat history via mail to other people.
- Avoiding any sort of confusion among the agent and customers.
- Simple send button on the chat on session end pop-up will allow mailing of the transcripts.
This chat system is a time-saving solution wherein it accelerates the communication procedure.
It allows the customer to multi-task along with other tasks and not waste time explaining the issues to the support team.
- Reduction of bounce rate with the application's chat feature.
- Improvised customer satisfaction.
- 24*7 connectivity with customer and admin.