WooCommerce Delivery Boy App

The admin and delivery boy both have the advantage of notifications. This feature serves as an edge over e-mails, they serve easy access.

• Admin receives push notification whenever a customer places the order.
• The notification feature keeps the admin updated about the placed order to take immediate action for the delivery.
• The notification facilitates the admin to assign the order to the available delivery boy.
• The notifications are visible to the delivery boy also which keeps the delivery boy notified of any new message sent by admin to him.

The delivery boy dashboard facilitates the admin to get real-time insights. It also provides contentious reports to use them to identify objects that require urgent action.

• An information management tool for admin.
• Visual tracker for analyzing the order and sales.
• Allows admin to track orders placed by the customer.
• Admin assigns the pending, processing, and completed orders to the available delivery executives.
• The Admin dashboard works as an order and delivery management tool for the admin.

The admin will be able to manage the orders easily by viewing them and assigning them to the Delivery boy. The assignment of the orders is done based on the availability of delivery boy, that is, he must be present and must be free. Various Order status for an order could be -

• Pending Orders - It shows the order list with pending status to the admin.
• Processing Orders - Now here the order is assigned to a Delivery boy and he is working on the order that is, he is either picking up the order or he is on the way to deliver the product.
• Completed Orders - Finally, the order has reached its destination that is to the customer. At the time of delivery, the delivery boy will enter the OTP provided by the customer. This process confirms delivery.

Delivery executive's dashboard enables to streamline the process for further routing. It shows the day, week, month, and year wise infographic sales and orders record for calculative analysis.

• The delivery executive can see all information from one place.
• The delivery boy can review order reports.
• Authorizes to check the complete list of pending, processing, and completed orders.

Delivery executives deal with customers directly thus they are the real business representer. Delivery boy's updated personal record is necessary for the admin to get in touch with him for any concern or emergency.

• Contact Number is the best mode for immediate contact.
• Email Address is for permanent communication medium.
• Vehicle Information is to keep a complete record for future needs.
• Vehicle Type - To have an idea about the estimated delivery time.
• Delivery Boy Status - Online/Offline feature is to mark the presence or absence of the delivery boy.

One-time Password (OTP) feature provides an additional layer of security for the customers. Also, it works as an authentication feature for the delivery boy to verify that the delivery is conducted by him to the right customer.

• An authentication feature to improve the delivery process.
• Beneficial and easy for all admin, delivery boy, and customer.
• It's a way to track the shipment got delivered to the right customer or not.
• OTPs are not so sensitive to replay attacks and it also allows for secure online authentication and delivery.

The delivery boy can easily view the assigned order and act accordingly. The delivery boy can only view his orders. The orders in the delivery boy section are -

• Pending - Delivery boy can check the order list with pending status in under this panel.
• Processing -Those orders on which the delivery boy is working on are reflected here. Either the order is being picked by him or he is on the way to deliver the order.
• Completed - All the history associated with the delivered order that is all those orders which the delivery boy has successfully given to the customer.

This functionality of chat with admin can help resolution of the delivery based issue. As now the admin and the delivery boy can easily chat with each other.

• A quick chat system is very fruitful for small communication.
• The delivery boy can also ask queries related to the customers and their orders
• The admin can even ask questions from the delivery boy as if the delivery is late then what is the reason, etc.
• The delivery boy can ask the admin regarding the order and ask the suitable time for the product pickup

A quick filter facilitates the admin or delivery boy to get the required order details from the huge order list. Order sorting helps the admin or delivery boy for arranging the orders in the required sequence.

• Admin or delivery boy can sort the order data in two either order id recent to old or order id old to recent.
• Admin or delivery boy can filter the order using order id, date, and order status.
• Sorting and Filter help the admin and delivery boy to get the required order information shortly.

Delivery boy updates the order status after attempting each process, also the delivery executive can submit the concern as a reason for any delay or rejection of the delivery.

• Status update by delivery boy helps the admin to track the order.
• Delivery executive picks the order and updates the staus picked Up
• The delivery boy marks the status order delivered after receiving the payment and OTP.

Hyper City - Online Supermarket Store’s Delivery Boy App Hyper City - An online supermarket store with multiple outlets in Egypt expanding its business providing its quick delivery services to thousands of customers daily. Selling household goods, clothing leather products, and packaged foods.

Webkul helped bridge the gap between the store owners, delivery boy, and its customers by building a delivery boy app that allows all these stakeholders to communicate with each other and customized OTP verification by customers after delivery.

Read the complete success story to know more about how the delivery boy app played a massive role in providing an edge to the hyper city over other supermarket chains present in the delta region