WooCommerce Mobikul Delivery Boy App -This application gives a functionality which builds a link between Admin and the Delivery boy.Though this application the admin can assign a delivery boy to a order and track them.
This helps in rendering a better service of shipping as everything is monitored by admin that too with the help of an application which works on your phone.
Through this application, the admin can answer the Customer queries and receive feedback, which will help increase customers satisfaction. However, the customer will have the facility to chat with admin in Mobikul Mobile App.
Admin can even communicate with the delivery boy on chat. The delivery boy gets a separate login to manage all the orders assigned to him by admin and can even make his presence or absence.
Please Note - This application is an add-on to Mobikul Mobile App, you must have Mobile App Builder for WooCommerce .
- Admin and delivery boy both can receive notifications with regard to Order.
- Admin can add a delivery boy to the application.
- Admin can track the status of delivery boy an assign them an order.
- Admin can chat with customers to answer their queries and receive feedback
- Admin can even chat with the delivery boy to ask them questions and answer their queries.
- Delivery boy can make set their status as Online/Offline through the application.
- This will make their presence or absence.
- Delivery boy can either Confirm or decline the new order assigned to him.
- OTP must be entered by the delivery boy to verify the delivery is conducted by him to the right customer.
- The customer can even track the delivery boy activities.
The admin and delivery boy both have the advantage of notifications. This feature serves as an edge over e-mails, they serve an easy access.
- The notifications serve the admin by notifying him about the status of delivery boy and orders.
- Under the admin panel, the admin can view newly arrived message.
- The notifications are visible to the delivery boy also which keeps the delivery boy notified of any new message sent by admin to him.
Orders Management By Admin
The admin will be able to manage the orders easily by viewing them and assigning them to the Delivery boy. The assignment of the orders are done on the basis of availability of delivery boy, that is, he must be present and must be free. Various Order status for an order could be-
- Pending- When the order has just arrived and is not assigned to any of the delivery boys.
- Processing- Now here the order is assigned to a Delivery boy and he is working on the order that is, he is either picking up the order or he is on the way to deliver the product.
- Delivered- Finally, the order has reached its destination that is to the customer. At the time of delivery, the delivery boy will enter the OTP provided by the customer. This process confirms delivery.
Orders Mangement By Delivery Boy
The delivery boy can easily view the assigned order and act accordingly. The delivery boy can only view his orders. The orders in the delivery boy section are-
- New- Those orders which are assigned by the admin to the delivery boy at the very moment and no action have been taken by him till now(like confirmation, pick up, etc.)
- Processing-Those orders on which delivery boy is working on are reflected here. Either the order is being picked by him or he is on the way to deliver the order.
- Delivered- All the history associated with the delivered order that is all those orders which the delivery boy has successfully given to the customer.
Tracking Of Delivery Boy By Customer
The customer has a very effective functionality where a customer can track the delivery boy. This keeps the customer updated and satisfied with the delivery process.
- The customer is provided a map which traces the order being delivered via a delivery boy.
- The tracking related query can be added raised in a chat with the customer which needs to be answered by admin.
The dashboard is visible on both admin login as well as delivery boy login. The dashboard is composed of -
- Order details of Lifetime and daily orders.
- In admin end, it shows various orders-Pending, Process, and Complete Order.
- Apart from that, the admin can see various delivery boys location with stating if he is free or busy.
- However, in delivery boy dashboard the presence of delivery boy is shown and his details(phone number, email-id, Vehicle number and Vehicle type).
Chat With Admin
The functionality of Chat with admin can help in making a bridge of communication between customer and delivery boy. A quick chat system is very fruitful for small communication.
- The admin can answer the query of the customer, which can be related to delivery boy or Order.
- The customer can even give feedback for the purchase.
- The Delivery boy can also ask queries related to customers and their orders and the admin can even ask questions from the delivery boy like if the delivery is late then what is the reason, etc.
For any query or issue please create a support ticket here http://webkul.uvdesk.com/