Description
Odoo Website Helpdesk And Support Teams -Different customers have different queries. The faster resolution requires that the concern reaches the correct team in time. Odoo Website Helpdesk and Support Team Module is an extension to already available Website helpdesk module.
The extension allows the registered Odoo website customer to submit a ticket directly with the appropriate support and helpdesk team. The customers can log in to their account, select from the pre-defined team and simply raise the support ticket. The teams can be configured at the Odoo backend. Once a support ticket is submitted, the Odoo user can check the team associated with the support ticket in the Odoo backend and change it if the need arises for quicker and proper resolution.
Note: Odoo Website Helpdesk And Support Teams Module is dependent on Odoo Website Helpdesk & Support System. The Latter needs to be installed first for Odoo Website Helpdesk and Support Team module to work properly.
Odoo Website Helpdesk And Support Teams Features -
- The registered customers on the Odoo website can raise a query/issue ticket directly with the customer support/helpdesk team on the Odoo website.
- Various teams can be assigned with their members in the Odoo backend as per the requirements.
- The teams can be made visible on the Odoo website helpdesk menu.
- The customers can select the appropriate team from the helpdesk menu, raise the support ticket and submit it.
- The helpdesk user/manager can view the team and the helpdesk person associated with a ticket by opening the ticket in the Odoo backend.
- The helpdesk team and person can be changed and re-assigned to a ticket by an Odoo user in the Odoo backend.
Odoo Website Helpdesk And Support Teams Support -
Webkul's dedicated support provides you with the customizations and troubleshooting solutions for your Odoo Website Helpdesk And Support Team.
For any query or issue please CREATE A TICKET HERE
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